Raise a formal complaint against eBay for BPF and report to UK Trading Standards

[mals-marvellous-motors-2]

eBay are probably quite deliberately not fixing the current combined invoice issue because they want to foist their new shipping system on us. The BPF is also at the root of this. I neither want nor need the BPF because my buyers already have plenty of protection, mainly because I'm a good, reputable seller but I also use Royal Mail tracked shipping services as standard. 

I think the way forward regarding BPF is to complain en masse to eBay. Based on another post I read it would seem that eBay may be in breach of UK trading standards. I suggest we bombard them with complaints. You can write to them at:

eBay Commerce UK Ltd.
1 More London Place
London, SE1, 2AF, United Kingdom

In the meantime I'm going to be registering some complaints with them by phone and chat. Chat's good because you can keep a record of it more easily. 

[andha-21]

No, I'm comparing two actions that are both fraudulent.

& sorry but the MBG covers the financial value of the purchased item, so if something goes wrong with the transaction the buyer is protected by eBay that way. 

Apart from wording there is no actual difference between that and the BPF. The end result to both is if something goes wrong and it isn't your fault, you get your money back.

The only actual difference between the 2 systems in terms of how they were/are advertised is the 24/7 human service centre. Which they broke quite quickly with AI covering the service and then again when it was completely switched off the other day.

As a matter of fact, does anyone know when they turned it back on, if they have?

I don't remember seeing any posts along those lines and haven't tried to use it myself.

[andha-21]

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@susapric-68 wrote:

Last post on this. What are you taking action on? In the contract Ebay offers you free listing, do they deliver that? Yes. They also offer you free FVF, do you get that? YES. You're taking action because your customers have to pay a protection fee to make up for all the Consumer protection they don't get from a private seller and the price has made you less competitive with business sellers? That won't end well for a lot of you when they take a look at your listings. Good luck and have a nice day. Good luck to the OP, does look like you're selling a collection off and got caught in the crossfire because of the greedy business sellers on private accounts

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You're only looking at this from a sellers perspective in that post. Yes, I sell, but I also buy too.

So I can attack the legality of this as a buyer. So can others.

[susapric-68]

ok very last post as we are going around in circles. Do eBay force you to buy on here? NO, Do eBay make you aware of the fee before you buy (On every advert) so YES. You agree to the fee on private  sellers account because of the lack of real consumer protection so it's all legal. I'm sure a solicitor will be willing to take your money to challenge this. Good luck and have a nice day all

[andha-21]

& what you are basically saying there applying it to my previous examples is that Dixons Group weren't doing anything illegal because nobody had to buy from them.

Yeah, that's not the intent of the governing regulations, why they get to prosecute companies that infringe.

[susapric-68]

No one had to buy the extended warranty. It was not part of the contract. You could have just get your phone/pc and left the store but they pushed an insurance that was worthless after the original contract had been sold and had nothing to do with the insurance. that's what they got caught doing. I don't think you will ever get it so lets just leave it there