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I paid for the items on ebay by credit card. Strangely the VND/Euro exchange rate has skyrocketed 30

I paid for the items on ebay by credit card. Strangely the VND/Euro exchange rate has skyrocketed 30% in just a few days. It went from 25000 VND/euro to 33000 VND/euro

Trying to find an item I bought some time ago

I went to previous purchases but the item doesn't come up. I'm selling it as spares etc., but want to see what the previous seller wrote. It was a Jazzy Air 2 powerchair. I wrote down the name and address of the seller but not the date. Must be a yea...

Collection only not working

Hi all, I have tried to list an item as collection only but it automatically gets changed back to simple postage. Is collection only no longer an option ?

Uk customer service number

I have been trying for 2 days to contact customers services. Post keep saying 1 minute. But due to living in united kingdom I'm not getting a response. It would be really grateful if someone could provide a customer service number

Vat query

European customer has asked me (based in uk) to send item to uk address rather than his home address - he keeps getting strange eBay message saying I don’t ship to uk when he tries to pay which is not correct - does he also have to pay vat ?

New update loses helpful feature

Hi, When listing an item through the app, the option to add a custom SKU is no longer available. This was a very useful feature for me. Is there a wayof getting it back e.g something in my settings or how to I reach ebay to suggest if it could be ret...

simple delivery oversize items not working do i still list and sent with recommended wrong size &kg

we know simple delivery is *bleep* ,my item is 59 x 50 x10cm its not 61x46 x46 so its freight only but keeps jumping back 61x46 x46 recommended 2kg (it will be over 2kg ) so its wrong ? do i still list and when it sells do i put the label on ebay are...

buyer paid postage - I am being charged for postage again? please help

As you can see above- it's not fees- buyer paid £2.94 for postage and I am being asked to pay postage again?

Return policy

I bought a drive shaft for my car according to the 2 vehicle checks on their advert ( the first at the top of ad where the buyer puts in car details and the 2nd in their compatibility list). Both of the checks stated that this drive shaft fits my car...

item not received

I do not received my item yet.

Oversize items

Any ideas on how I can send oversize items on simple delivery, those more than 150 cm, and over 20 kg?Thanks

Questionable fraud

I have made a purchase from someone on ebay which clearly states what the item is supposed to be but a different item has been supplied via amazon and is not what I have been billed for or ordered. On digging deeper I have discovered the seller has 6...

mis described item, now i have to post it to china?

I have bought a reflector for the back of my car. Turns out it came from China It is a piece of plastic that looks quite like a normal reflector for a car but it’s not reflective at all. As this was only a £17 purchase I’ve now been asked to arrange ...

Auction and buy it now

Sorry probably a really basic question. I’ve listed an item for auction and had a message to ask how much I would want for it for buy it now. What is the advice on this?

Age Verification Stupidity

I tried to 'Buy Now' a workshop tabletop electric planer. I really needed that exact model and the price was perfect. When I attempted to buy it, eBay popped up an Age Verification window because it's a bladed item (like what teenager is going out wi...

Can I use the filters to just search items that include delivery?

I want to search for an item where sellers include OR provide delivery. I am not interested in 'collect it in person' items but can't see a way of filtering for this. Can anyone help or is it just not possible in which case, that's very annoying!

Pick up code? what the hell are they?

A buyer just picked up an item so was going to mark it as picked up but ebay want a code, what code is that?

Bye -Bye private sellers?

Over the last few months ebay has had a lot of changes. Free to list , not free to list, as it has buyers protection, waiting 24 hours for payment if its tracked two weeks if its not,list goes on.Now we have simple postage, looking at the site today ...

Making offer

When I make an offer and submit my amount, the website forwards me to a "page not found". I have changed browsers and devices but I keep getting the same error. This started last night.

Can’t get QR code? HELP

I am unable to access a QR code to enable me to send an item that’s been paid for- it say there is A problem try later but been trying for days I don’t know what to do other than pay postage myself? Why is this happening?? Is it because the buyer liv...

Product safety concerns

I've just received an email and message about product safety concerns regarding the button cells which I bought recently. All very well, but the links to the safety concerns are Australian - I'm in the UK so I'm going to ignore it. I don't care what ...

How to cancel a postage label bought from eBay’s Simple Delivery.

Need help to cancel an Evri postage label from eBay’s Simple Delivery. Buyer prefers Royal Mail I tried to cancel by clicking the Action - Cancel Label, but not successful

Labels

I’m unable to print a return label

I have only charged for a large letter, how can I change it?

If I pay for the postage how does eBay know it has been shipped.

Evri

Looking for help with an Evri collection.I've sold something on ebay and printed out an Evri label, but they don't have a drop off point on the Isle of Wight where I live.Driving me insane on their app and website trying to book a collection as I alr...

Return

Who need to pay for return if product is broken or not working?

Automated change to simple delivery from Yodel

I am really cross that eBay has automatically changed my preferred yodel delivery choice to simple delivery (Everi & Post Office). Firstly it’s more expensive and I will now have to walk further to post my items as the Everi drop off is further away....

