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This Month's Updates

Eve Williams, General Manager of eBay UK, shares the latest updates.

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Potential Fraudulent delivery

I was expecting a parcel today to be delivered through EVRI. I only received an email showing a picture of the parcel at my doorstep. No knock on the door, but when I went downstairs, I couldn't find it. The neighbourhood is quite secure. I suspect t...

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Royal Mail problems at South Midlands MC

I posted several items on Thursday last week but I've noticed that 2 appear to be stuck in the system - both at South Midlands Mail Centre. I assume it's the Mail Centre that's the issue, as all my other orders (T48) arrived on Saturday. Has anyone e...

Insured delivery of a high value item to eBay authentication centre

Has anyone here had experience of sending a high value item to the authentication centre? I am a private seller and having trouble finding a courier who will insure a watch which exceeds Royal Mail's cover @ £2,500. A lot of couriers don't insure pri...

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Simple Delivery - Refunds for unused labels

Some of my buyers have not yet been refunded for unused simple delivery labels. Is this a general problem? The transactions I'm looking at are all more than 40 days ago - 1 from September, 1 in November and 4 in December. After spending a lot of time...

Evri

Has anybody stopped buying items if it shows evri as the courier, l only buy now if it shows royal mail

Postage Label not generating error - It was not possible to generate the label. Something is wrong.

When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;"It was not possible to generate the label. Something is wrong. Please try again later."This is happening on each of the 3 items I have sold and it happ...

Unable to generate postage label

Hi, Is anyone else having issues generating postage label for ebay orders? When I try to buy postage labels for the recent orders, I'm getting the following error since yesterday: "We're still processing your payment for this label.Please try again l...

large parcel

i have a large parcel that is under 100g and does anyone know which postage company i should use

Resolved! Postage rate for RM simple delivery changes when item is listed

I've listed some books today.The postage was Royal Mail small parcel upto 2kg.The simple delivery price on the draft said the postage would start at £3.38 for RM48.But when the listing was posted the postage said it would start at £2.82.I've triple c...

Item I sent with Parcelforce/Royal Mail arrived damaged

I had to ship a fairly heavy item (12kg) so I chose to use Parcelforce Express 24 outwith the Simple Delivery system. I chose collection which was made by the regular postie's van rather than Parcelforce as it used to be done. The item was supposed t...

Resolved! Simple Delivery & EVRI

Simple delivery....simple question ? Why are we forced to use only EVRI now, I always used Yodel before and that option has disapeared along with Packlink.... Why so they keep chaning these things ?? Is the bottom line the money ??

post to uk addresses only

I have checked and double checked my postage preferences and i can confirm i have all but the uk and northern ireland checked/ticked ,so any other country apart from the uk and northern ireland would not be able to purchase from me so my question to ...

Simple Delivery not use prepaid can you enter own tracking?

I see in Simple Delivery article it says "If you decide not to use the prepaid label, you'll need to purchase your own label instead at your own cost".So if I do that can I enter the tracking details of the service I have purchased i.e Royal Mail Spe...

Resolved! Guidance on Refunds for Missing Evri Shipments

Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...

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