Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Update regarding “Urgent - VAT action” email
On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...
Resolved! Calculating postal insurance now buyer protection fee is in place.
Hello. Bear with me I haven't used eBay to sell for years, but have returned to sell a few personal items on my private account. My image below isn't the best to explain, as I've only had a quite low value sale, but with the current changes (buyer pr...
Resolved! Why is ebay so hard to sell on now
I remember when i first started on my first account back in 2005, it was so easy to sell things, it didn't really matter what it was, you could post it on auction and it would sell within a week or two maximum and you'd get quite a few bidders and a ...
Fed up with cancellations of purchased items
In the last 3 weeks, I have had 3 items purchased cancelled, claiming damaged although the most recent one was he couldn’t find it after just taking a photgraph and listing it.one I asked why had he cancelled and was subjected to verbal abuse…1 was a...
Buyer returned item as not described
Hi all i sold an electrical item as new which it is and someone purchased it. They then sent me messages saying it was used and showed me photos of apparent ‘hairs’ on it. I knew this wasn’t true as I took lots of pics before sending. But I didn’t ki...
Refunds on purchases
I have had buyers ask for some discount on their purchases after they have arrived ,I get the feeling this is to pay for the buyers protection fees . 2 out of 3 of the last items I sold the buyers have wanted partial refund . The one didn't want to r...
eBay - New Payment Rules - Cant get my payments from eBay - eBay is useless......................
I have bought and sold privately on eBay for over twenty years. They constantly change things and it makes using eBay a complete nightmare. I think I am closing my account soon. The latest is I have made two sales but under the new eBay unhinged syst...
Disabling Listings Temporarily Without Deleting
We moved house a few months ago so had to close the eBay account for a while. We want to reopen now but about 70% of our stock is still in storage. Is it possible to mass-delist all of our items and then go through them one at a time, only re-listing...
Query. US buyer messaged me for a combined postage on three items. Each have free postage
What would he be seeing from his end in terms of postage cost because he's requesting an invoice for the combined three or a postage deduction. I don't really want to pay for part of the ebay global shipping cost. How do you think should I proceed?
Private Sellers being driven off in favour of Businesses and the Chinese ?.
I have just read a response from a Pro Mentor called Tressygirl Pro Mentor13-02-2025 11:14 AM"Nope, the information you received about waiting a month for a payout is not true.If there is no tracking to show delivery , you will need to wait 14 days ...
Is Carol Vorderman there ?.
Hello all,Please do not be offensive .Thanks. I left School 50 years ago with no qualifications. I barely understand numbers now when I am in my 60's and even less so with significant memory loss issues. Yesterday the same person sent 3 offers all of...
Ebay claiming my item is counterfeit and took listing down
I listed Canada Goose gilet and after 2 days it was taken down as counterfeit, called them and they did not give explanation they said that they experts conformed that is cheap counterfeit. As I don’t have receipt due it was present I contacted Londo...
Charities and UK digital sales reporting
Hello,I am the primary contact for a small local (as in not national) charity seller on ebay (which has been operating since 2008) and we have just been asked to verify our details, which is fine. However, due to new legislation it is requesting for ...
Buyer Protection Fee - Collection In Person
I don't understand why the new BPF includes Collection in Person. The buyer collects item and usually will inspect/check it and scan the code to reflect they are happy with purchase. I have several larger/breakable items that I prefer not to send in ...
Payout bug - added delivery tracking and it's delivered, feedback received, payout stuck for 10 days
Anyone facing this?The item is delivered, the link to royalmail site says delivered, ebay thinks it's still "processing" or being delivered, and my funds are stuckI even have positive feedback from the buyerEbay sort it out
Having to Verify One's Self for Signing Out ! is TAF
Having to Verify One's Self for Signing Out ! is TAFthe latest, tedious from behemoth ebay...no i don't need a 3 click icecream nor a screwed up home bake cookie !sign out and be gone is far better ..
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