When I view my images in the 'Gallery' they are no bigger than the images on the sidebar.

I don't appear to be able to see my images anymore at a large detailed size , having been previously able to. I have not changed my phone, nor settings, however my pictures are all now appearing as below. Also if you use the magnifying lens it is poo...

Payouts on hold

Can anyone please explain to me why my payouts are on hold and I’ve been asked to provide proof of delivery for all my orders. I always use an eBay generated postage label; so the tracking information is automatically updated by the system, which mea...

Resolved! Refund

Hi All. I need some advice please, as its 1.05 am and a buyer has just messaged me to tell me the item isn't the size stated on my description or the label. I always show the labels in photos as proof of the size and surely that's all that I can go b...

RIP OFF - DELIVERY TRACKING

I have recently started buying from e bay and wish I hadn't. The reason I didn't until now was doubt whether items would be delivered. We are avid buyers from Amazon, Etsy, Wayfair etc and have never experienced this fiasco. I contacted the seller , ...

Red pretty dress company

I have been unable to print a prepaid label as the address seems to be wrong. I have asked the buyer to sort out the problem but have not received a reply.

QR codes

Hi, how can I sell on eBay without a smart phone or printer.

Buyer collected item but I forgot to scan the

Hello community buyer collected a piece of furniture and I completed forgot to scan the code!. I’ve messaged them on eBay a few times but no response. I’m trying to contact eBay - no joy! I have the cctv footage that they collected the item. How do I...

Buyer threatening,saying I did not pay postage

Good morning,I sold an item.I sent wit Ebay Evri delivery.Now the buyer asking from me £5 for posage,because she doesn't get the parce,because I did not paid the postage.She said she paid the £5 and she will receive the parcel on Wednesday.I sent via...

how do i change to yodel postage

Resolved! Over charged for purchase

I offered £50 for a sellers item last night and this morning got an email from eBay saying it was excepted Pay Now, so I did and when my PayPal confirmation came through I’d been charged £88, I have since emailed the seller and cancelled the order wi...

Age verification

Ebay is asking me to verify my age with a credit card, Why? When I already have a credit card assigned to my account to pay for goods

Seller's not communicating after purchase completion and then no longer a registered user

Great looking like another scammer

How can I get an item marked as delivered?

So I initially put the wrong royal mail tracking number in when I posted an item. I put the right one in today and it is showing as not delivered yet however I checked on Royal Mail tracking website and messaged the buyer and it HAS been delivered. T...

Unfortunately, this seller won't send to your location message

My buyer is getting this message today when he won the bid - "Unfortunately, this seller won't send to your location"I have checked my postage areas "UK only" and even thought another item I sold today has gone through fine he still gets this message...

Listing format

Hi, in the middle of completing a draft last night my listing format changed. And now I can’t get it to revert or change. It’s spreading my description across the page and is set up completely different than normal. I’m listing on an iPhone as always...

Selling account suspended

Hi all, my selling account was permanently suspended about 5-6 years ago due to undelivered items. My now ex wife was doing the post office drop offs as she worked a few doors from my local office she always said items had been dropped in but after a...

LG USC9S SUBWOOFER

Hi there, I bought this woofer for my sound bar but fortunately it was not paired. When I contacted LG I was told the frequency are different, it cant pair each other and the seller said is not taking it back. The same day I received that was the day...

EBay should not allow the sale of used gas fires

I recently bought a used gas fire and surround. Sellers were lovely, I love the item, but on contacting a gas safety engineer to install the fire I have discovered no gas safety engineer will install second hand gas fires! I did not know this, so I’m...

Seller delayed return of faulty goods to get over 30 day return policy

Hi. I bought some wheels recently which turned out one was faulty and dangerous.I reported this issue with them a few days after delivery and after a long winded discussion he reluctantly accepted them back . I sent photo and videos to which he final...

How to get refund without posting back an item

I agreed with the seller that they will refund the damaged item to me, but they said that they don't want it back and I can dispose of it. I was unable to find an option on ebay to refund without going through the hassle of returning. Is there a way ...

Cash back offers

Keep getting £5 off next purchase never get an option at checkout how do I receive it

Golliwog holding jar of marmalade printed on a apron

can anyone tell me why i cant list an apron with a robertsons golliwog print on it when there's alot of other golliwog items for sale on ebay

item not received

i ordered on 16 Dec 2023 at 10:11 P . M and order number is 07-10942-63115still i do not received my package or refund yet.

Return not updating

I returned an item to seller today using the QR code that they supplied, however the return information hasn't updated and is still prompting me to post the item. I have the proof of postage receipt from the Post Office. Is this just a delay between ...

add paymen methgod

Hi I faced issue for add my paymen method. is there any who can help me to resolve this issue? With best regards

Royal mail

I've posted out items in the past month and 6 have not been delivered they have been lost or stolen and they won't refund me after giving them proof of postage on items that I have sent off. And eBay won't help me either because it wasn't though pack...

