Seller News: July 2025
Build buyer trust and discover improved seller tools with our latest updates.
Forum Posts
Royal Mail 2nd-Class Letter – what’s changing and what isn’t
Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
Making a refund
An item was returned to me, correctly. I'm trying to make the refund but the Ebay system won't let me. (The money is in my account, before you ask!) Is it me or is there a current fault with Ebay?
Sending vinyl - simple delivery
Hello,I am wanting to sell a rare vinyl worth probably in the hundreds. I would like to try avoid the hassle of simple delivery, so am I right in thinking if I use custom postage as opposed to simple delivery I can choose the courier (Royal Mail by 1...
Resolved! Evri is the worst of the worst delivery company i nearly lost my business on other selling platform
Evri have a bad reputation previously aswell with the name of Hermes and now they trading as Evri to hide the bad service my question is why Ebay allowing them to operate here its a bad news for ebay and the sellers im broke cause of them im starting...
Resolved! Can you bulk edit Country of Origin on existing listings
Hi everyone, can somebody help me please?Just received the email for Ebay about the new US import regulations. It advises to update the country / region of manufacture but does anybody know if you can do this as a bulk edit or do you need to go into ...
Simplified Delivery buyer not collected from collection point
I sold an item and the buyer selected a collection point via simplified delivery.The status of the item has shown as ready for collection for nearly a week and I am wondering what will happen if the buyer does not collect. The buyer is not communicat...
Resolved! Parcel too large for simple postage
Hi, I am trying to list a new item on eBay and this new simple postage option is causing some problems. The parcel will be slightly too large for the largest option available to me and there's other options.Royal Mail are very strict with size and we...
Lack of sales
Hi everyone. Who else is suffering dreadful lack of sale. Ours have been getting progressivly over the last year but particularly in the past 4 months. I have altered some of our ads in line with e-bay recomendations but to no avail. Quite frankly E ...
Payout on hold
My payout has been on hold for over a week. I have added bank details but it is still saying under review.
How do you list anything bigger than 61cm? Part two.
Haven't had much time on this yet but first attempts with this new listing format today is like this to get back to your own carrier who will take your large/small items, (preview works, not tested with listing): Still start with over £750 - £800 is ...
Buyer refunded for item and ebay say I will not get it back
So this has never happened to me before - seller bought an item from me, it arrived yesterday. They messaged me this morning to say they wanted to return it as it had a mark on. I agreed and told them to open a returns case. The next thing I got an e...
eBay account seems to suggest buyer got partial refund
About a month ago I sold a non-working laptop via auction and gave a full and accurate condition of the item and what it had lead up to it's failure. It was listed as spares/repair and stated the Hard Disk would be removed for data protection. When t...
Very possible fraudulent Buyer
Hi have just sold my husbands camera to the highest bidder, went through the process of taking it to the post office using Ebays prepaid label. When I got home my hubby told me he has just checked the address of the buyer, and it seems that the perso...
Another parcel charged as overweight via Evri
Sent a parcel 2 weeks ago and weighed it 1.65 kilos put in the dimensions and today received an over charge as they say parcel was 2.700 kgs. Due to actually keying in the exact postage weight and dimensions I didnt take any photographs (like I norma...
Is GSP broken?
Two items recently I've sold using Simple Delivery for UK buyers and GSP setup on the listings for non-UK buyers. Both times the item was won by someone abroad and they end up at the end of the auction being asked for their delivery information! And ...
Having to opt out of Simple Delivery on EVERY LISTING
OK so listing some items tonightgood news first - even though Simple Delivery is now being pushed I can opt out to custom settings and select my standard shipping ratesbad news - I have to opt out of Simple Delivery every time I list even though I am...
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