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Seller News: May 2026

Your May Seller News is here

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The eBay Business Roadshow is heading to Nottingham and the energy is building.

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Account on Hold

Hi All, Our payments and account has been on hold for almost two months and i can not find out why, i can not find anyway to be able to talk to a human anymore with eBay. Does anybody have any advise ? Best wishes

Account On Hold

Hi All, Our account has been on hold for almost 6 weeks and i am struggling to gain a reason why, I have been asked to provide proof of delivery on all sold items by uploading tracking. We have sold many hundreds of items and as far as i was aware al...

rejected

i cancelled the order yesterday and the seller rejected it today and when i asked the seller about it they told me to contact to you

Account restriction

My accounts has been restricted due to falling below selling standards.My account is 99.6% and I am selling items now with all good feedback.It will not let me list any items now and have a restriction on of £50 per month.How can I get my seller perf...

Questionable seller bidding

I recently noticed a seller’s items having bids go up for the same amount by two buyers across multiple items? Feels like they are doing this on their end to raise the bidding. The bidding went up 200% from the last bids. Is this allowed?

Ebay generated tracking numbers

I am a registered small business seller and when I generate ebay labels, sending untracked second class, they provide a tracking number. However, this does not show that the item has been dispatched even when it is scanned at the post office. I am so...

Selling Proformance

This blade law here in the UK is really affecting my sales as is the State of the UK economy.eBay want to reduce my listing levels . There is not many days that I get an email telling me that an item has been removed . Royal Mail has suspended its ag...

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Resolved! Damaged item delivered by Evri

I sold a camera and lens to a customer, the item was delivered by Evri quite clearly damaged, the buyer wants to keep the cameras but return the lens, i can't speak to Evri they refer me back to eBay, so what do i do, is it a case of the customer jus...

received damage item

Hello, I received a glass pitcher that arrived damaged. The bottom glass piece was detached from the pitcher when I opened the package. I contacted the seller, British Heart Foundation, and sent photos of the damage, but I have not received a respons...

Buy it now

I still can’t buy anything on eBay, the ‘assist’ is no use at all, I can’t speak to a human about it, I’ve had no messages from eBay about suspensions etc, I’m confused and annoyed, I don’t owe anything, I’m a good buyer , what is happening???!!! So ...

Delivery

I’m looking to use a delivery method for a new bath shower screen which exceed the sizes using Simple Postage. How can I get a price for getting a delivery from any company which EBay uses. The size is 157 cm x 56 cm x 7 cm and weighs 23 kg

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no Access

I go on my account, it says technical issues, I then see something come up regarding no token( whatever that is ), when I scroll around I get a prompt for password, put it in and then I am asked for a code that will be sent via email, I do not get an...

Cannot order anything

Please could anyone help. My account isn’t working properly. I can’t see anything other than the first photo, buttons for buying and adding to watch list are greyed out abs I cannot choose a size. I have no messages to tell me why and no unpaid items...

It seems that as of 3 days ago I can no longer buy anything on eBay.

As of 3 days ago I can no longer buy anything on eBay. Links to ‘place in basket’, to ‘watch’ or to ‘bid’, are no longer functioning.okay I’m on an iPhone 7plus, yet all was fine up until 3 days ago and I can’t be the only one, now presented with thi...

Invalid access token

Hi Ive noticed there's so many people in the last st few days are having the same problem where I can't access anything in my account keep getting a message saying invalid access token is this a problem with ebay app or do I need to do somthing, I an...

Resolved! Seller reluctantly has accepted a return on a faulty item but wants me to pay postage

After receiving an item from Pakistan that was not as described, the seller tried fobbing me off, but after several attempts they have agreed to accept the item back for a refund, the seller wants me to pay for the return postage and taxes etc and th...

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Postage

Hi, my buyer has selected standard tracked service but i want to a guaranteed signed for service. How can i update tracking with new postage service ? Thanks

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Being blackmailed by seller

I purchased a kettle on Ebay. It was faulty and had a bad smell inside it so I asked the seller for a returns label to get a refund. He has been ignoring me but today I received a threatening message blackmailing me that if I didn't take down my feed...

