Member To Member Support

Klarna payment

Hi I just have a quick question I want to pay for my next purchase using Klarna. I have paid with Klarna on other ebay purchases but for some reason at the checkout I am not being offered the option. Please can you kindly advise what I should do? Man...

Buying a a cash on collection item

We bought a 'cash on collection' item, picked it up and gave the seller the code that ebay provided us with. The seller has just been in touch saying that he hasn't been paid and when we checked our bank account, ebay hasn't taken the money out nor h...

Not received the amount that a item sold for

So I sold a item for £120 and the buyer came and collected did the collection code and few minutes later funds cleared but only received £112.37 what's the reason for this with the buyer protection item went to just over £125 anyone have a reason for...

Un-delivered items.

Please could you help me. Have I got any chance for claiming the refund for the undelivered items from the seller. Yes, it was more that 7 months now. I have sent a screenshot showing that the courier has not delivered the items at all? Please help. ...

How to get authenticity guarantee on my item

How do I get authenticity guarantee on my item

Negative feedback unfairly removed

I have had a bad experience with a lying eBay seller who tried to refund only half of my money when the faulty item was returned.I left appropriate feedback,no vulgarity,no lies, just honest comments with pictures to prove but eBay removed the feedba...

Posting to Portugal

I have sold an item to someone in Portugal but they say they cannot pay for the item as I don't deliver to Portugal.Global shipping programme says it ships to Portugal.What can I do?

Best offers

Why are best offers being decline even though the amount being offered is what I have set in my listing

Reporting an item has been dispatched.

Have just been to post office and posted 3 items to buyers but I can’t see how you can report they are now dispatched. It used to be easy by clicking on an arrow which offered the option.

Bought fake dvd off seller

Help how to get item refunded. Bought a fake dvd how do I get it refunded only just checked it now but bought it in January

Seller trying to bribe for feedback change

I recently bought an item (a mouse mat) which turned out to be slightly different to what was actually listed. The difference was an obvious yet minor one (the border was shown in the image as being black but in reality the image continues to the edg...

Problem buyer

I have had a buyer buy 3 items from me, say they were in worse condition than expected and demand a refund saying they would post them back to me but they haven't and I can see they have got them for sale on their own eBay account. I have tried to re...

Item location UK

This appears to be happening more and more that an item will be advertised as location UK 3 day delivery but you end up receiving it later than expected. Does this follow item not as described. To make things worse, my most recent purchase says it is...

Postage

Hi Iam unable to use the post office in my home town because it has shut down the next one is 4 miles away . I have been using Inpost Lockers that has worked very well . Now I can't buy an Inpost label on eBay. If I buy Inpost labels from their websi...

Can’t post a selling

when I try to post a selling, I keep get the message “ looks like something is missing, please fix it and try again - domestic postage cost”, but I already chose “ seller pay for it”. Anyone know how to fix this? Thank you!

payment prior to collection

I have just sold my motorcycle which was advertised as "cash on delivery"The buyer who is not local, has contacted me saying he cannot collect fora while due to work commitments, but is happy to pay for the bike. I don"t knowwhat is the safest option...

Multiple buys from 1 person

Hi can anyone help me with this dilemma. A customer wants to buy 2 or more items and combine postage , how do we do this now with the new system?

Knock Knock

Is there any buyer left on eBay ? Has eBay switched their power off or something.

Postage incorrect on live listings

I have found under the new system that on some of my listings they are showing higher postage costs than that which appears on my personal 'selling page', this makes no sense to me when the items already reflect the buyer protection extra fee on the ...

Sorting by Cheapest doesn't work properly on Mobile

There's seemingly no way to message eBay directly to give them a bug report, so I'll report it on here.When sorting by Cheapest on my Android mobile app, it doesn't fully sort by cheapest, it'll throw in a few more expensive ones for some reason. Som...

