Seller News: November 2025
Get the latest news to help empower your business.
Forum Posts
US tariffs reminder and Royal Mail shipping changes
We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...
DPD delivering to Collection Point instead of home address?
Hi, has anyone else had this? I sent a parcel via DPD (was fragile so wanted possibly a better handling experience) on Tuesday. Have just tracked it and it says 'your parcel is ready for you to collect at your DPD Pickup Shop. It doesnt say anything ...
Resolved! Postage cost changed from agreed option
Out of half a dozen items I've purchased postage for today, I have one item which has increased from £2.94 to over £5, seemingly without rhyme or reason.The item isn't any larger or heavier than other items I've purchased postage for today, and the o...
GSP selected but Thailand buyer cannot purchase ?
Hi - I have a couple of items available with GSP selected but for some reason an interested buyer in Thailand says there is no shipping option for him ? Is Thailand no longer on the list ?Many thanks
Authenticity centre not received my parcel
I sent my parcel to authenticity centre after someone purchased it, they haven’t recieved the parcel and presumably lost! How do I get the right contact I’ve tried a few times now and can’t find where to contact directly as the chat bot only sending ...
Combining shipping using simple delivery
Good morning. I’m a fairly experienced eBay seller usually I handle all of my postage and shipping but the latest simple delivery has me scratching my head. If I sell a few items to the same buyer that buyer has been paying me individually which bump...
Complaints about Evri, please stop using them, they may be cheap but they don't deliver
There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use mul...
Resolved! Postage
I am trying to list an item and cannot find Royal Mail 2nd Class postage Option in the "Simple Delivery" system that EBay are only offering, effective today. I could use it with the Advanced Option but that has gone. I also need to use Royal Mail col...
Listing Golf Clubs
Hi, i am trying to list golf clubs and the only options i have is large letter, small and medium parcel. There use to be a oversize option this has now disappears. I cannot send golf clubs as a small or medium parcel as the length is 140 cm. How do i...
simple delivery
i have 2 orders i am trying to post but every time i press 'get label' it says 'we have technical issues', this has been going on for 4 days.. i have no choice but to print some labels my self.. i feel i should be refunded for these labels .. anyone ...
Resolved! Guidance on Refunds for Missing Evri Shipments
Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...
How can I dodge the dreaded 'Simple' Postage scourge? (Go 'Business'?)
Hello all, I have been happily selling on eBay for the better part of a decade now, and am very comfortable/used to hand-writing my addresses, combing postage wherever I can, and taking my items to my nearest post office to send them via Royal Mail (...
Royal Mail tracking not updating on ebay
I've noticed that all of a sudden none of my royal mail tracking numbers are updating on ebay and wondered if anyone else is having the same problem?? On Royal Mail they show as dropped off at the post office, etc but on ebay they've not even updated...
Resolved! Have Evri increased their prices through ebay?
Sold an item and expected it to be simple delivery, not giving me that option and having to arrange evri myself through ebay. Yesterday for another item it was £2.94 for upto 1kg. Today for the same weight quoting me £3.01. Wondering if prices have i...
Resolved! How do i cancel a Simple Delivery label I created before a buyer messaged to cancel an order
How do I cancel a Simple Delivery label I created minutes before a buyer messaged me to cancel the order.I tried via the 'Postage Labels' tab as I have done previously, but it says that I cannot cancel the label. If I cancel the order that means I am...
Resolved! ebay tracking says delivered - to Argos parcel shop but parcel not there
I had the parcel delivered to an Argos parcel shop - using Royal mail. I went to the shop with the FM code provided by eBay but the code does not work and the staff can't find the item.eBay won't help or give a refund because they say tracking shows ...
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