Make offer is broken for me

Hello, Just recently in the last week or so I have been unable to send offers to people. Items with 0 bids and offers enabled. I press "Make offer" and put an amount in, the mini window then loads the ebay home page inside the mini window and says "W...

Postage for bladed items

Hi, I sell tools such as jigsaws, saws, chainsaws. With the new blade law ebay won't let me list these items without ID verification postage, and the collection in person choice removed. Please could someone help me with a dummies guide to doing this...

COMPATIBLE EBAY APP FOR SAMSUNG GALAXY FOLD 6

Hello, I bought samsung galaxy fold 6 but I couldn not install or download my eBay app on it. It was telling me that my ebay was not compatible with the phone. What should I do please?

"Who Knows"

One last moan before my Hibernation from eBay.Am thinking about eBays changes and new rules for people buying and selling are finally in place from tomorrow 15th April.Maybe the big Dudes in America will look at them and say "Right" now that we charg...

Wont let me list an item.

I'll put in the photos, title etc then it just keeps saying error and wont do anything else

Item arrived at GSP Lichfield missing

Bit of a strange one that’s left me out of pocket and no one willing to help. I posted the item I sold to the Lichfield GSP via Royal Fail. Tracking shows it arrived there and has never moved since the 5th of March. I can’t contact the GSP, seller ri...

Buyer hasn't read the title or description properly.

I listed a metal platform to be used with 3 in 1 multi purpose style ladders. the title and description clearly stated the platform 'for' the ladders, and not platform 'and' ladders. The buyer requested a return as they said they were not as listed o...

Out of date collection code

I sold a caravan battery, but omitted to get the collection code when the buyer and I met to hand it over. A week and a half has elapsed and I messaged the seller to send me the code which he did. EBay say the code is not valid. What can I do? Thanks

Reserve fee

Completed some listings in haste, assuming it’s free, but now have a bill for £61 as I added a reserve value. I’ve now removed the reserve from the listings. Can this fee now be cleared?

Problem Buyer

I sold a designer bag as new (as it was)it was returned!!i readvertised it and the same buyer bought it. She is now asking me to cancel the purchase however it has cost me both times to list the baghow can I refund her less the listing pricethanks

Baffled by Simple Delivery collection and bring label

I can't work out if I can book a collection with Simple Delivery and still have the postie bring me a label. Royal Mail allows me to book a collection but not opt to bring a label. I have the QR code and tracking number from a sale but am baffled how...

Changing postage to collection

I am a seller . the guy who successfully won and paid via PayPal and collected the same evening now they won't release the funds as it shows as not being delivered. How do I resolve this?

Pioner db160

I received the product but it works very poorly I informed the seller but he does not want to accept it back what should I do

After 16 years I think I've been scammed and I'm powerless to do anything

Sold an Iphone 16pro max an iphone - buyer hadnt purchased in over a year (first red flag) denoted they needed the phone URGENTLY so arranged Special Delivery before 1pm next day - buyer was super chatty and poilte throughout. Next day when checking ...

Refunded by seller but tax is kept by eBay?!

So I recently purchased a graded card from a seller. They then messaged to say they sold to someone else and refunded me, however when I've gone in to check eBay have kept the tax? Only question is how is this fair? I guess there's something in the t...

Resolved! I'm a private seller but eBay is adding 20% VAT to my listing

Just trying to sell an old secondhand laptop but eBay is adding 20% to the price and postage. Price is shown correctly (£75) if I use eBay.com or eBay.com.au. But it shows as £90 on eBay.co.uk. I'm a non-vat registered private seller. Here's the item...

cnacellation of return request

customer has requested a return request for an item but she actually wanted a replacement which we are sending how do we cancel the return request as she doesn't want a refund

contact policy violation but don't know how to resolve

I have a listing flagged as violating the 'Offering to buy or sell outside of eBay policy'. My guess is that this is because the description included a URL for the product manual. Ebay has asked me to revise the item but everything is greyed-out and ...

Return issues

Sold an item for spares or repairs. Buyer arranged own courier and now wants a return, even though the condition was clearly stated with photographs. now ebay have sided with the buyer obviously but I'm not paying £40 out of my own pocket to get the ...

Scammed on Software Item

Hi allI was sold a itme (software licence key for Adobe products ) and after some time the Key was revoked by Adobe that the key is not official ..I tried to contact the Ebay , however they have only the option to chat with the bot .Any advise will b...

Ebay Postage

I sold a CD, didn't realise the buyer had paid for Ebay delivery. I posted & paid for it myself & then went to mark it as dispatched but the option wasn't there. Can the buyer get a refund & will I get paid given I can't mark it as dispatched?

age verification ccremedy

is ccremedy legit ?

Simple Delivery - Compensation for damage in transit

I have read articles about Simple Delivery but I’m still a bit confused about compensation so would appreciate your help. I’m planning to list ceramic items to sell but they are on the EVRI list as items they will not pay compensation for. If they ar...

postage to USA

i had never used the new system so i just went with ebay postage when i took parcel to post office the lady told me postage is for 6kg not less than 1Kg.how do i contact ebay to send buyer a postage refund

simple delivery - need home parcel collection from Royal Mail, does not seem to be an option

Simple delivery is proving to be a headache - up to now I have had all parcels collected from my home by Royal Mail - have sold my first item since updating my items to simple delivery, and there seems to be no option to arrange home collection, thou...

