cases closes without seller resolution

[muzandmudi]

Hi,

Can anybody guide me about a situation where a transaction defected  " cases closes without seller resolution"  In october was my shop status above standard but due to a defect transaction in november shop status  (current) below standard. I appealed for that defect which  ebay customer service accepted my appeal and then they removed that defect transaction point from my seller performance. Here just wanted to ask if a defect took to me below standard but same defect removed then should be seller level above standard or not ?  Now need to wait till 20 december as Next evaluation 20 Dec. Before 20 Dec is possible that ebay can review my current status and updated it?

[tressygirl]

All you can do is to contact eBay Customer Services ,see if they can review your account now.

I do recommend contacting CS first thing in the morning at 8 a.m. on weekdays,  as there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

As said,  I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@muzandmudi 

[papso22]

Did you appeal before or after the November evaluation?

I think it's highly unlikely that completed evaluations are run again once finalised, so you are stuck with November's now.