Managed Payments

I sold a bike on ebay. The buyer came and picked it up. The code things didn't work. Can't get hold of the buyer but she has given me feedback and said she has picked the bike up.Ebay owe me money, I want my money. There is no one to talk to.

Refunds - Is there a system bug?

I have just done a refund to a buyer out of courtesy. The item was delivered by Evri to a neighbour and then to my surprise I received the item back.I started a refund and the process is still running although I have had two emails telling me the buy...

Resolved! All my listings are Collection only. A buyer purchased one of my items but did not read that.

I only list Collection on all my listings. Buyer purchased an item, paid for it, then said he "did not notice it was Collection only, so will I post it to him, because it is in orginal box so will be safe”. I do not have the ability to post items. Th...

Postage

I booked Royal Mail pick up for today post man said nothing was booked, I rebooked for Monday now 4 times every time I book I then go back into my eBay it says post item book a pick up any ideas

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Text

Hi has anyone had any problems with pressing the buy it now, basket, make an offer or submit bid buttons as mine are refusing to press and item choice will not press either. I think it could be something to do with missing fields. Anyway if anyone ha...

I created a USPS postage label which was incorrect, i requested a refund - my refund has been denied

i sold an item (UK to USA), when i created the postage label i neglected to notice it was for almost £100, i cancelled the postage payment almost immediately within eBay which is dealt with by Packlink, and i destroyed the postage label. Today i rece...

International eBay delivery note for a package being delivered by the UK courier side

How do I add a delivery note to the courier collecting an eBay international order from the USA to my address in Swansea (UK). I want the courier to leave the package with a barber shop 3 doors up from me that I trust and for them to take a picture a...

Battery powered ratchet screwdriver

Hello out there I purchased a battery powered ratchet screwdriver in January only to be told in may four months later that there was a safety issue and not to use it. Contacted eBay they advised me to contact the seller I did this on the same day gue...

Buyer says item isn't working when I know it was

Hi,I sold a Vintage watch last monday which was fully working when I sent it off to the new buyer, I have a video of it working just before I packaged it up. He now claims it isn't working and wants a full refund, I've heard of buyers swapping items ...

unsafe 2kw chinese imersion in bath heaters

hi ,an earlier message tells how i purchased 2 2kw place in bath imersion heaters as my hot water home one had failed and it took 5 week to fix . the first one works ok using 6in of water and observing safety instructions included in the box. so with...

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Fake Buyer

I recently sold an engagement ring to Mautarchi They created a counterfeit PayPal email stating that a payment has been received from this person of the amount we agreed on via messages. As I've been waiting for the payment to clear (I've never sold ...

My Unbranded Items being taken down from listings for being counterfeit when they have no logos

I've listed some watches recently, generic unbranded watches... no logos or claims to be a brand it clearly states unbranded but ebay keeps removing them for being counterfeit and my appeals are being reviewed by AI which doesn't actually do anything...

Can't increae maximum bid

Mine is the highest bid on an item. I've tried to increase my maximum bid. I place the bid, I click on review and end up with an empty window and my higher bid doesn't show.I've tried to do this several times. I also can not open messages vendors hav...

Postage/Delivery problem

Hi all, I sold an item, used the prepaid postage service but when I got to the drop-off, the package was heavier than I paid for.I then had to book another from my pocket. The package has since been delivered but eBay is still looking for the deliver...

Purchase not showing

Hi, just bought a guitar pedal and paid with Apple Pay. The money has left my account but on eBay it’s not showing that I’ve purchased the item? Very confused.

No listing views

Hi there my ebay listing have been up for sale dog quite a while now and I am still not getting no views why does this keep happening this is fetting ridiculous why no views on my listing I have 100% positive feedback and I am above standard but stil...

Buyer wants to return for a full refund. Saying the item has holes in them.

I sold a pair of Adidas shorts. They were in excellent condition, as new in fact. She has showed me some material with the defects, which were certainly not there when I posted them.I have not replied to the buyer. I certainly wouldn't want them as I...