Unable to return

Hello team i ordered Xbox from here but now i want to return the item but seller doesn’t accept it and he declined the return request. Now what i have to do ?

Air rifle stock listing cancelled by ebay

Hi, first time posting here. Just had my listing for an air rifle stock pulled under the firearms policy. There are hundreds of other stocks for sale, with the vast majority actually being for firearms and shotguns. I've tried to contact eBay to chal...

Unable to list and sell stamps from Qatar.

eBay informs me that I cannot send items from Iran to anywhere, when the stamps I have for sale are from Qatar.

Item not showing as delivered on statement

Item posted via royal mail 48. it’s been received but is not showing on my statement. How do I resolve this?

Making offers

Has anyone had the same issue? I tried to make several offers on different items from different sellers, but when I send the offer it says "The page is missing" Can ebay block people from making offers? I have msg the sellers to ask if they are accep...

My listing changes are not being shown.

I have changed my selling price and now added an open to offers change but these are not being shown on my listing.

Fake listing with no real item – wastes buyers’ time

I found a listing that clearly violates eBay’s listing policies. The seller is advertising this item: Title: Meat Food Thermometer Digital Temperature Probe Cooking BBQ Turkey Milk Kitchen Price: £1.45 Options: "Please Select Pack Of One or Pack Of T...

Scam buyer

Hi, I sold a phone new in packaging and received the payment as normal. For bereavement reasons I was off my eBay account. The buyer opened a case through his bank refunded his money and never returned the phone. I'm asking for advice now I have debt...

Multitool blades

Hi All, I am trying to buy some multitool blades, which I have done on numerous occasions in the past, I am now being asked to prove my age, which I have no problem, with a credit card, with all my details inc pin number, I have never been asked this...

listings deleted ...lose all work ..how to copy them for when i need to relist ??

Resolved! Collection only item needs posting

How do I send postage costs to a seller. I bought an item not realising it was collection only and paid for it straightaway. Seller has agreed to post out to me but how do I send them the postage costs. Only a small amount but want us both to be safe...

Evri postage now only for Business sellers

Ive just been notified by Evri they are not going to be able to accept postage using the smart send facility with Ebay, unless you are a business seller. Ive had the same notification from Ebay as well so its obviously an Ebay ruling. Is this Ebay fo...

Evri postage for weight incorrect

Dispatched an item today that was between 1-2kg through evri label.I'd incorrectly sold as £2.94 postage which is for upto 1kg. I think evri will contact me to pay extra/keep parcel, but I want to refund buyer now in case of the delay to delivery. eB...

Missing parts seller doesn't accept returns

Good afternoon,Received item that has half parts missing. Still waiting response from seller. I have an open a request option. If I press it will it automatically issue a refund label? The seller has 100% feedback so surprised the item wasn't even ch...

Dealing with return 1 year warranty

Hi all, I sent an item Air Pods back under warranty. They said they hadn’t received them. I proved they had and they haven’t either sent me out a new pair or issued me with a refund. Because it’s past a year they no longer come up on my issues items ...

how to verify age?

Hi, Im 55 and trying to buy scissors for crafting. Its asking for age verification but not accepting a debit card . Ive used ebay for about 15 years, only using my debit card. I dont have a credit card, or time to scroll through hours of information ...

Clipper blades

Hi Is anybody on here selling or sharpening dog, horse or barber clipper blades and trying to find out if they now come under the new bladed items system ? It seems ridiculous that these may now well be classed as age resticted items .

Hidden listings

I have a problem. I have received a message from ebay saying I have listings that are not compliant with the knives and bladed items policy and these items are hidden. The thing is I don’t sell any bladed items and have never done so. I wonder what o...

Resolved! Best Offer Still Broken?

Hi, I just tried placing a Best Offer and got the "We looked everywhere - looks like this page is missing" pop-up. Is anyone else experiencing problems?

Cannot change my country.

After I keep changing my country from USA to UK it keeps reverting to USA when I log on again, very frustrating as customer help is no use as it seems to be a robot every time and will not let me speak to a real person, I am 70 and very frustrated wi...

How do you cancel and get a refund for a postage label?

Without me being aware some goods I sold went by "Simple Delivery" (which is anything but simple) which wanted more money than what it actually costs to post the item. Going to an Ebay advisor to try and change this, he said he couldn't (I bet he cou...

Refund a buyer

I posted an item on 9/4 by Royal mail tracked 24. But it doesn’t move until 14/4 so it seems to be lost. The buyer ask for a full refund on 14/4 and I process it. But I paid the seller protection fee and it’s not my problem. How can eBay refund a buy...