Postage options

Hi…. I am not getting the option to change from ‘simple delivery’ to ‘custom delivery’ …..does anyone know why…?oh, I have tried the ‘automated bot’…. got an answer about a totally different subject..!!

Postage - Possible buyer from US wants me to post item to a UK address.

Hi everyone I have a possible buyer who lives in the USA. I do not post items overseas. He would like me to send the item to a UK address. Should I ask him to change his US address to the UK address when he wins the item so the UK address shows on th...

Ebay Prepaid Postage label Problems

If I have this right. Ebay has a new Prepaid label system which they have made the default option when selling on Ebay. The process guesses the weight and size of the item and locks that in when listing. So far 2 out of 3 times that guess has been wr...

EBay balance

Why has my eBay balance dropped?

Cant put advert on

I am trying to put an advert on eBay for the first time and keep getting a message saying error It is for a vehicle wich I understand I have to pay for wich is OK but they are giving me the option can anyone guide me to the correct place please

Collection code not received argos

Hiya can anyone help please ! I’m pulling my hair out so frustrating I’ve not recovered the collection code for mattresss toppper so I can’t collect seller and eBay saying delivered t it don’t seem to understand I need the code to show Argos it’s bee...

Ebay Lost My Withdrawn Funds And Are Not Resolving Issue

In January this year I made my first sale (and now only sale as I have removed everything else from my seller page off the back of this issue). Everything was fine with shipping, receiving and the funds were in my ebay balance. I withdrew the funds o...

How to place some percentage sales on items?

How do I put some sales percentage on items?

Saying i can only list as new and not used

Hi ive noticed there are other sellers listing 'used' perfume but its not allowing me to list as ' used why is that?

Change tracking number

I have just sent an item of which required a qr code, which I’ve never done. I sent it off first class signed for like I normally would & sent the tracking number to the customer but I can’t put the proper tracking number in once I’ve posted the item...

Seller has posted to wrong buyer

My seller has posted my item to the wrong buyer (who also bought something else). The seller has informed ebay and the other party. They have sent a pre paid label so the other party can send my item to me but this person is being obstructive. Trying...

Offering free postage

Hello, just trying to navigate the new update, how do we now go about offering free postage to buyers or is this no longer something a seller can offer on new listings? Many thanks in advance.

Another frustration about being forced to upgrade to a business account

A few months ago, I started receiving the emails saying that I had to upgrade to a business account. I tried to find out specifically why. But no one at eBay Customer Service, after several calls and speaking to several different people could tell me...

Age restricted items...race to the bottom ?

shoes...stamp on a person...v dangerous..!clothing...used as a garotte...!anything heavy.... blunt instrument !? the person using the dodgy item is the problem..me...21 yrs on ebay, 100% rating...only use paypal, for data separation reasons...so why ...

Buyers letting me down.

I'm selling a vehicle and 3 times now it's been bought and I've not even heard from the buyer so I have to relist again for another £14.99. Buyers wasting my time has cost £45 so far. Surely Ebay should do something about this. It feels like I'm bein...

Lost parcel

On Monday 3 March 2025 I dispatched, via EVRi, eBay parcels nos 1--3. All three parcels were successfully delivered. On Tuesday 4 March I dispatched parcel no. 4. On 11 March I received a notification that this parcel had not been delivered. I checke...

No Fraud prevention measures

My payment keeps being declined. The bank has said 'your online shopping transaction declined because the company the buyer is trying to purchase goods from hasn't submitted it using the correct Fraud prevention measures'The seller says its because o...

Will Northern Ireland now be included in Global shipping after April?

Will Northern Ireland now be included in Global shipping after April? With the new customs forms to complete we may decide not to sell there, which is a shame as it's a huge biking community

Unable to Navigate To Buyers Address except via prepaid label generation...

Is it me, or have things changed?How do I navigate to their addresses? I have buyers at the same address for several items. EVEN if I wanted the label, since I'm combining, I don't want a prepaid label because of weight. And indeed, why should I be c...