продажба

имам пусната обява за продажба и искам да намаля цената на продукта. как да го направя

Payout help

Hello eBay people, I am trying to get a payout for sold items but when clicking on the funds it says that payouts are unavailable on my current settings and I need to change my location to USA? But I am in the UK - any help appreciated.

Problem with incorrect listing details

Hope someone can help me with this one. I purchased a latop from an ebay store which was advertised with windows 10 . I specficially need windows 10 for some of my work programs which cannot be used with windows 11. The laptop stated windows 10 in th...

Resolved! Audio Book App's... By Author... is it allowed and how to do it...

Hello Community… Before I face any further consequences, I would like to seek your expert advice. The topic at hand is audiobooks, or in my case, an Audio APP… for All Mobiles, particularly how they are distributed. When a customer buys one, it is no...

Certified Program-Warranty Claims-Ebay useless

So, after looking for similar issues, of which there are plenty, it appears that any seller selling anything with a warranty, doesnt need to honour it and ebay dont care! I bought a mobile through the certified open box program, comes with a 1 year w...

Mis leading product purchase

I purchased a Hoover Junior vacuum cleaner, which the seller stated that it had been Pat Tested, when I tried to use it the device was not picking up. Upon closer inspection I discovered that the motor section was congested with packed fluff and dust...

After packaging object well over 10kg

Hi all, After some advice. I have a first time issue. I have sold an item but after packaging it has turned out it is heavier than the "up to 10kg" limit and there is no higher limit for courier. How do I change this? Can I change this? And advice wo...

Sellers Guarantee

Hi can anyone inform me about this subject,if a seller offers a five year guarantee with a purchased item, then wont answer your messages when you contact them, what can be done.Also why is a chatbot making decisions on who should talk to a human, au...

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Unsent items

I purchased two items and didn't receive any confirmation from ebay and the sellers don't know anything about my order but the money for the items was taken from my account and have a screen shot of the money going out to ebay.How can this be resolve...

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Refund money taken out of account

I placed an order on an item but it had to be cancelled and I promptly got a refund within a day, but later on the same day the refund money is taken out of my account, no warning, no notification. I checked the order in my purchase history and it ju...

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Offers

I have received an offer but it's not allowing me to accept . I understood that that were some issues before, but that was a few weeks ago.

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Item

The seller of the black trainers i bought through Karma finance has refused to accept a return a day after item was received. Item is tight and unstable when I walk making me loose step.I asked for a return and he has declined.

Finalising a transaction

listed an item about two months ago and due to the size of weight of the item it was listed as collection only. After the buyer won the item, they declared they were no longer able to collect and organised a courier to collect the item on their behal...

Seller cancels your deal of a LIFETIME

Biggest ebay turn off that's been going on since 1995 without any comeback on auction sellers & ZERO ACTION BY EBAYI don't usually bid on ebay auctions for this very reason BUT seen this item I really wanted & bid & increased my minimum bid as the 7 ...

Seller Refusing Return eBay Arranged

Bought a guitar that arrived damaged. Seller shipped without insurance. He offered 10p refund so I asked eBay to help and they ruled in my favour and sent me their return shipping label. Courier attempted delivery twice. Seller refusing delivery. Wha...

Is there a phone number to contact eBay?

I need to contact ebay customer support team and there is no phone number or online chat. I puchased 2 tablets 2 times on the ebay, Frist time seller used my money and after 1.5-2 months he cancelled the order and refunded. He douges saying that pack...

Verify

Hi all. I am trying to buy something that requires age verification. I am old enough but I can’t see a way to get authentication. Any help appreciated thankspat

Vinted

Finding that when I put in a search for an item of clothing in Ebay, I get very few relevant searches But if I add same criteria on Vinted I get a whole range of clothing to match colour, size etc. Also on Vinted they suggest clothing items based on ...

contacting e bay

I bought an item 16 days ago, it hasn't arrived, although the seller page says it has been sent. I bought it as a guest. I cannot find anyway to contact e bay or the seller and I have no idea of what name I used as a guest[ I have tried all of the ob...

