Member To Member Support

Ebay has lost the plot bleep is TrackingAce?!

So i bought an item on ebay, on the 12th of Dec.The seller did not message or update any dispatching UNTIL i messaged on the 16th asking about the status.Suddenly and miraculously it was dispatched with a "courier" i never heard of. Tracking ace was ...

Receiving lots of packages for someone else

Keep getting parcels with my address on and someone else's name. Same name every time. Sent several back. 3 more now arrived. Complete pain to keep going to the post office with them. How do I stop this nonsense?

£50 coupon expiry

Hi there, I’m waiting to get that £50 coupon but I just wanted to know how long till it expires? If anyone could let me know! Thank you

My account is blocked.

Пожалуйста, сообщите мне, когда мой аккаунт будет разблокирован. Я уже трижды предоставил документы для проверки по запросу операторов. Документы были предоставлены 11, 16 и 17 декабря. Мне обещали разблокировать аккаунт 17 декабря, но он до сих пор ...

EBay contact number

Is there any way of speaking to a human? Can’t resolve an issue through any other channels

Shipping availability

How do we update our warehouse availability for the holiday period, please? I need to update with their days off. Thanks in advance.

Leeward Islands 2/- SG111 with Is.lands flaw which is not listed

I have a 2/- Leeward Islands stamp SG111 MNH with the ISI.ANDS flaw which is not listed in the 2025 SG Catalogue. The photo will not upload but the flaw is exactly the same as on the 1/2d. Any ideas if this is listed in specialised catalogues?.

Item gone missing in post

I sold a item. The person went to collect it they were told it was damaged, then I got a message from eBay saying it's missing the person ended up with a refund. . The label was printed in the post office. Do I get compensation or do I loose out alto...

what is price for sending items 100cm long and 10kg weight and 46cm wide ?

simple delivery -what is price for sending items 100cm long and 10kg weight and 46cm wide ?cant see anything tellingme and so cant commit to sending these items until i know obviously in case its over 10 pounds uk

Restrictions

Hi all. We've just recieved a message that our account has been put on a 3 day restriction from listing and selling, due to counterfeit items. We are unaware of what we are actually doing wrong. We mark everthing as unbranded. We don't understand ful...

Seller is not shipping item

I made a purchase for a macbook pro m4 and the seller told ke he forgot to mention in description that he wont be able to ship it until 2 weeks as he is out of town. He asked me if i want to cancel but i heard money back guarantee lasts for 30 days s...

HMRC Threshold

I am just wondering if as a private seller you should stop selling if you near the thresholds. We are trying to downsize what we have.

Offer accepted but I'm putting my listings in holiday mode

Good morning I am going to put my listings on holiday mode later today but I accepted an offer on an item yesterday and the buyer hasn't paid yet. Does anyone know what will happen to the accepted offer? Will the buyer still be able to pay and will I...

Featured shop

I have just upgraded my ebay UK store to a featured shop. I have done this because I am interested in the features offering free exposure on the European ebay sites. Does my shop and my listings now just show up on the other sites or is there somethi...

Proof of age

I want to purchase a saw but do not have a credit card

Resolved! Listing Violation - Gas Mask

I recently listed an Avon FM12 Gas Mask as a Buy It Now. After 4 or 5 days it was taken down by ebay because they said it violated their Military Sales Policies. The initial email from ebay said they had been made aware of my apparent violation by a ...

Live selling

I am sick of getting messages and alerts about Live selling things about to start. I am NOT interested. How do I opt out of these irritating things, please????

Saved card on ebay

As a buyer and seller on ebay if you remove your saved card will this cause any issues. My concern is that if my account got hacked they can use my debit card stored. I always pay by PayPal. I do not like the fact that it defaults to the debit card. ...

Advice

Hi everyone, I need some advice.A seller agreed to give me a partial refund on an item, but it has been several days and the refund still hasn’t been issued. I replied politely and accepted the offer, but there has been no action from the seller sinc...

Cancellation

I was asked for a cancellation and I accepted the cancellation. The buyer has now been in touch and have changed their mind. Item has been relisted. Is there anything I can do?

Pestered by seller over accurate, negative feedback

I bought a water-sensor switch for my boat's bilge pump. It didn't switch as it was permanently "on". This compromised my pump so I immediately removed it and contacted the seller. After returning it (£16 postage), I eventually received a refund of t...

Find old invoice

A customer of mine has asked for an invoice for something they bought over three months ago as they lost the original I sent. I have been all over the site trying to find how to do this without success. I've tried to Google the problem and the answer...

The item not working

0445010031

Issues with final cost vs offer

Hi everyone. Made an offer to a private seller in the UK ehich was accepted (£30). I am also in the UK. The offer plus protection charge should be £31.90 but when I checkout its over £35. Messaged the seller and they dont know why but they sent me a ...

eBay balance fees

Some of my sold items have funds available but not in my eBay balance (one item’s funds were available from the end of last month , and a few from earlier this month .But my eBay balance is £0.00? I sold 3 items last month and the payouts were smooth...

