Your February 2024 Seller Update
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Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
First negative feedback? Is this justified?
Hello all I have just lost my 100% postive feedback. Basically, i posted the customers letter well within the 24 hour dispatch time as advertised by my listing. I opted for a Royal Mail small letter due to cheaper postage than 1st class, tracked etc ...
Resolved! Global shipping program not working
Hi, Wondering if anyone can help me. I use the global shipping programme and have had no problems with it, until now. I sold an item with free UK postage and the buyer is in Turkey. Usually the postage is all dealt with by eBay, but it's not worked t...
parceltogo tracking confusion
i bought an item yesterday , the seller adds tracking today but im confused as it says ready to collect,and also says ready for collectiion january 3 ... im confused as the delivery address is my own home so why is mentioning collection and where am ...
Return lost in post Royal Mail (Yet Another)
I bought an Item for £60 from a reputable seller. The item was faulty and seller agreed refund in chat. Label received via ebay returns by seller. Item scanned and returned 24/11/23 via local Post Office. When I track item I just get the screen attac...
Trying to purchase postage label - something went wrong
On both app and desktop, when I try to purchase postage label it says something went wrong or technical difficulties please try again. Any ideas?
Can I get a postage invoice for all my sales through the eBay app but paid via PayPal?
Is there any half reasonable way I can get some sort of invoice for the postage of all my items to complete a tax return? It's mainly been Royal mail and a few parcel force. All done through the eBay app and paid for using PayPal. I can't for the lif...
Difficulty buying postage labels through Ebay
This is my fourth or fifth post on Ebay now about the difficulty I'm having purchasing labels. Can anyone please assist. When I purchase, or try to purchase any postage service, Ebay say they can't take the costs from Paypal, there is nothing wrong w...
Postage Errors from Ebay for 3 months
The postage costs we are setting on listings are then different (lower) on the actual listings, clearly a serious problem.Despite 4 chats with agents in which they acknowledged there is a problem and 3 rude emails, there is zero action or response fr...
eBay provided Tracking number not working: Royal Mail problem?
For two days now, the Tracking number eBay has given to me for an item that is being returned to me, is not working on the Royal Mail website. I'm being shown this message (the number is redacted for privacy):- Sorry, we're currently unable to confir...
No name on postage label
Hi , There is no name on the printed postage label. I've written the buyers name above the address in pen, is this acceptable or does name need to be printed ?
Buyer recived rong item by mistake
Hi all. I sold multiple items one weekend in Dec. I booked all of them to be collected by royal mail with the bring label option. Unfortunately my postie put the same label on 2 parcels. They both went to the USA. The buyer has contacted me to say he...
Evri tracking scam
I have had three items go 'missing' in the last month or so. The last item not received led to my not being granted a refund because the seller AND EBAY said that tracking shows the item was delivered. My local Evri delivery girl, who was brilliant, ...
Ebay Global where has it gone for the UK???
Why has Ebay Global been stopped for the UK buyers from the USA???
Item from US to UK marked as delivered but not received
I bought an item from a US seller, my address is in the UK. The listing states "Postage: USPS First Class Mail International / First Class Package International Service". Yesterday afternoon I received an email from eBay saying package has been deliv...
Missed delivery being returned to authenticator
My order was attempted delivery on the 29th dec initially it said redelivery would be attempted on the 30th how ever over night this changed and it says being sent back to pack link . Neither dpd or pack link can give me any further information its j...
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