Classfied Add

Hi we have listed an item under a classified ad, and when we use the search engine for the words in the header, the listing does not show at all. Does anyone know why please.Look forward to your comments.Thank you

sold a wardrobe and the buyer to send a courier to collect. How do I get collection confirmed

Ive sold a wardrobe and the buyer isn't going to collect in person but she is going to send a courier. How do I protect myself and confirm collection before letting the item go?

Postage

Why am I paying the postage for an item I'm selling when the buyer has paid for postage. Do I get this refunded?

Local pick up - buyer ask to use Shiply- is it safe?

A relative is selling some car wheels as local pickup. A buyer from some miles away has asked if they could use Shiply to get a courier to pick them up. Is this a good idea or not? Thanks in advance.

BMW C400x handguards

I sold a pair of handguards and the buyer said they were the wrong ones because he didn't know how to fit them even though we exchanged messages of how they are to be fitted and I had to go through a returns process, I paid for the initial postage an...

I suspect seller not paid enough postage

I received a Royal Mail card saying not enough postage paid on something coming to me. I have gone through everything I have ordered, everywhere, and it seems to be an ebay purchase. The amount RM require, £7, is a bit more than I paid for for item a...

Turn off autopay

Pls help. Need to turn off auto pay so when an offer i submit is accepted I have to manually pay, just like with all other purchases. So far all search results have said one thing but eBay doesn’t give me the options to follow.

GSP

Just sold a buitar to someone in the US and the GSP has not appeared, even though I have been enrolled for years?Happened to anyone else?

Add age-verified delivery to resume selling bladed items

Just got another email from eBay regarding Add age-verified delivery to resume selling bladed items, I dont sell blades and I had previously changed the categories that some items were in as that seemed to be the cause of the messages from eBay. The ...

Wrong Ebay Classification

Ebay are classifying Plastic Mouthpieces I wish to sell as Medical which is wrong. How do I alter this as I have previously sold them with no problems? Thanks for any help you can give me

Does EBAY only want Business Sellers

Unable to sell a blank cartridge holder like I have previously but which is now wrongly classed as a Medicine.Other Private Sellers do so why can't I ?

eBay selling invalid postage labels

On 2-Apr-2025 I sold a piano and downloaded a postage label for Yodel. Two Yodel drop off points refused the package because it was larger than 1m. I contacted Yodel and they told me that the label number was invalid. I had to pay the Post Office £17...

Buyer cancelled order before paying

Hello please advise how approved cancellation of an order which wasn’t paid for. When am selecting approve, eBay is indicating I need to pay the buyer. I checked PayPal, the buyer definitely didn’t pay, just cancelled the order with apologies

Resolved! Getting scammed? I have not accepted an empty box.

Hi guys, I have just purchased PS5 from a seller with over 2000 reviews. Evri courier just attempted to deliver the parcel. I have took it in my hand and it was clearly an empty box with my address and like label "weight less than 1kg"I have not acce...

Refund

I made a purchase of a product. The seller cancelled the purchase. He indicated that there was no product. I received an invoice for a refund. It says that the money will be returned within 3-5 business days. The deadline has passed. The money has no...

My account is restricted

Hi ,My account is restricted and I think I received offer to buy a watch and it was too late to confirm the order and it expired idk how . I was making sure that product is real or duplicate. Now I have sold my phone over here and payment is on hold ...

Klarna taken money but sale not happened.

Klarna have taken money from my bank account even though the sale never happened . i have no account details for Klarna to dispute transaction.

Simple Delivery

Hi All I occasionally sell heavy items. With Simple Delivery how do I make sure the bot knows the dimensions and weight of the package before it automatically selects the postage type and cost. I can't see a place to input this info in the delivery s...

Simple Delivery RM postage costs

I still can't see Royal Mail postage option for 2kg-10kg.. goes straight to 15kg.. with the cost being a massive difference.. what's going on ?

Resolved! Wrong item sent, return postage provided inadequate, seller not responding

Hi,Can anyone help me resolve a returns issue. I 'won' two separate auctions (seller did not combine postage). Each was a roll of fabric around £50 each, with £10 postage charge.Both of the rolls sent were incorrect. I put through a return and it pro...

Bidder being unable to place bid. Gets ebay error message

Potential buyer getting ebay error notice when trying to place a bid stating 'There was a problem with an ebay internal system or process and to contact ebay developer support for assistance'. Spoke with customer services last week as concerned it ap...

Vat Invoices

Hi, I recently purchased a few things on ebay for my business that is VAT registered. I was expecting to get invoices with a break down of cost including VAT charges so I can reclaim tax through the business. It says on the ebay help page that: "In c...

Resolved! buyer bought Evri postage and collection without telling me, do I need a collection code?

I got a notification that a buyer had purchased and paid for my item . I paid for and arranged for a Royal Mail collection direct from Royal Mail website. When I went to add the tracking number I couldn't but got the message "Tracked and fully protec...

Sold item was ment to be collection only

I just sold an item and was ment to be posted collection only but was set on delivery. It's a big grinder and buyer is local and is happy to collect but can't change delivery and just have the option to print label. What do I do?