Gifting season

Why am I getting messages saying ‘gifting season’ Instead of Christmas?

Worst November in Years ???

I'm sure its not just me but so far this November has been the worst for sales since I started. Its not just ebay its other platforms as well , so am I just trying to selling stuff nobody wants or is it something else. Pricing is competitive and imag...

Fraud money on eBay

I sold an item on eBay, the money showed as paid but disappeared, I can't withdraw it from eBay

Vintage watches

Hi, I can't find a way to contact ebay directly. However, then looking to buy a wristwatch (Vintage or otherwise) why can't there be a 'Spares or Repair ' section in the filters? Many want a working watch and almost buy after reading that it runs but...

items sold

buyer has bought an item and paid Item was listed as collection only but have not had anything from the buyer even after several messages from me to them still have the item after 7 month with no contact

customer support keep leaving the chat

hello, i bought an item and i didnt get it i opened a case and then i decided that i want to wait i waited for a long time then i want to open a case again it was not possible. i contacted ebay support and each time they left the chat after checking ...

Sent parcel with wrong company

The buyer has received the parcel but I haven’t nor been payedi was ment to use Evri but I didn’t know and used Royal Mail

Help Finding Ways to Sell two dozen Xmas Stockings

I need to sell 2 dozen handmade vintage Xmas stockings as I can no longer store them. I am considering Auction as I have trouble listing so many, even with AI. They are well made and are in various sizes. Also, they are one-of-a-kind. I am in good st...

Can I change payment method after buyer has won thecauction

I sold large item but said to pay cash on collection . This is first time I have sold an expensive item £200 and realise I should have accepted payment via eBay. it is 5 days since fhe auction closed and the buyer still hasn’t contacted me to arrange...

postage

i posted 2 orders through my own courier but forgot about the no other courier update i got tracking number but cant do anything with it. what can i do guys?

Policy Violation - Open for 5 Days and no response?

I'm hoping someone can help. I've had a policy violation open for 5 days. I cannot do anything to the listing because all the boxes, i.e appeal, edit and delete, are all greyed out.The listing apparently had an external link, which I removed and then...

Just wanting advice

Hi,anyone?. Just after a bit of advice please. The last couple of months Ebay has warned me about seller performance being below what they expect due to listing cancellations.when I list an item it's a 7 day auction. After 7 days ebay keep relisting ...

Show number of INR a ebay user has had in the last 12 months.

INR is a pain in the backside for anyone selling low value items, where sending the item as a Tracked delivery service is too expensive, in a saturated market where Free delivery is the norm, eBay users should be able to see how many INR have been fi...

Losing on a bid, then the item being put up for sale again.

I recently lost out on bidding for an item by a small amount and the item was listed as sold. However a few days later the item reappeared for sale, by the same seller, with a much higher starting price that the one it was supposed to be sold for, is...

Buying

I go to buy something on the eBay app , never normally had a problem but now it comes up in red at the top saying my payment couldn't be made and to select a different pay method , how do I resolve this ?

Notification of product safety concerns via eBay

I received on 21/11/2025 a notification from eBay about a product recall or the product posed a safety hazard. The recommendation by eBay is to stop using the product. eBay list the item as:- "This item has been reported by UK Trading Standards for n...

contact potential buyer

i need to give potential buyer to arrange a viewing of item for sale - but ebay wont let me send details

Buyer claiming item gone missing

Hi, im new to selling on ebay. Ive sold my old phone, and sent the phone using the QR code. It was Royal mail standard tracked 48, which im assuming was the delivery method chosen by the buyer? Anyway, I sent the phone on the day he bought it using t...

How would I get a message to another ebay user whose username I know?

I see one of my grandfather's long-lost W.W.1 medals was sold on ebay on 25 May 2025. I now know the purchaser's user name but don't know how to get a message to them either to offer them more information on it or ask if they'd be prepared to sell it...

Resolved! Item gas been refunded what to do with it

Hello all I purchased a treadmill which wasn't as described, short story ebay had to get involved and I've been refunded, seller can still collect the treadmill but hasn't contacted me yet.Don't think I should be chasing them anymore as the case is c...

Resolved! Should I sell item sealed or should I open to check contents before selling?

Hi, I am more of a buyer than seller so I was hoping for a bit of advice. I have a brand new Nintendo Switch 2 + Mario Kart World which is boxed and sealed (competition win). I have no interest in it so plan to sell via eBay. Would it better/safer to...

Resolved! Model rocket

As anybody brought a model saturn v rocket and would you recommend them

apple vision pro

hil i bidded on this item and won it for £1860 Order date:12 Nov, 2025Order total:£1,860.26 but seller did not respond to my emails but today recived mail stating that i did not pay ive checked my bank and have statments saying i have paid but i look...

Barbie Dream Camper, Pink 7

Hi all, I’m after some assistance please, my partner bought a Barbie Dream Camper, Pink 7 on 16 November, ‘apparently’ it was dispatched by on 18 November. The seller did not provide a tracking number and of course it hasn’t arrived. My partners been...

