Very possible fraudulent Buyer

[uk_jough]

Hi have just sold my husbands camera to the highest bidder, went through the process of taking it to the post office using Ebays prepaid label.

When I got home my hubby told me he has just checked the address of the buyer, and it seems that the person who bought the camera is a known fraudster, he even has his own trustpilot page, under different seller names.

He puts in claims that items have not been recieved, or the item is damaged 

Anyway I went straight back to the post office armed with this information and the post master gave me my parcel back thank god, now how would I report this to ebay with out inccuring a infraction please? thank you

[style_wise]

*Heavy sigh* eBay will not help you police bad behaviour before it happens (for obvious reasons). Their general advice is to go through with all sales, and to reach out for help if a problem occurs.

But when you are fairly certain it is a bad situation, you may decide this is time-consuming, and not worth the upset. If so:

- Cancel the sale and take the relatively minor ding on your account..

- Block the Buyer, and all his other usernames. (BOLO future purchases from the same address.)

- Make a 2nd Chance Offer to the next highest bidder.

- Sell the camera and go forward into the future with a smile and a cheery wave!

[plpmr]

Report exactly what to eBay?

At present you have the buyers money and have decided not to honour the transaction.

[uk_jough]

Hi thanks for your input, I do not have the buyers money, it is on hold for 2 days after the item has been or  would have been delivered.

I`m also not sure if I can post the links to the buyers frauds, if I am, I`m willing to post them here , but if you or anyone else read about this person i`m sure you would have done the same thing.

He will get a full refund because  the post office will inform ebay I came back and collected the parcel from them..

[jckl1957]

As advised, there is nothing for you to report to Ebay.

The buyer may well report you for agreeing to a sale, taking their payment and then cancelling, especially if you then promptly relist the item.

Make sure you cancel the sale and refund the buyer today.

[plpmr]

on these boards you cannot, in any way, identify the member in question.

[papso22]

The only way the buyer will get a refund is if you cancel the sale.

[plpmr]

you are playing with fire linking another members serious allegations against another eBay member and that member supports their allegations via a link to another site not eBay.

Especially as the accused eBay member has done nothing against you regarding eBay.

[the-layer-laboratory]

If the buyer is located in Walthamstow, cancel the sale and run like the wind!

You wont recieve any help from ebay - they are as complicit in criminality as the buyer is.

[aj_swift]

No need to name them, everyone on here saw the word camera and knows who they are. 

[*vyolla*]

Don't name them, simply cancel the order, your best bet would be to select 'problem with buyers address':

https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=3&pos=1&query=H...

Add them to your blocked buyers list:

https://www.ebay.co.uk/help/selling/resolving-buyer-issues/blocking-buyer-ebay?id=4082&st=3&pos=2&qu...

They may have more than one eBay ID though, so you may want to consider selling your camera elsewhere if they've already targeted it once.  

[uk_jough]

Thanks for all your comments, seems I am not able to cancel the sale because it`s still showing as "in transit"

I will just have to wait until the buyer reports non delivery and take it from there.

[9150simon]

I'm not sure if you can do it still, but if you look at the sold item, to the left of the photo there are 3 dots which lead to a dropdown menu.  There is the ability to "Mark as Not Dispatched",  which should enable you to refund, or you could just do a straight refund from the same drop down menu.

[jckl1957]

This could become very messy.

The item was scanned at the Post Office and it was a Simple Delivery label.

Ebay cover the item from the moment it is scanned into the carrier's network so, my concern is that if an 'item not received' case is opened, then Ebay will refund the buyer (which is right because they are not going to get the item) but will also pass the buyer's payment to the seller.

Did the Post Office take any action to reverse the 'sent' status of the parcel? @uk_jough 

I used to work at a Post Office and, if a situation like this happened, we could reverse/cancel a Signed For or Special Delivery item (this was before Post Offices accepted Tracked 24/28 parcels) but I don't know if the Post Office would bother/be able to cancel an Ebay label which showed a parcel had been sent.

[ile136yz]

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@uk_jough wrote:

Hi have just sold my husbands camera to the highest bidder, went through the process of taking it to the post office using Ebays prepaid label.

When I got home my hubby told me he has just checked the address of the buyer, and it seems that the person who bought the camera is a known fraudster, he even has his own trustpilot page, under different seller names.

He puts in claims that items have not been recieved, or the item is damaged 

Anyway I went straight back to the post office armed with this information and the post master gave me my parcel back thank god, now how would I report this to ebay with out inccuring a infraction please? thank you

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You are a Private Seller & your Buyer has paid Buyer's Fees, so let eBay sort it out for both Seller & Buyer if there is a problem.

[vinylscot]

I think many of us know, or have read about, your buyer. There can't be many who are so prolific that they spawn their own Trustpilot pages.

If your buyer claims not to have received anything, eBay SHOULD cover it under the terms of Simple Delivery. But this is an experienced scammer. He will claim the item was not as described, and he will return something, and eBay will see that something has been delivered back to him, and you will be forced to refund.

You are in a better position than most, in that you know this guy is a scammer, before he has actually scammed you. If I were you I'd be contacting him by every method possible, letting him know what you know, and assuring him that you will report any attempt to scam you to eBay and the relevant authorities. Even threaten him with press involvement.

He may then do one of two things - let this transaction run as it should, or claim you sent him something different, in which case it will really boil down to what eBay decides. Armed with what you know about him, I would hope eBay would come down on your side, but I can't be too confident. Given what eBay already knows about this guy, they are being really negligent in allowing him to continue operating on their platform.

Good luck.

[jckl1957]

The buyer won't receive anything.

The OP retrieved the camera from the Post Office after the label had been scanned and the parcel accepted.

In this case, when they open a claim, it will be genuine.

[*vyolla*]

I think I'd be inclined to contact eBay and just tell them the truth - that a little research showed your buyer to be a rather famous scammer, so you retrieved the package back from your local Post Office, and you'd like to cancel this order and issue a refund but are unable to because the order is showing as dispatched, and ask them if they are able to manually cancel it for you their end or, if they can't, how to proceed given that you have the item back and the payment.

[ile136yz]

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@ile136yz wrote:

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@uk_jough wrote:

Hi have just sold my husbands camera to the highest bidder, went through the process of taking it to the post office using Ebays prepaid label.

When I got home my hubby told me he has just checked the address of the buyer, and it seems that the person who bought the camera is a known fraudster, he even has his own trustpilot page, under different seller names.

He puts in claims that items have not been recieved, or the item is damaged 

Anyway I went straight back to the post office armed with this information and the post master gave me my parcel back thank god, now how would I report this to ebay with out inccuring a infraction please? thank you

---

You are a Private Seller & your Buyer has paid Buyer's Fees, so let eBay sort it out for both Seller & Buyer if there is a problem.

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This will be interesting to see the outcome as now you have the item back as you say you retrieved it from the Post Office.  Have a look at what the Post Office / eBay's Online tracking says? 

The funds are where?

You need eBay's Customers Service input to sort it out for you as quickly as possible.

[vinylscot]

You're right. I read that in OP's post, but forgot it as I read the other replies.