AutoPay?

How do I make it so ebay automatically pays for an auction I've won. I thought adding my card details for auctions would do this but it didn't. I have a horrible memory and often I get sick or just not looking at my phone then I am annoying sellers w...

Seller does not respond

I sent a message to a memberNew message to: mowers_and_co_uk HII bought a XXX Order number: AAAThe mower has been fine but now needs new blades, do you have them in stock? I can't seem to get a reply from Greenworks spares dept. It's a simple request...

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order delivery

I sent my first parcels this week.Got flustered at the post office,and sent two items together,which should have gone seperate.I know the buyer has received the goods,how do i get this changed to delivered...

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Stylecraft clipper

Hi I have ordered a clipper and I paid through klarna and the delivery driver said you need to pay £64 for the tax because it came from Italy and I said I already paid for it through Klarna and it was £219 plus £13 delivery which is £73a month and th...

Passkey setup

Hi, I have seen mention of people using passkeys for ebay login on here but I can't find any way to set one up, can any one help.For some reason ebay is constantly wanting me to do full login all the time recently.

non responsive seller

I bought a gas hob on 12th of Feb [ came with 2 year guarantee ] to fit in my kitchen when ready. about a month ago we opened & fitted the hob only to realise it was illegal, there was no gas cut off sensor to sense a flame out. [ illegal under UK la...

Incorrect eBay prepaid label

Hi I sold an item on ebay the buyer paid, so I downloaded a prepaid label for Evri and sent it off the buyer contacted me to say the item had not been delivered it turns out that the address on the prepaid label is wrong, the tracking number belongs ...

Collected an item

I purchased an item to be posted, then purchased from this seller so decided to collect, not bothered about the £3.50 P&P paid for the one item, all I want to know is how to show the purchased item as collected, instead of still being posted and trac...

Resolved! Two items Ordered but only one received

I Purchased 2 items from a seller and only 1 has arrived in the box although ebay is saying both items have been delivered. When I have tried to say an item is missing it says I have to wait a couple of days as it could still be on the way. How is th...

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Bought a motorhome advertised here

Bought a motorhome 137169182186 and paid bank transfer but on the first time of use two weeks later I find it’s leaking I then search paperwork to find it was leaking back in 2014 and the previous owner to me bought it in 2012. Clearly not as describ...

Scammed again

Hi I bought a Bluetooth speaker but it broke straight away and the seller had removed the listing and just ignored my messages. What can I do about this? The automated bot doesn’t understand and I can’t seem to speak to an actual human about this

Reserve prices

I recently saw an item with an offer , it was what i was looking for so bid the "asking price" for it. The seller took their time to say yea or nay. Then I get an offer three times the asking price, ie 100, buy now 300. Looking at this I saw that res...

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Global Shipping Programme

I have a buyer who wants to return an item bought from me using the Global Shipping Programme. The T&Cs state that the buyer returns the item with a label provided by Ebay. However, I keep getting messages from Ebay stating that I have to provide a r...

Resolved! becoming a premium rated seller

hi, i have received the attached email stating that not all of my listings qualify for premium rated seller status but all of my listings offer free postage with 3 days. i also offer an express delivery option too so im confused as to why i have rece...

Screenshot 2026-05-27 132825.jpg

Posted a return back to the wrong seller

Good morningCan someone please advise me on this issue, i posted back a faulty return but by mistake the wrong QR code was scanned, i have traced the parcel to the wrongly sent seller and contacted them, they are saying they didn't receive the mistak...

Wrong address

A seller has clearly got their return address wrong and items keep ending up being “returned” to me, with the sellers name on. But I cannot for the life of me get in touch with eBay to let them know what’s happening. Because it’s not my purchases, I’...

Help with GSP refund

So I have sent the wrong item via GSP. Its a low value item so I havnt asked for it to be returned and have provided a full refund. The customer has requested a refund for GSP shipping costs and rightly so. I cannot refund at my end so I've spoken wi...

