Simple delivery Refund confusion - | Seller Central

daisyfrank · 2026-03-30T17:00:44.070000Z

HiI have not sold on eBay for a bit . I send an item via simple delivery , the buyer opened a return request on delivery due to some breakage.When I clicked on the return request it saidWe took care of this return for youYou don't need to refund the buyer, and you will not receive the item back. Thanks for trusting Simple Delivery.So I thought it was all sorted . Today eBay are now saying they have asked her to return and when I get back they will refund on my behalf Person in question is asking for a partial refund of £55 , I cannot access anything , it just says eBay are taking care of it. I am not sure what is going on now , do I now have to refund ? any help would be greatly appreciated Thank you

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Simple delivery Refund confusion - | Seller Central | eBay UK