Purchase of Kitchen knifes

I purchased a set of knifes I knew this might cause a problem as I had the same thing when I purchaseda battery operated hedge trimmer so I was prepared! I had a credit card listed as a payment method so I was going to pay with this. But I was asked ...

Resolved! Sold an item for £20 + postage is there a label somewhere with buyers address?

I have just sold an item for £20 plus Postage £5.64.I haven't used ebay for selling anything since they updated their postage options. It won't let me send an invoice (as requested by my buyer). What am I doing wrong?I can't find my buyers address. I...

£1.00 taken after buying an item

Hi, I bought an item on ebay. The payment showed in my bank and on paypal. Then another payment of £1.00 came up at the same time in my bank, not showing on paypal.Then I went back to ebay, to link my card/bank and another payment of £1.00 was in my ...

Paying for items

How come recently evey time i buy stuff from ebay i see im been charged more than I bought it for i bought something for £ 55 then when I check my bank it says it taking £57 this is not the first time they took a lot of money from me in past few mont...

selling restrictions

I have been given selling restrictions, for late posting, and cancelling sales, due to unforseen circumstances, I understand I should be able to list up to 15 items, I have 10 listings currently, but it won't allow me to list any more, I can't seem t...

Ebay removed my listing

Ebay removed my listing because they said i am violating their policy rules by listing a fake or counterfeit item. But they should know i bought this item from ebay, and am reselling it back on my listing,as the boy i had bought it for as a xmas gift...

Cancelling an item with bids

Hi All, Ive been made aware an item I'm selling is counterfeit. I purchased off ebay. Ive tried to cancel the item but the only option it gives me is end item and sell to highest bidder How do I cancel. As now set up a retirn for the original purchas...

Mark item as dispatched

How do I mark item as dispatched , it’s not available in the menus

can I create a report of all my listings on a particular date

for tax purposes I need a report of all my listings on 1/4/2025........ any ideas?

Advice on item already listed by me

I am a very old ebay user. I had long time away lost my 100% buyer and seller account. I had very hard life issue i am back. Listed a new phone. But i cant revise its model. I need any ideas of how to go on. Please? I posted a phone. I was told it wa...

Knives and bladed items policy

I am trying to sell a coal shovel of which there are several similar ones already for sale on ebay.Every time I list it it gets taken down as the ebay Ai bots think it is a bladed weapon.Anyone got any suggestions how I can get round the issue?

WARNING - to all sellers that include LED tea lights or button batteries

I am angry with e-bay for their stupidity so I will keep this brief. I have had an item removed from my seller listing because it contains an LED tea light that is powered by a button battery. This was based on a "product recall" from Australia, I am...

Block a seller?

Is it possible to stop seeing/block the listings of a seller that is flooding a search?

Buyer has reached out but order has not been posted

Buyer has reached out but item has not been posted yet

Ebay going down hill how do you get in touch with them as the automated assistant is hopeless

How do you email or get a chat with ebay its no use them ringing as they never do and getting so hacked off with the run around

Fire Risk

Received an email that explains an electrical item I purchased has been re called. The item actually catches fire. I’ve tried to contact the seller who it appears is no longer on eBay I also can’t find the purchase in my purchases list under the sell...

Resolved! Seller using my mobile phone number in listing!

Hi, a seller on Ebay has again started listing my mobile phone number on their listings. This happened a while back and after a few messages they finally corrected the number (it's one digit out). I have messaged them again as started to get more pho...

Selling

I am trying to sell some of my belongings but unfortunately every single time I get to the end it always comes up that their is a problem and to try again later! It's done this for months now and I don't know why... Can anyone help ? Their is no way ...

I seem to have locked myself out of my seller account but am still receiving emails from it.

I can't access my eBay seller account as I forgot my password then signed in with Google as couldn't seem to rest the password. Now I'm getting emails to say I'm selling things but can't access my old account to print labels or access my funds

a gift from Derek Clark? what is this?

I received an item I had ordered from Ebay which arrived fine. Inside the package was a packing slip from Amazon which said 'A gift from Derek Clark. Enjoy your gift from Derek Clark.'There was no other information and no gift so I'm confused!Any ide...

Shopping basket race

So weird. I had placed multiple items from one seller in my ebay shopping basket. As I went to complete purchase, one of the items was no longer available so I removed it from the invoice, then browsed again through the sellers’ (thousands of!) other...

Below standard

I'm pretty new to eBay started selling back in March. I cancelled/ended auctions early some wernt gaining any momentum and I changed my mind on auctions on a couple of items and changed to buy now. Problem is when I cancelled I selected cancelled due...

Some one else's parcel

I ordered an ink cartridge for a printer. It has turned up. I also received at the same time--a parcel meant for some one else. It had my details on one label--and someone elses on another. E-bay do not see to have a mechanism for reporting this.

DHL failing to collect parcel been 6 days now

DHL failing to collect parcel been 6 days now. Any advice

Not had item back

I sold a £10 jacked,the person said he hasn't received it,i have Royal Mail tracking saying returned twice and then received,I have not had the coat back,ebay issued a refund although I sent them the tracking number.I even sent ebay a message before ...