2nd account

Hi I have just set up a new Ebay account. I used my same number as the old account, I listed something and it asked me about payouts so I clicked it to set it up and then it said try again so I clicked the button and then it said I was offline which ...

DELIVERY CITY IS TOO LONG

What does "delivery city to long" mean? I sold an item, clicked to get label and had that text come up in red. Never had this before and don't know how to get the postage label. Any help please?

Can't list a car, just get an error message after creating the ad.

Postage Label not generating error - It was not possible to generate the label. Something is wrong.

I have sold an item using the new simple delivery service and the buyer has paid for the item. However when I go in to the offers tab to generate the WR code to take to the post office I get an error message saying ‘something went wrong try again lat...

Selling

I posted an item sighned and tracked .on the tracking details its eBay pre paid postage. I've messaged the buyer new tracking details how will eBay know thay have received the item will I get paid

scammed

Hey, i need a bit of help, i bought an item, the item arrived, half the item was missing.I contacted the seller, through a back and forth they assured me the package must have been tampered with, but as a gesture of good will, they partially refunded...

15% off with code RALLY15

I purchased an item from a company which was on the list of thosetaking part in the "15% off with code RALLY15" offer. However when I was provided with all the details at checkoutthere was no invitation to enter the code - RALLY15.I therefore did not...

Buyer has given wrong address

A buyer has provided the wrong address. He has sent me the correct address but I am unable to change it on the simple postage bit for the prepaid postage. Can I send it off my own back at the post office without using the prepaid label?

Refund from a seller

I've returned an item to the e-Bay seller (outside 90 day period). It arrived - was Tracked and they have agreed to provide a refund but say they can't do it though eBay but can via Paypal. Except they reckon they can't do this for another 13 days du...

Bidding on a item

Hi, this evening I bid on two separate items by placing a bid in the closing seconds. According to the clock I had won the item at one price but when I checked the bidding history it still shows the clock running for 10-15 seconds during which I was ...

Your funds will be available for payout once we receive delivery confirmation

What are these idiots doing now??I sell mainly low price items. To send an international tracked item by standard airmail at the moment I have the charge £3.50, to send tracked with proof of delivery I will have to charge £9.50 (ish). There goes all ...

Help how do I arrange a courier for a bulky item?

I’ve recently sold a table but I don’t know how to arrange delivery to the buyer. It’s a bulky item. how do I do this? Help!!

A seller I have bought from is refusing to honour the product guarantee

A seller I bought radiators from is refusing to honour the 15 Year product guarantee can anyone help please?

how to show buyer collection only in advert

How do i write an ad to show "buyer collects" and no option for postage

I'm getting different info for Tracking from ebay & DPD

Ebay tracking is giving info different from DPD. DPD are telling me that my postcode doesn't match. It also says that I requested it to be delivered to the Midlands by 10am (would that be the Authenticator?) Also the Tracking No. I found was not reco...

Is placing a Best Offer broken for anyone else?

Some items do still work with a Best Offer but some are giving a screen that "it looks like something went wrong"

Resolved! Trouble selecting collection only option

When I select Collection only in my post it breifly works but then defaults back to postage and collection am I doing something wrong or is the system not working. Personally I’m not liking the new postage options work

eBay system would not print the return label for item to return. Fatal error?

eBay system would not print the return label for item to return. Fatal error?I attached the first image before I push the blue button PRINT LABEL and 2nd is after I have had pushed it.Seller also wonders and does not know why this happens.Returning i...

Suddenly not getting any purchases for past 10+ days on my seller account?!!#??

My average sales per month is around 40-60 sales. However all of a sudden I'm not getting any new sales for the past 10+ days or so. Its all come to a stop!!! Why? My performance is ok, there are no restrictions placed on my account. I have around 50...

Buyer Wants to Change Address After Label Printed

Hi everyone, I’m new to eBay. Need Advice: Buyer Wants to Change Address After Label PrintedHi everyone,I’ve just had a buyer message me asking to change their delivery address after the postage label has already been printed (based on the original a...

Postage

Hello I sell regularly on behalf of a local greyhound rehoming charity When I. List my items on eBay I select impost delivery and tracking How ever I past week or so when people purchase items it comes up with Evi parcel delivery I am not happy using...

Ebay has decided to alter my postage costs on a sale today. Leaving me to cover the extra cost!

Customer purchased 3 items weighting over 2.5Kg eBay have altered my postage from £2.70 per item to £2.70 for 1 item leaving me to foot the bill! has anyone else come across this issue before? They are becoming ridiculous with all these new rules. Do...

text/csv file of purchase history?

Hi - I'm relatively new to eBay but does anyone know if it's possible to download a text/csv file of my purchase history (for further analysis in a spreadsheet)? Thanks!

Maximum bids

My maximum bid was £700 but the item sold to someone else for £699.68.can someone explain…..?

With held payment

I’ve recently sold goods and had a message from the buyer to state he has received goods, however Royal Mail and the tracking number states still awaiting delivery , basically they haven’t a clue as the buyer has received .how or can I receive the pa...

