Global shipping program

I usually send all overseas items via "GSP" ; ordinarely things go fine, but there is a small core of persisting opportunists, who have figured our the policy, and realise that ebay could be made into a free shopping mall as long as they can be smart about it; spreading the activities over a number of accounts of relatives and so called friends. I was targeted by this brand of dishonesty for a number of items all of which had a £500+ purchase ticket. in each of those cases, I could piece together the thinking process, and the specific damage applied, which is easily repaired after the refund. with the recent changes to the program, eBay has changed the claim form; whereas before, it was an automatic refund to buyer and straight forward exonoration to sellers obsolving them from responsability, now eBay opens a case against seller, puts your funds on hold, and give you a few days to resolve the issue, and considering how hard the bot makes it for you to speak to a human, this doesn't only present a financial concern, you end up having the task of getting the defect removed, and we all know how unpleasent this process is! good luck everyone

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Global shipping program

'now eBay opens a case against seller, puts your funds on hold, and give you a few days to resolve the issue'

 

Are you sure the procedure has changed?

 

Funds have always been put on hold when a case for damage has been claimed. Even if sent via GSP. It is always best to speak to CS and explain the claim rather than use the message system.

 

The only thing is, you sell expensive Antique lighting and there are not many couriers who would usually insure for this which is why I do not list these items in Global Shipping due to the fragility. 

I do know that CS will look in to your claim history so be careful if you get too many as they can refuse to close the case in your favour.

 

Here is the contact to call CS.

 

eBay Customer Service

 

eBay Customer Service

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