Making Offers

Could someone tell me how I can make offers to my watchers please?

Cannot contact seller

Since having an item delivered I found it does not work. I have tried many times to contact the seller but find I can not type in the message box which appears on the screen. The message box contains warnings about only contacting via ebay.Any help p...

Multiple returns

If I have bought 2 items and arranged return for 1. How do I then arrange return for the second item? Do I need to cancel the original return and then start a new return? Or will this prevent me from making a return at all? Thank you in advance ☺️

Drop in sales. page views down 30% Sales conversion rate up .6% What can I do?

Hi All.Having severe issues with my sales, doing all the usual stuff, listing regularly, at least 5 most days. Sending and accepting offers. I am a top rated seller.Presently have another 25% off sale going on.Where have all the customers gone? anyon...

can’t copy and past!

Hi not sure if it’s my iphone but I can’t copy and paste items I wish to look for! Any ideas?

There are product safety concerns with the item you purchased

Had an email with the above about a recall and it says to contact the seller.When I go into purchase history the item shows but no option to contact the seller and when you click on it it says the item is no longer available. Where do I stand with th...

Buyer says unable to pay - technical issue or ?

My buyer says that they don't have an option to pay (Global Shipping) presented to them after me accepting an offer. Ebay support told me to use Global Shipping to send to Germany, checked that it is supported. I am assuming the buyer is genuine, for...

Item I listed several days ago not visible in any search online. Chatbot"help" is useless

Hello folksI listed a pair of winter boots several days ago and despite being good value and an item of iterest no one has looked at them, I checked and did a search online for them and they did not appear despite lots of searches. The silly AI ridic...

so-called restricted things on sale

so i am from a community that is hunted by the majority down south, Tamil hunted by the Sinhalese, for political and other reasons. I sell something that is a representation of the homeland of our people and i have not had much success, it don't matt...

Signed Football Shirt Aunthenticity

I have just purchased a signed football shirt listed as “signed football shirt with proof. The shirt came without proof & when requested the seller sent a photo of the footballer signing a sheet of numbers which were apparently to later be added to t...

Car mats

I bought some car mats for £108 For my nissan vehicle less than 3 months later the drivers side is torn and ripped but tells me it's friction I have had a lot cheaper mats last longer

Wrong information in ad, item has a bid but now dorsn't want

I put the wrong size by mistake in the ad, item has a bid but now the buyer, quite rightly, doesn't want it.Is there any way round this ?

HMRC Reporting in 2026

Is it correct that in 2026 Ebay will be reporting only the previous calendar year's activity (2025) to HMRC if selling limits were exceeded?

jacques croquet set diamond jubilee never used in box

Clearing out an attic found large sealed cardboard box containing a Jaques croquet set still in it's packing stamped jubilee set - I wondered what it might be worth as I cannot find a similar item. Can anyone help please?

Buyer received lost item

I recently started a conversation which was answered to my complete satisfaction. That was referring me selling domething that got lost, and ebay trying to charge me. Anyhow. The lost item suddenly got delivered. However, the buyer received a full re...

Missing return address

I am trying to return an item that arrived late and is now no longer required. The package is unopened and the return address on the return I have initiated is a load of mixed up letters. I have message the seller and they just keep offering me % ref...

explain about fixed price listings please uudate

Hello can someone please explain to me about the buy now listings update what it means, I have read the notification from ebay but still cannot work it out, Thanks Wendy

Not the EBAY it used to be. Time to Leave

Having a Below Standard attached to my account for issues that were either out of my control or one being Ebay duplicating an item is the last straw. Why would anyone reviewing an account not read the feedback relating to the circumstances and come t...

Item oversold in error - what should I do?

Hy there, I seem to have sold to three buyers at the same time - What should I do? I got a message from a buyer that my add said that there was zero stock in an item. While I went back into my advert the eBay seems to have accepted bids (and payments...

Cancellation request refused

My cancellation request has been refused. I consider the items come from theft. The seller refused cancellation. I think it is time to close account.

Purchased a item which was falsely advertised

I recently purchased an item which was listed for my Vehicle and also stated the part number.I purchased and received the item and found upon receiving the item is is the wrong part and not the one listed. I had contact the owner to say it was not th...

Resolved! No views

I've have recently listed a Barbour jacket for sale, but have not received any views. I have sold one or two jackets in the past (that were listed for more than the current one), and have always received views. I think the pictures and wording are re...

Item returned but no refund received

Returned an item I purchased as no longer required. I purchased the item as a 'guest' and did not use my account. Item was returned to the seller and was delivered (as item was tracked) 8 days ago (6 business days). Contacted seller directly with all...

Resolved! refund a refund

hello.. i bought an item and seller posted ,my tracking stated we have item at the evri locker ready to collect,2 weeks later tracking stil said at the evri locker, i opened a case item not recieved then seller message me and asked if wanted refund i...

