Seller News: June 2025
Keep your sales momentum strong this summer with our latest updates.
Forum Posts
Cancelling pre paid postage labels
I am trying to cancel 2 prepaid labels that my buyers have purchased due to the dimensions on them being wrong. Ebay are telling me how to do it but those options aren't available when I try and actually do it?
An item was returned to me without any indication why - Can I Resend to Buyer?
An item was returned to me without any indication why apart from Exception - Return to Sender. I would like to re-send it via GSP but cannot do so as it is marked as delivered ( wich it has been, but to me). How can I re-send it without having the bu...
Evri and record (Vinyl) deliverfies.
Please note that Evri have confirm if they break any vinyl record they deliver it is not their responsibility and you are not due a refund. Does not matter if it is their fault at all. They can drop it, stamp on it, play football with it but you do n...
Resolved! Simple Delivery rip-off
Simple Delivery is now the default setting but it is possible to opt out of Simple Delivery by selecting "Switch to Advance Options". Why is Ebay pushing this? Simple, Ebay gets a discount on the postage and creams off some of the cost the buyer pays...
Challenge Royal Mail over incorrect weight charges
So this week I was my turn to get a fine and admin fee for an incorrect weight item I sent. They claimed it should have been 200g postage and not the 100g postage I put it under. The item was a solo eyeshadow size 2cmx2cmx0.7cm and weight in a small ...
Avoiding Simple Delivery
Hello people some one has found the opt out for SD on listing page go down to eBay new Sd click advanced settings and there will be a pop up. Click custom postage another pop up click on then all are couriers will be there as they were before this al...
postage
hi, i have made some listing's this morning, pokemon cards, so very small and very light. But my only postage option is 'up to 1 kg'. it used to have a 100g option. So now the buyer is paying 87p postage and I am having to pay £2.70 for a label. Can ...
Buyer Combining Items But the Postage is Wrong
Hi allSomeone's brought a couple of items and combined then. I offer free post but the problem is the postage is only coming out as £1.69! when it should be at least £2.72.The order has *relist* marked next to them as well? although the money does se...
Selling/posting a chainsaw
I am having difficulty in listing a chainsaw for sale.... I have selected age verified delivery service yet the item cannot be listed. Any help is greatly appreciated.
Postage
I have posted sold item using royal mail instead of the prepaid label- how do I upload the tracking?
Resolved! Losing money with postage
I am a private seller. I put package size up to 10 kilos, the only option simple delivery that it have tracking 1-3 days and the postage cost it is only £6.65 That amount of postage cost will make me to lose money because only a small packed with 1 d...
Royal Mail ‘Stop and Return’ service for eBay generated postage label?
Hello, I have stupidly sent the wrong item to a buyer. Only took to Post Office this morning. Unfortunately, it has been collected from PO so can’t get back. They advised Royal Mail have stop and return service, but looking at guidelines you need to ...
Royal Mail Claim form for lost or damaged parcel
Hi everyone,As many of you know, submitting RM claims for lost parcels or damaged items can be time-consuming.I’ve submitted several claims in the same way, selecting ‘business’ when answering the ‘Are you a business or personal customer?’ question o...
Refund label issues today?
Have tried everything but when I go to print my eBay / Royal Mail return label provided by a seller for damaged goods, I get two A4 pages the first is only a QR code and the second the usual packing slip. Same if I have the label sent as an email. No...
Anyone using Amazon Logistics for eBay orders? Is their tracking accepted?
Hi everyone, I’m thinking of switching from Evri to Amazon Logistics for fulfilling my eBay orders. Evri’s recent price increases and added surcharges are making it harder to stay competitive, and their service hasn’t been great lately either.Before ...
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