Buyer cancelling order

New to this - but just had a notification that buyer wants to cancel an order as “ordered in error”. Not a problem as I haven’t printed the postage label out yet however it looks like eBay will refund the buyer but then charge me for the postage labe...

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  • 407 Views
  • 5 replies
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Home Page

Anyone know how to get rid of the live auction feeds from the home page. Not at all interested in them

Ads unresponsive

I’m a seller & have found that over the last few days my ads are unresponsive.I tried ads from other sellers & found the same.I tried using a different browser & different computer & found the same.Is there a technical issue with eBay at the moment?

Payments on hold

Suddenly the bank account and bank card I use are now not suitable and my payments on hold and ebay are basically saying stuff you. Has anyone else had this issue and if so what happened

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  • 4 replies
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payouts

so i sold a keyboard but since i put the wrong name on the id screen i now cant collect my money. is there anyway i can transfer it to a different account or somehow change the name

ebay refusing to refuse feedback

Once again - Its like talking to a brick wall with Ebay. I sold an item 6 weeks ago - A basic cheap plastic box for a few quid. The buyer opened a return request a month after delivery, saying he had changed his mind - I sent a follow up message via ...

Apple

Has anyone had a notification to link their account to Apple and then your account seems to disappear as you have known it for years

Shipping a cutlery canteen

I'm trying to list a canteen of antique cutlery which includes a carving knife & fork. eBay has removed the listing twice now because of shipping policies. I've tried setting the shipping to UPS 18+ age verified signed for but that was rejected. I've...

Account restriction

I submitted a form like ebay asked me know regarding closure of my husband's account due to him passing away. I now have a restriction on my account. I haven't asked for my account to be closed. There is no way you can speak to ebay. It's awful tryin...

Let down by eBay Global Shipping

Hi alljust wondering if this is normal and if anyone else has had this issue. I sent an item using eBay Global Shipping and the tracking shows it got to the other side of the water but then got lost. My buyer obviously started a claim but eBay gave t...

Resolved! VAT number and registrated business address

Hello ebay community, I bought from a business via their "uk" outlet - they're based in China. Checking their VAT number it appears they are registered to the local HMRC office. Is there any legitimate reason this would be the case? I've checked othe...

Unfair decision in favour of seller

Can anyone help please. Ebay are totally unhelpful.Case 1. Bought an item and the changed mind before delivery. Seller agreed to take it back for a refund. When it was delivered we asked for item to be returned to seller and courier took it back. We ...

Ebay App

Hi is anybody having any problems with the App. Ive tries uninstalling and reinstalling but still wont work.

Ebay Fees

Is this right? Turnover £15K and Fees £12K There's only one winner here and it's not me. Do not take the offers on shops, priority etc promotions/ advertising as you'll end up working like a headless chicken. I worked my absolute socks off and ended ...

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  • 1 replies
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Resolved! Confusion about Postage

Hi all, I have one item sold today. It says the buyer has already paid for postage. However, when I tried to print the code I seemed to have paid for the postage again - £5.88 has been withdrawn. So I really confused now - does this mean both of us h...

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  • 103 Views
  • 3 replies
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Home Insurance Recommendations please?

UK Business sellers that keep stock at home…….who would you advise that I try for a quotation to provide Home Buildings and Contents Cover that will include EBay stock?I have done a quote on a comparison site but finding the £450 quotation a little s...

Returns request help

I sold a playstation 5 console on eBay. Clearly stating the console is banned from Sony services and a picture of the error messagem my listing states no refunds due to the nature of the item. It is faulty as it's banned from Sony services.So the cus...

asking seller to cancel an order

I bought an item 4 days ago and asked the seller to send it by special delivery rather than Yodel. Seller and I agreed she'd send me an updated invoice once she'd worked out what the new postage would be and once I had that I would pay. Seller messag...

seller on eBay

My eBay seller account has been suspended for some time. I'm wondering when I can resume my activity as a seller, as I have a large number of vintage items such as CDs, photos, antiques, and statues. I also have over 13,000 old stamps, some new and s...