Received item that I did not order

Please can you advise how to return an item that I did not order. I received some sort of led light strips that I did not order.

Massive fall in views and sales?

Has anyone else had a massive fall in sales and in particular views? I was doing really well for months and all of a sudden there has been a massive slump in my listings. I always have a very varied inventory so it’s not just a particular category, e...

Saved search emails

Is anyone else able to change the timing of their saved search notification emails?My emails come through in the afternoon all bunched together. By the time the email comes through, items have gone. I am missing items as these emails should be sent a...

Resolved! Buyer mistakes size, am i liable

My buyer has contacted me to say the boots arrived in good condition but do not fit. She says a size 42 should be a UK 9. It isn’t correct, a 42 is a size 7.5. I think this is buyers fault. Where do i stand here. I tried automated help but got nowher...

Resolved! We don’t allow counterfeit items, replicas, or unauthorised copies.

Hello, my listing for Nike Air Max 95 OG shoes was removed because they were supposed to be replicas or unauthorized copies. I've already sold two identical units, and they were authorized at the center, and there was no problem. I'd like to know why...

In the sales process, order processing is a very important step such

How to check new orders and confirm secure payment.How to properly package products to avoid damage during shipping.Experience in choosing a reputable shipping service, printing shipping labels and updating tracking codes.Tips for handling situations...

Find the seller?!

Please can someone help me find who sent this parcel as neither Evri nor EBay can. Basically a parcel I didn’t order and want to locate the sender . Does the reference here mean anything. it’s a Kiss album called Destroyer and I found it deeply unset...

listing removed while it was bcz genuine militrary level product

Ebay just removed my listing even it was a militrary level genuine product and i was just shared safety data sheet with ebay team . i want to relist it due to good sales. so how can i resolve it. ?

Resolved! tesco points for evri label how to link

Hi there, I'm an ebay seller and since evri is official courier now on here trying to figure out how to get tesco points for those evri prepaid labels. Tesco cx service couldn't help. Ebay human agent couldn't help. Not chuffed about evri being only ...

Resolved! Fake band shirt sellers Vs Real vintage

I can't believe the audacity of ebay sometimes. I listed two items, both old vintage tour shirts and they've both bounced back saying they've been hidden from sale due to counterfeit policy infringement. I can't even imagine why!? The pics show every...

my user I.D. where to find it

Hi , Nectar have not been recording my visits and have asked me to provide my Ebay user i.d./ number . Is it just my user name or is there another referance number i need to find. Thanks

Redunded then resold

So I bid on an item and won it, couple days passed, hadnt received it, checked my order and it was cancelled as item was damaged, now shes re-listed it! Kinda annoyed as id won this item, I guess shes trying to get more money for it, how are they all...

Over pricing

Why are sellers allowed to over price items 2x the amount they are selling for in the shops? I just found something that is out of stock and looked for it on here and it’s over 2x the amount surely that wrong

Shipping/logistics and storage (fulfilment) for items to the UK

Hey, I'm looking for a UK based storage and shipping solution for a new business that makes specialist musical instrument parts. The plan is to ship items to the UK from China ready to purchase and avoid the inconvenience of customs and waiting for s...

finding an old friend thats on e-bay if i have their username

how can i contact another ebay member if we have not had any dealings at all ?

Service

Why is ebay so bad these day's.

'Simple delivery' forced to use DHL for large package fiasco

I've only sold two things this year on eBay and both I've had to cancel now due to simple delivery.The first time no drop-off point would accept a large parcel and I had to drive around looking for a place that would accept it, even through eBay gave...

Advice on a Listing

Hi.Just listed a item of jewellery with non u.k hallmarks.I have stated thus in my description.Can someone advise me,maybe take a look at my listing to see if it would pass the Authenticity process.Thank you.

Account restricted

My account has been restricted for some reason it says check my messages for next steps but i do not have anything in messages. Any help or advice would be appriciated, im mostly a buyer rather than seller.

Refund declined

I was offered a refund by an eBay customer service agent three days ago. She told me it would take seven days to process. I asked her if I would definitely receive the refund or if the decision could be changed. Her reply was, You will be refunded de...

"Some of your postage labels have cost adjustments"

I know I'm not the only one, but Evri are adjusting the weight of my parcels that I know are 100% under 1kg because I've sent out hundreds of them. Why are they doing this? They have added £3.18 extra charge onto my parcels claiming that they're abov...

Parcel never delivered to my address

Has anyone ever experienced a situation where the parcel was delivered to the wrong address and a refund was never given by eBay. According to the courier company proof of delivery, the delivery was made to a wrong address in the same postal code are...

Negative feedback left incorrectly, ebay won't remove it

seller bought item i gave full refund as realised the description was wrong (and then they would have received an item not as described) They left negative feedback saying i gave no reason for refund. I sent them a screen shot of the message i sent...

Resolved! New seller please help!

Hi I listed some items yesterday but they aren't showing up on searches. Am I doing something wrong or is there a delay?

