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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

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Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Missing photos

Anyone else having problems with photos not showing up on their listings? Not just new ones, many going back a long time - it seems to be pretty random, but it's happening on this business account and my private account, on two different browsers. I'...

Resolved! Option to send invoices disappeared

Option on sold listings to ‘send payment details’ has disappeared and I’m unable to send people invoices for combined orders like I normally do. I did a live chat with customer service, but I don’t really think they knew what I was talking about. I h...

Simple Delivery - Complete failure!

Its obvious that Evri cannot cope with the increased business from Ebay. Parcels are taking much longer to arrive - if they arrive at all!In the last week, I have been turned away twice from the drop off point as they are full and cannot take any mor...

Resolved! eBay to HMRC details

What personal seller details do eBay use to inform HMRC of total unit and or gross sales of private seller’s transactions?Is it the seller’s name, N.I number, home address or the bank account that the receipts are paid into etc?Could my wife sell on ...

Free Telephone Callback Service For Buyers And Sellers Needing To Speak To Ebay! Keyword is AGENT

If sellers or buyers need to contact ebay directly to speak to a 'human' all you need to do is click on the help & contact link on the main page (bottom right) This will bring up How Can We Help You? Scroll down and click contact us. The trick is whe...

incorrect estimated delivery date - help

ebay are estimating delivery as "Estimated between Tue, 17 Jun and Tue, 24 Jun" Thats over a month away - WHY? I am set up to use Royal Mail Tracked 48 with 5 working days handling time. How can I fix the estimated delivery date? Id expect it to show...

Buyer requests delay in sending

I just made a sale and generated a label/QR code. I have to send the item within a few days according to eBay. Meanwhile, the buyer has sent a message asking for me to delay sending for 2 weeks as he is on holiday. I guess that would create negative ...

custom postage

Have found "custom postage", but eBay made it difficult.it would have been just as easy to show it in an obvious way on listing page, but eBay tucked it away ..I wonder why?.They must think we are a bunch of idiots, who would just accept the way they...

Requirement to add NI number to account

I understand why Ebay is now asking for my NI number as HMRC have decided to tax Ebay sellers on their earnings, which seems a little unfair as most of us are recycling used items, not brand new. Why not just tax the sellers of NEW items? Also, it sa...

Resolved! EBay buyer payment not working

Last night I sent an offer to someone and it was accepted. Have been trying to pay for it this morning, for hours….and weird message comes back to sign into my social or email??? I can see the top broken eBay colourful dashes going across my screen, ...

Account restrictions - valid ID ridiculousness

Just been told, after a number of requests for valid ID, that my account has been restricted. I uploaded my (out of date) passport and heard NOTHING from ebay, and now this? I don't have an in date passport, nor drive, or have a national ID card. Spo...

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