Your February 2024 Seller Update
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Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Resolved! Negative feedback removal declined
I sold an item, buyer claimed they didn't receive it and opened a case. The tracking showed it was delivered, the buyer in their messages called me stupid and said they were going to leave negative feedback. Eventually I won the case but the buyer le...
Editing a listing after bid received
How can I change my listing to 'accept offers' after a bid has been received?
Global Shipping Programme
UK Seller - I decided to add the Global Shipping Programme to a few of my listings to see how it works - but after just one day had a buyer trying to buy from Jersey (Channel Islands) and being asked to pay £32.00 shipping/customs etc - when UK to fr...
Resolved! Payment Dispute Help
Hello, I've had a buyer open a payment dispute with me stating: 'eBay cancelled my account but I still want to receive my item. Please assist me'. His account is indeed no longer registered so I can't get in touch. I have not yet sent the item as tod...
Royal Mail alternative for small letter/large letters?
Hello, everyone,I use a Royal Mail business account , been with them for a few years - the money I've paid and trouble I've had with them is getting ridiculous - risng charges , low scan rates or even non existant, no response to claims, damaged good...
Revising postage and payment
I want to put postage option and extra payment method on my listing but it won't let me do this in revise an item
Parcel lost by pick up point
Good morning Just looking for a little advice. A buyer purchased a rather expensive item from me, which they opted to be delivered to a pick up point (newsagent). The tracking shows it was delivered there, and Royal Mail have provided a photograph of...
Postage Templates
With next week's Royal Mail prices rises I need to update my postage costs. For overseas items I have used a single price to cover anywhere not UK in the past, which I have set to the dearest worldwide location and then reduced if the buyer is in a c...
Defect Rate Calculation
My girlfriends account is under restriction due to defect rate above 2% after she cancelled 5 orders last year when items had been damaged due to flooding. Fully understand why thats happened (even though its extremely harsh). Since then the defect r...
Scammed
Looking for help...I posted a item on eBay and the click and collect place wouldn't accept it during to address error and item then marked as returned to seller(Royal Mail)I then made refund as requested and then the buyer went to Royal Mail delivery...
Selling my own items I've had years and already made over £1500 now worried about HMRC?
With all the hype surrounding the announcement about ebay, vinted air BnB etc.... I took the plunge at the end of december and decided to sell alot of my old Hornby Models, some are in new condition and wanted to make a bit of extra money. To my surp...
Royal Mail issues?
Anyone else having problems with purchasing Lables seems there is a Royal mail experiancing issues at the moment, Nothing on the website Anyone know whats going on?
It is impossible to speak to somebody that can correct ebay's defective policies.
2 years i've been trying to get changes made to ebays ecig-vaporizer policy. Every agent i've spoken to, from all over the world, agree, I am being wrongly restricted and the restrictions should be removed. I am then told it will take upto 72hrs for ...
How do you make a complaint about an offensive advert?
How do you make a complaint about an offensive advert?
Resolved! Feedback
Hello,I know this is not an issue with eBay service, but maybe worth to mention.Do you find it a bit annoying with buyers not leaving any feedback? I dont mind when it is a little thing for couple of quid.But I've had so many situations when eg. I se...
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