Buyer did not pay

Buyer won my auction for car, they made no contact and didn’t pay. I waited the 4 days before cancelling the sale, however on checking the buyers feedback he has not been given a non payment strike, also is not allowing me to leave negative feedback ...

Resolved! eBay will not listen

My buyer and myself are at our wits end trying to get eBay to grasp our situation.My buyer collected the item. He did not have a buyers code. He paid eBay but they will not pay me. eBay says he has requested a refund but he has not. eBay want me to p...

Resolved! Dispatch Notification

Why does Ebay assume that items are dispatched the instant I print a label? Being old and decrepit, but still having a life that does not revolve entirely around Ebay diktat, my sales are posted next day at the earliest and often two or three days la...

Ebay ring back 2

So after asking how to get the ring back service and being told it was a Waste of time as Ebay won't refund me , So I went onto the net a found the link , I got Ebay to ring me and they have actually refunded me . Some of you shouldn't be giving advi...

Selling

Buyer will not commit to picking up items purchased. Keeps fobbing me off. Is this a scam and should i cancel the order

FRAUD THEFT AND DECEPTION

R eBay involved in this fraud 15 deception scam because it seems like they are cause I have six customers that this one seller has done the same thing to time and time again yeah eBay I’ll just facilitate the fraud theft and deception. Maybe somebody...

Buyer changed mind after nearly 1 month

I sold an item at the beginning of October. Buyer paid via eBay straight away. They messaged to say they would collect 30th October, 3-4pm. (I would have to leave work early for this but agreed as they'd paid so promptly). They messaged this week cha...

Temporarily restricted

Hello eBay, I wanted to ask why you have temporarily restricted my account while my account is verified with Payoneer.

Account suspended?

I have recently received 2 emails and 2 messages to say that my account has been suspended (permanently). However, no action seems to have been taken and I can use eBay fine. I’m not sure if this is a legitimate concern or an error in the system as I...

Adding a reserve price

Hi, I have not used Ebay to sell an item before but have stated a 'buy it now' price and enabled an auction to take place. I thought that the 'buy it now' price was the same as a reserve figure. Does anyone know if I can edit the existing listing to ...

Resolved! A fellow ebay member has contacted me and has now become obusicve

A member reached out to me about an error in one of my listing, which i thanked them for and removed the listing, then a following message containing statements not factual. Then another message about another error in..one of my Listings technical ,w...

Buyer cancelled order as 'wrong payment information '

New seller here.... I sold a lense, buyer cancelled order after 4 days listing reason, 'wrong payment information '. I then cancelled order and RELISTED the item, but, what does it mean, wrong payment info? He came up with couple of excuses before he...

Retyrn

I purchased an item that is not as described and does not work. I have requested a return which has been accepted, however I now need to post to china at my cost. However the item was posted from the UK, that is a massive cost I have to pay, when the...

Chat delete

Hi .why can't delete chat messages you can only delete all messages. Thanks

Ebay now have changed my account name! ?

I have sold a few items over the last 3 years on Ebay and bought one. Now I wanted to sell another small item - but I have a different account name suddenly! This means I have no credibility, and I am very suspicious of giving out my bank details AGA...

App no longer compatible UK

Hi all, I am a UK user of eBay since 2007, and this is the first time I'm having a problem with the application becoming incompatible. I don't receive any notifications. I am using Android One UI version 8.0, and my mobile phone is a Samsung S23+. Ho...

Buyer has not taken delivery

I sold an item internationally for a fairly large amount roughly six months ago now. It took some time to get through the customs of the destination country, but eventually got through, and the buyer then didn’t take delivery of it (I have tracking p...

Account restriction - due to falling below the limit of cases opened with eBay having to resolve

Hi, how do I remove the restriction from my account. I am unable to liste anythign, make any chnages to live listing and its fustrating as the only thing I can see if that my seller performance is below "standard" based on the fact that I had 3 cases...

Resolved! Buyer unhappy

Sold second hand double heated seat and driver seat for for transit gave pictures said they needed cleaning ,he said hes found a tiny burn hole which I honestly did not see it must be so small but fare enough,while he was here we told him that there ...

Cars

Hi guys need help looking to bid on a couple of cars it won’t let me for some reason its keeps showing up this any information on how to change this.thanks

Item not arrived. cannot appeal. What to do next?

I sold an item. Posted with Evri. Reached delivery depot and sat there a week. Buyer started a claim. Item suddenly shown as delivered a week earlier. Case closed. Item still not arrived. Ebay won't let me do anything. They say case is closed and can...

Extremely high-priced coin listings

I noted a seller listing 4 coins at quite ludicrous prices, £10,000+ for scrap grade half crowns.I made a polite enquiry but received no reply.It has been suggested to me that shenanigans are afoot, money laundering and other such snide activity. I f...

New and sealed jigsaw

I have sold a new and sealed jigsaw. I've received a message today to say that it's clearly not new and has been rewrapped and there are 7 pieces missing. I had photographed the factory seal in the listing.