I am trying to buy a lawnmower "blade".

I am trying to buy a lawnmower "blade" I have been asked for credit card details to verify I am over 18. I do not have a credit card. How can I proceed?

Unable to search for "European Union" only without USA China etc.

No matter how I change advanced settings in ebay com / de / it /co uk , my search results always come up with items from China, USA, Thailand etc. SO frustrating !!

Parcel weight issue

How do I pay the small extra charge for postage onparcel label at 1kg already printed and paid via simply distpact actual weight 2kg which is the Royal Mail weight and size for the parcel I am sending although no weight is mentioned on the label. MDH

higher postage label

Hello- When listed an item for sale, I specified Royal Mail Tracked 48 with Age Verification as the delivery method, with the postage cost set at about £10xx. However when the item sold today (Sunday), the Ebay system has unexpectedly created a UPS p...

Resolved! eBay shops and private sellers

Could one of our knowledgeable mentors kindly clarify eBay's rules/position/expectations regarding private sellers, business sellers, and eBay shops? Today I came across a private seller who has an eBay shop. I thought that if you have an eBay shop t...

Unable to contact member

Hi, I have sold an item but the buyer didn't get back to me for a few days, they now have, and want to arrange collection of the item. However when i try to respond with my details the message will not go through because it says i within violation if...

simple delivery is not an improvement

I have just received an email from ebay re selling - it tells me to "Sit back and relax Have items collected from the comfort of your own home." I have been doing this for the last 5 years at least. Now that Simple Delivery has been introduced for pr...

Unsolicited additional item received

I ordered something from a seller in March and it arrived as expected with no issues, all good. A month later I recieved a second package from the same seller with a completely unrelated item in brand new condition of considerable value (2k). The sel...

The red banner asking me to update my account.

Hi.I’m a private seller and last night after my 28th sale occurred a banner popped up asking me to update my account details. so I did a bit of research and many people are saying that you get this banner when you have done 30 sales or more or if you...

Age verification with no Credit Card yet Ebay thank me for being with them for 25 Years

I am trying to buy a Bosch power trimmer for weeding the garden - hardly a tool for going mugging, but yet ebay have applied the age verification process. The only way to do this is by submitting Credit Card details which I do not have. The crazy thi...

Best offer problems

I am having problems making a best offer as a buyer an error message keeps coming upI have contacted customer service and could not help said needs to go to back room team The message is Does anyone know how to fix this problem?

how to contact an agent as always assistant and nothing else!!

How to find how to contact an agent with a link as only automated assistant and no help.

Charged for postage label I didn't buy

Hi, I just sold an item, and mistakenly clicked on buy label. Closed the window, but the amount for the label has been deducted from my balance. The order didn't complete so I can't void it. Any ideas?Thanksmef

My counter offer accepted.

Hi my counter offer was accepted, but when I go to pay, it’s showing as the full buy it now price?

postage

Ebay has messed with postage why can't i use the courier i am used to, you have just two options now,haven't got a clue what im doing frustrated member!

Listing problem

My item won’t list and I’m getting this error message

Collection of an order, the buyer has selected postage on my collection only

How can I remover the postage so I get the collection code option

Hot tape for pollytunnel

I ordered a roll of hot tape on the 6th of April then later I ordered another roll of hot tape hoping I would receive one before we put the pollytunnel up the first roll arrived late so I returned it to the seller and the second roll arrived on the 1...

Postage

I recently started selling on my wife’s account as I am now retired and the other day one chap bought 3 pairs of sunglasses off me then when I went to post them I had three separate payment options and unfortunately i used all three . The first two s...

Collection Code

Can anyone help.The buyer has received the item but hasn't given me the Collection Code after asking several times.Thanks.

Can't send message

Hi. I tried to contact Ebay today but I lost the chat when they asked me to find the item number, I'm not allowed to send a message but I haven't used personal payment info.Please can you help? She wants this item for Friday and will think I'm being ...

Simple Delivery from Channel Islands

Does anyone know if simple delivery will cover postage of items from the Channel Islands as we have an independent postal administration and postage costs certainly from Guernsey are much higher than Royal Mail.

Payment

Payment already went thru I have done 3 months plan do it said it said it decline

Wrongly stated delivery

I'm trying to buy an office chair - plenty for sale but I need it delivered. I keep finding auctions and/or "buy-it-now" that state the delivery costs by accident. They mean "collection only". Why are so many making the same mistake?It wastes an awfu...

Why is ebay so useless when reporting false adverts?!

I have reported several listings as false advertisement because the seller has listed them under brand names when they're not, with the intention of boosting item views and buys. I appealed the reports and apparently " AI" has closed the reports with...

Receiving payout for items sold

I have been asked a week ago toadd bank details said take 48hours. This has not been the case cant see amount owed now still being promoted for bank details says on hold cant find phone number for eBay need some help please

Cancel purchase

I made a mistake with my purchase on April 9th and notified you and the seller, but I don't know why the cancellation wasn't processed.

