eBay

faceache65 · ‎16-07-2025

I've posted an item using QR simple postage at local post office. Today I noticed the item has two tracking codes and I've been charged twice for one parcel. Has this happened to anyone else? If so any info or advice would be appreciated. Thanks.

department28 · ‎16-07-2025

Is it possible to 'void' the extra label? If so, then you would be able to apply for a refund. If there appears to be no way to do this, contact Customer Services, who will hopefully be able to help.

xyz307xyz · ‎16-07-2025

Is it a different account to the one you are posting on this thread? (That's fine if so, I would only have something to say if it is this account.)

Or was the sale a long time ago?

marco@ebay · ‎17-07-2025

Hi faceache65, thanks for your post.

Maybe you accidentally purchased an extra label on top of the one provided by eBay? If you confirm the item number, I can take a further look for you no problem. 👍

Thank you,

Marco

I am currently away, and will return on the 5th of August. Please expect a delay in my reply

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xyz307xyz · ‎17-07-2025

Further to my previous message then - the last three items you sold - two have Simple Delivery postage at £3.38 and one has custom postage RM tracked 48 at £3.39. Did you e.g. buy a separate postage label for either of the Simple Delivery items? Where do you see the two charges (and tracking numbers) for one item - on the order page or somewhere else?