Wrong Country

Why is my account coming up with dollars and USA. I’m in England and never had this problem before

Multiple Business Accounts

Hi, I would like to know how many business accounts can a seller have please? And what information needs to be changed for each account? For them to be accepted on eBay, with no problems.Some online articles say it's okay to have multiple business ac...

Buyers not responding

Since ebay have changed their transaction process it just seems to favour buyers (not including the free listing of items and the buyers protection fee). I have had multiple issues with buyers winning auctions and then just not responding at all, so ...

Issue with member harassment and threatening behaviour

Hi I hope someone can help me . I had an item for sale which a member asked if I would post to Canada which I was happy to do so if they paid postage. By the time I had a reply someone had bid in my item so couldn't change settings to international t...

STOPPED FROM SELLING ITEMS

STOPED FROM SELLING NAVY STICKERS/DECALS WHEN OTHER ARE SELLING ?????

help please i order a canvas photo i paid took money then nothing happened

Mixed up parcels

Hi, I have mixed two orders up and the buyers have received the other person’s order however one buyer claims to have disposed of the item they received ( it was brand new and in its packaging) where do I go from here?

Unable to send messages

I am trying to send a message to a buyer about a refund due to him but system seems not to be working.

Resolved! Unsafe product purchased

Ive been advised by ebay that a headtorch I purchased is unsafe and to contact the seller to reach a resolution, however the item doesnt appear in my purchase history oddly. How can I proceed

NI Number sharing at ebay request

Hi, I have sold 30 items, Ebay asked for my NI number and indicated it was a requirement to continue selling.I was concerned about sharing my NI Number as I understand it is meant to be kept safe and not handed out.I emailed eBay with my concerns and...

Evri not collecting from locker

I sent two packages by an Evri locker . After now 14 days it is still showing in locker . I have tried the automated system. Still no replies email or phone. Also the locker is no longer showing on their website. Packlink has raised a dispute. But if...

My help and contact page was freez

Halo evryone please help me if know this i go on help and contact then there was i contact an agent and atomatic asistent give me option call us or chat with agent i not chose any one and close my laptop then i see my help and contact page and the pa...

Kuba

Dzień dobry, Moje pytanie brzmi:Moim hobby jest testowanie głośników i amplitunerów. Czasami kupuję używane, a potem sprzedaję je za tę samą cenę lub taniej. Czy w tej sytuacji muszę płacić podatek? Ile mogę sprzedać na eBayu i za jaką kwotę?

Error

Hello,is it possible to delete a forum reply made in error?

Resolved! Buyer wants to return an item

The buyer wants to return an item 5 days after receiving it, it was sold with numerous clear pictures at a low price they have now put photos of the table on the return saying it is not the same table it clearly is. When I go to challenge the return ...

I have posted items but haven't been given the option of mark as dispatched so I am constantly told

I haven't been able to Mark as dispatched items that I have posted. I keep getting told to post items that have already been posted.

Appeal

I submitted a refund request toward the seller who promised to send the shipping company and take the items back on his responsibility. I have the right as per ebay policy to ask for refund for items which are not as described or damage and having us...

tracking

hi hi ive sold something on ebay and the buyer has received it is and the tracking hasnt updated/working is there a way i can let ebay know its delivered so i can get money released ? i dont have any other tracking number to put in to show its delive...

Custom/Stupid Delivery

After all the rantings and railings of the past few months I thought Ebay and I had reached the point where I need not find an alternative outlet. All my items qualify for Custom Delivery so in the last few weeks the selling process has been quite sm...

Resolved! Returning item with damage not declared in listing - seller wants me to return without tracking.

I bought a thin, woollen vintage patch, around £12, that one would have sewn onto a jacket or blanket.I didn't see stitch marks on it, so thought it was unused., but old.However, when it arrived, I was dismayed to see thick old white glue and other r...

Resolved! Im upset

Hi please bear with me im a bit upset orderd some items took ages thing missing from both boxes so tried chat for some help but it says if hard of hearing or visully impaired you have to use a specal email soni askd why no one wouid anser so I kept t...

Resolved! Buyer not collecting -

I sold an item on the 9th September for collection. Had to message the buyer repeatedly requesting their collection plan. Zero reply for 3 days. I kept chasing, they suddenly made the payment (low value £4 item). I repeated questions about their plan...

Resolved! Receiving an item that was not as described.

I won 2 items from a seller in 2 separate auctions at a low price which were sent combined post.The seller obviously disapproved of price paid and sent a similar item not sealed in damaged second hand substandard and not original packaging all of whi...

Threats and offensive language appeal

A seller didn't like my negative feedback. I feel it was very much warranted. I don't often or easily leave negative feedback. There was no threats. No offensive language. No racial slurrs etc. They just didn't like it and thus reported me to eBay. I...

Authenticators

Hi there, I’ve already had something go missing once it arrived at the authenticators and never leave and I fear it’s happening again. How do you contact someone to chase it up at the authenticators ?regards

Quitting eBay selling: After 23 years selling on eBay I have called it a day.

I have been selling on ebay for just over 23 years, never made a ton of money but enjoyed shipping items to people worldwide, the main reason I have quit is because of the intrusive snooping of HMRC. I am not happy that eBay and other sites are compe...