Damaged light refusal

Ordered a car light that came damaged, i refused it and sent it back then and there.Contacted the seller and said id refused it.They said thats fine we have a 30 money back policy.I applied to get a refund through e bay they Then proceeded to say to ...

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  • 3 replies
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charity page -search listing returns an error

I run a charity page but when anyone goes to it, they find the first page showing 20 items, but if they click for the next page or ask it to list 100 items to the page they get an error - "Something went wrong. Please try again." They also get this e...

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  • 171 Views
  • 1 replies
  • 0 kudos

partial refund, ebay gave more than agree

i agreed to a partial refund and Ebay have given 70p over what i agreed, i know its only 70p but im narked that they just did it. For extra context i had a lot of problems processing the payment but was told over the phone that it had been done, but ...

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  • 260 Views
  • 6 replies
  • 0 kudos

Item returned - Refused Refund

Bought item but did not fit product until 8 months. Product did not fit my vehicle. I messaged before i bought to ask if it would was told yes. I messaged them and told them it didnt fit and could I return knowing it was well passed the return date. ...

Return and refund

I purchased 3 pairs underwear which don't fit how do I apply for a refund for all 3 pairs ? When I choose the item it only refunds for for 1 pair do I have to choose each pair individually to get my full refund ?

Account stuck on time away mode

Hi - I was away over Easter & used the 'time away' option - usually works fine however this time it's caused major problems. While the settings say the away time has finished, when buyers try & pay for items - they get told I am away & are unable to ...

Hi all I’m locked in Request Closed

I’ve purchased an item, it was delayed in “simple delivery” with Envi. I made a request and eBay cased it and finally it was progressed to delivery to my click and collect place but on the day it was due the item had been sent back to seller. Which e...

Resolved! Postage

the buyer wants me to delay sending the item till the 6th June but the label says post by the 3rd June on it so I'm not sure what to do can someone advise please I am new to these printed labels and not sure if it is ok to use the label after the 3rd...

Refund after money back guarantee

I bought a bicycle and had it delivered by courier. Unfortunately, my courier was unable to pick it up at the time we had originally agreed. We agreed to try again in 2 weeks. Unfortunately, the seller has not responded to my messages since then, so ...

Sellers lying about dispatch times.

Is anybody else getting very fed up with a lot of sellers lying about their dispatch times. It's happening more and more often on Ebay. In the sellers advert they state an estimated delivery time and this is seldom accurate anymore. I've just had to ...

Bank account verification does not work

Is anyone getting paid by Ebay and why isn tthis being resolved. i ahve jsut compiled 30 items from a clear out prior to a move, On the last one I went to enter my bank details for payouts and keep getting an error message. Surely this defeats teh wh...

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  • 6 replies
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Verify bank account

Has EBAY or anyone else managed to explain how to overcome the Cant verify your bank issue and why EBAY agent is not responding at all despite the waiting time showing as 2 minutes I have sold two items but cant get paid out

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  • 273 Views
  • 2 replies
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RETURNS MADE BUT NO REFUND

Hie Community,I returned and item and tracker shows it was delivered but ebay step in is not working for me; it tells me the item is on its way . time is expiring . the Seller is not responding neither. What can I do?

Item not delivered and eBay closed my case. Evri delivered to a different address but refuse to help

So I purchased an item and it was delivered to the wrong address. I have raised an issue with eBay and they have closed the case as the tracking info says it was delivered. The address on the tracking info is for a house about a kilometer away and I ...

Fake items

Is it just me or has EBay turned into a haven full of counterfeits, I’ve purchased a Dewalt Grinder which is Fake and very dangerous ! And now I’ve purchased Apple earphone from three different suppliers that advertise them as “Original Apple “ but g...

Next day postage

Hi community Im loosing sales as buyers want next day postage- my listings have simple postage. Ive looked though all the guides and cant see how to give next day postage as an option Help!

new account and private seller

I am private seller on ebay. ebay deduct 2.94 on each order for postage label but i do not used postage label and dispached order independently. now how i get refund and disable auto postage label.

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