Postage

US tariffs reminder and Royal Mail shipping changes

We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...

Royal Mail delivery issues the last few days?

Hi allIs there a known issue with Royal Mail just now? I've suddenly got several buyer claiming item not received, posted the end of last month, 28th, 30th etc. It's really weird, trying to make buyers wait as the items can't have just disappeared! S...

Bug with postage? Can’t select custom postage

Private seller, and I’m aware eBay are heavy pushing simple delivery but Yesterday I was able to list everything with custom or simple delivery no issue, made about 15 listings with custom second class letter & large letter postage. Today the mobile ...

Buyer has not collected their item from the Parcelshop

After recent delays following the Evri tracking issue, my buyer's item finally arrived at the Parcelshop - a week ago. I had kept the buyer informed with updates via messages (on Ebay) and they were acknowledged. After a couple of days of the item si...

Resolved! Guidance on Refunds for Missing Evri Shipments

Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...

Posting 12ft two piece fishing rods

Hi all,I'm selling a number of fishing rods that are 12ft (3.65m) long and break down into 2 pieces of 6ft (1.82m). Currently I offer the rods as collection only as I'm being quoted approximately £45 + VAT to post, which in most cases is more than th...

Unable to collect item from collection point as havent recieved SMS/Email containing Barcode

Two of my parcels have been marked as delivered to the collection point. I went there to collect and they said I needed the barcode sent to me (but i havent been sent a barcode). They wouldnt accept my ID and said i needed the barcode etc (which i do...

Simple Delivery Yodel Inpost

Does anyone have InPost and Yodel available to choose from? "More delivery options with Simple Delivery Drop-off options with InPost and Yodel Starting this week, private sellers will be able to drop off parcels at over 8,000 InPost lockers nationwid...

Customs

Is there a tax on goods from France, as I purchased an item, and when I got to checkout, it was £70 extra. Even when it states free postage.

No options for return lsbel

I posted an item to a buyer which was damaged in transit. The buyer requested a refund and there is a message on my account to say that eBay have managed it, that they have processed a refund and the item will not be returned to me. So there's no opt...

Breakages

I have been selling on Ebay as a business now for about 19 months. I sell alot of kitchen appliances amongst other's. Is anyone like me starting to see an increase in damages, mine over the last 2-3 months has been running at about 1 in 12 items dama...

Beware Royal Mail Parcel Lockers: there's a fatal design flaw and it will waste your time.

Advertised as a convenient way to post items, they have a terrible snag which could result in the system being binned and written off at huge cost to the shareholders: you turn up and find that there are no available lockers for your item. So you hav...

Shipping a large poster

I am in the middle of doing my listing and i am at the part where it is telling me what my parcel dimensions are, now my size is not listed but if i was to post via royal mail website it has a postal option up to 90cm length wise (mines is 80cm) Any ...

SIMPLE DELIVERY - EBAY PLEASE JUST ABOLISH IT!

I can't speak for every private seller but I hope I can for a vast majority or mostly all after some online research.Ebay have destroyed the freedom for private sellers with this dreadful "simple delivery". It does not work, it never will and every s...

What's going on with Royal Mail?

I send all my items by RM Tracked 48, and now RM says their aim is to deliver 2-3 working days and on Tracked 24 1-2 working days, but I'm finding that its taking 4 days for Tracked 48 and that the RM tracking site has not worked for several days, wh...

An in depth guide to dealing with EVRi

The Problem with EvriEvri’s customer service is deliberately hard to navigate. Here’s what you can expect:Their callback system rarely works. If you do get a call, it’ll be at an awkward time and you won’t be able to call them back.Any numbers you fi...