Who takes Chinese company sf legistics

Hi, can anyone help. I’ve been to all the normal places and no one will take labels from SF Logistics, the seller says they are legit. I’m trying to return an item, can anyone help, don’t know how to ask EBay itself , Thankyou

Resolved! Terrible eBay advert with two males shouting over antisocial audio speakers in a small residency ?

Who does one complain to; is being shown on Youtube and Netflix, perhaps other channels, also secondary variant published on youtube.com/@eBayUKofficial; like 2x 1m tall 500w (?) cabinet speakers, 2x idiots, one also turning antisocial, both shouting...

Automatic relisting for 10-day auctions

Hi does anybody here know; Can I set my 10-day auction listings to automatically relist for seven days? Can I make this default and not have to do it individually? I ask because I set most of my listings to start on a Thursday for 10 days therefore t...

app issues like never before

I am having CONSTANT issues using the ebay app. After reporting over and over with no response i came across this page so I'm looking for support from other users. is anybody experiencing anything like what I list below?I would really appreciate any ...

simple delivery...does it cover goods damaged in post

does simple delivery cover goods damaged in transit?

Hatching eggs

I was stopped from listing Poultry Hatching eggs early Spring 2025 as being against ebay 'live animal' policies. Why then are there still over 4,000 listings for hatching eggs as of October. When I queried this after I had my advert removed, I was to...

Resolved! cant reply to any topics

cant reply to any topics

No QR Code

My husband didn't Scan the collection Code when soem heavy stone planters were collected how do i mark as Collected please

Product Sourcing Methods

Hello, I hope you all are doing well. I am new to Ebay and want to join as a seller. Is there any recommendations/tips any wholeseller platform or group that I can reach out to start a successful business. Thanks

Anyone else had items delivered by Yodel that get left on the door step ?

Dispite assurance from Yodel in the past,my package was left on the door step again ! Delivery shows 3/10/25 at 5.09pm, left in my * safe place * ! didn't bother chapping the door or ring the door bell.Luckily I found my package this morning 4/10/25 ...

Retract Cancellation request

Hey everyone, I cancelled the wrong item and now can't find how to retract my cancellation request. Everytime I go to seller contact there is nowhere to retract and same with Ebay Please help

Best Offers

Hi,I received a "best offer" from a buyer for a pair of trainers that were listed at £175 and the offer was £150. I accepted the offer and printed the postage label but did not check my other messages in which the buyer was asking to cancel the order...

Glass makers mark?

Hi, can anyone identify the marks on the bottom of what I think is a black amethyst batwing or umbrella bowl. It looks like a cursive N and an L? Is the TM also transient material or trademark ? Thanks.

Authentication

I’ve bought and sold items via eBay that have been processed via their authenticator. However, I’ve recently bought an item which was sent to be authenticated but it’s been delivered to a collection point and not the Rapid AP1 warehouse. Has anyone e...

Collection

I sold 4 items to the same buyer he picked collection as he was local. However, 2 items went through ok but the other 2 charged him delivery. He has collected all 4 items from me now but ebay is still showing I need to post 2 items to him and I can't...

Restricted account

My account is restricted I can't list buy or sell or have any payouts ,my selling of Pokémon cards have picked up lately. EBay wants receipts of all of my single Pokémon cards, but they are gifted, my children's or second hand, and I have hundreds to...

Resolved! Items recieved my address wrong name scam?

I've recieved 2 items from a user that look defo scam items to obtain delivery confirmation perhaps against another poor buyer, I can't trace the sender profile on here and can find nowhere on here to report and help eBay sort the dodgy seller our ? ...

How do you get paid?

So iv sold a cars wiring harness it's too big for the pre paid postage so I'm having to send with dpd that's now costing me extra which is what it is but how will I get the original payment if I never post that pre paid parcel? Says I get paid after ...

Resolved! changing from private to business

Hi, i am changing from a successful private account to a business account. Presumably some of you will have done similar(recently), how did you find out how to adapt your account details, amend listings, carry over feedback etc? Is there any kind of ...

DHL

DHL are not collecting on the chosen day and collect on a day I cannot be there to hand over parcels. I now have to contact two more buyers to apologise for non collection. Do we have another courier service option?

New buyer profile with 0 feedback for high-value item

I know this question has been asked before, but I'm selling a camera bundle for £400+. Within 10 minutes of listing the item on eBay I had an offer (full amount) from a buyer with a profile just one day old and with zero feedback. I'm based in the UK...

XERO software and VAT on eBay sales

Do any fellow sellers use Xero? I’ve signed up for a trial as I’m now VAT registered so hoping it will make things easier. my issue is that on the reconciliation the amount Xero is using for my eBay earnings is what get transferred into my bank accou...

Sale confirm action email not in my on-line eBay messages account...

Hi there - I received a 'You made the sale' email from eBay last night. I checked the site, and it does appear that the sale is made. However, the site says payment will be made two days after the buys receives the item. Also, the email I recited fro...