Best offer not applied at checkout

I've experienced two cases of potential buyers sending me a best offer for a listed item, I've accepted the offer then when they go to checkout the full original listing price is displayed as the total (plus postage where applicable). Any ideas on th...

Cancel an item I'm selling

Hey all I have an item that has been relisted that is finishing in 4 hours, I have just realised that the item was sold on eBay around 6 months ago so obviously not available anymore, I have tried to end the auction but can't, what can I do?

I've not received a collection code for pickup

Hi all. I've searched previous posts for the same query, and there are many, but looking to put my mind at rest from someone with any experience of this. My item was delivered to the collection point at 3pm this afternoon, but no code. This is the fi...

Ebike selling as a private person

When did the bonkers rule come in force that I can't sell a second hand ebike without being a business seller ? Is this government intervention or just another bonkers ebay ruling ? And is there a workaround ?

Sent photographs to eBay Customer Services

I want to sent pictures to the eBay Customer Services. I always taking pictures of my packaging, so my parcels.It is not in my interest to deal with damaged item in delivery process. I couldn't find option to do so. Can anyone help me, please.Thanks

I have paid for an item that is collection only. However the seller is not responding to my messages

it’s been over a week since I paid for the item and the seller isn’t replying to any messages. I have tried to cancel the order but eBay have declined. How can I get my money back?

Simple Delivery parcel weight ranges

Does anyone know why Simple Delivery parcel weight ranges jump straight from 2kg to 15kg, when Royal Mail's own price chart includes a 10kg increment? Posting a parcel that weighs less than 10kg using RM tracked services would be £7.69 (24 hour) and ...

Prices being seen by buyer and seller are different on an item bought and paid for ! Ebays fault !!?

So , I have completed checkout for an item purchased tonight . Myself and the seller are seeing different amounts paid/received . This is causing friction between me and seller ! ( I paid £12.48 but seller is seeing £11.40 ! ) . ... We agreed a set p...

100£ "Promote your shop" Coupon

HiFew Days ago I activated Promotional offer "100£ to Promote your shop" (I believe it was 07/04/2025 because I launched a campaign after activation) it was ok for a while, I was keeping an eye on coupon credits and it was draining slowly like it sho...

Who has ruined the search engine in Ebay?

Have others noticed that the search for items has become appalling? If you put in an accurate description a lot of completely stupid items appear.If you then either use -a word or in the advanced option list words that not to be shown, the screen the...

EBay useless in relation to issue I’m having with seller and bot hasn’t a clue. Impossible just to s

Think eBay has given up on customer service and can see many customers leaving

Royal Mail Label

I have sold an item but when I try to print the pre paid label [royal mail] it comes up withit was not possible to generate the label, something is wrong please try again later.I have been trying for 22 hours and it does not changeany help would be a...

Im trying to sell my caravan but keeps say sorrh error

I'm trying to sell my caravan but everytime i upload pictures and input the the information on the caravan and press the next tag it comes up with sorry error. I've tried to create an classified ad but can't locate anywhere to do this. Any help appre...

Return refused following accidental cancellation of return

EBay are blocking my return request following accidental cancellation of return. Surely as a buyer I’m allowed to make a mistake and correct it! Any help on this matter will be much appreciated.

Wrong amount charged!

Our offer amount was accepted by the seller but when we went to pay for it eBay charged us the listed price. Which was £20 more. We have requested a cancellation for the pick-up only item but the seller has declined it and is no longer responding to ...

Getting charged for postage when the buyer has paid for postage

Hi, I have notice that on few things that I have sold, I am getting charged for postage when the buyer has already paid when I get the label it says purchase label why is this?

Resolved! Item is collection only and seller says he can meet meet me half way - can this be a problem?

Should I go all the way to his home? Not a big deal but meeting half way would be better. He has good feedback and seems genuine but thought I'd ask here just in case. Thanks

buyer returned %50 of item which was smashed but ebay gave them full refund from me

I sold 2 pens to someone in USA. (im in UK) They didnt like one and asked me to pay to return it. It arrived to me smashed and ups wont give refund as they didnt pack it properly. Ebay refunded them full amount plus postage i paid to return. anything...

Selle does not send to you location

I live in the UK and wrote to an Australian seller to ask if I could bid on two badges he posted for postage only within Australia as I also have an Australian address. The seller agreed and I won both items. 205360246129205349615275 ended 23 MarchWh...

Changing delivery options after purchase

I've just sold an item and the buyer has paid. On getting the address label it turns out the buyer is only a few minutes down the road from where I live. I have been in contact with the buyer and we've both agreed it's a lot easier and quicker just t...

How do I report a suspected scam listing?0

The reporting function seems to have changed. There is a message saying click the 3 dot icon on the listing but there is no 3 dot icon on the listing. Ebay need to make reporting suspected scams MUCH EASIER. I have seen the same campervan listed ever...

Authenticity Guarantees in Jewellery

Hi I’m interested in an item that’s quite expensive and I see it has no AG in the ad while other listings (even lower priced jewellery) does have it. Is there a reason why this item doesn’t have the guarantee?