Ebay sales

Hi We used to be offered Ebay sales in advance , ones that Ebay stood 33% of the sales discount and us as the seller stood the rest at 66% and a max discount of £75I have not been offered one of these sale offers since last year Do you still offer th...

How do I block certain items or sellers on ebay

I’m so tired of this… I like to collect music such as CDs or vinyl but there’s also some stuff from certain anime and manga stuff that i like to buy at times. Stupid stuff like keychains, books, dvds, blu rays, merchandise, etc. Just small stuff from...

Resolved! Rogue Listing (No items Policy Violation) Why Your not sorting it eBay?

Why is it every time a report is made to them that they refuse to look it up and permeantly block. Someone on item number 256794541044, is asking for a garage and is willing to buy for £5,000 via bank transfer... It isn't allowed and clearly shows it...

seller details to buyer who wishes to view furniture before accepting best offer price,hwcan i give

buyer who wishes to view furniture before accepting best offer price,how can i give

Product Recall

Also had email about an unsafe heavy duty telescopic ladder. Have contacted seller on several occasions, who doesn't respond! Today had on line chat with eBay agent whose final advice was to contact Citizens Advice about a refund. Why can't the selle...

Posting

hi there can you give the person £5 back and post some packaging? it’s still pending can you give it back to the person please as they’ve been a problem as I dropped it thank you

Nightmare buyer

I've had a proper nightmare experience with a recent buyer. He bought an item and upon receiving claimed it wasn't working - a total lie. Sends me a stream of abusive messages demanding a full refund. I decided to check his feedback, and lo and behol...

Sold charm bracelet

Sold a charm bracelet loads pictures safety chain intact no damage on posting well boxed bubble wrapped bagged delivered today looks like they broken chain and now trying to claim a full refund what can I do please any idea?

Can't find where to choose postage for item I want to sell.

Are we only allowed to buy postage through ebay? I usually choose tracked royal mail or parcel force but I can't see where to click now. I've never bought it through ebay because it seems rather complicated, like most things on here. Like trying to f...

My item arrived damaged to buyer , what do I do next

My item was sent via royal mail, well packaged but arrived damaged.I don't want the item returned1)Will I need the buyer to send the item back for a claim ?( I don't really want to pay for return postage)I've asked the buyer to send more photos. 2) I...

Changing a shop sub category into a full category

How do I change a sub-category in my shop to a full category please?

Selling pdf

Can I sell a pdf document on ebay? Does Ebay look inside the pdf if you can sell it?

BPF

I think ebay has shot their selves in the foot with these extra charges put on the buyers invoice , you should be asked if you wish to have a buyers protection fee not made to pay it ,then they add on now an extra charge .... I have been buying on eb...

Item showing as delivered, store says not there, EBay refusing to refund

I ordered an item to be delivered to a Morrisons store to be collected. Gave the details to the store staff including the code - store staff said they do not accept eBay deliveries. They looked for it but confirmed not there!Photo shows store system ...

VeRo policy has stated my listing violated the policy?

I have a corner TV stand that I am trying to sell, but after several weeks of it being listed, it suddenly got 'hidden' due to apparently violating the VeRO brand name and misuse policy.When I bought the stand some years ago from SCS, it was listed a...

Unable to set up collection only

I am simply unable to activate the collection only when selling as the toggle is greyed out

Resolved! Buyer wants to cancel as found it cheaper but only paid 99p

New to me as a seller, someone bought a child’s jacket for 99p and wants to cancel and the reason given is “found it cheaper elsewhere” What do I do? This is taking the mick. I thought once you buy on eBay you are committed to buy, or it is no longer...

Live Chat

Is anyone else having trouble contact ebay on live chat system?

Buyer falsely claimed that all the contents of the package were damaged

I recently sold some glassware and received a message to ask if the picture (which was showing the box I had posted) was 'the item', and then went on to say they requested a return, as it was the only option, but would mean sending broken glass back,...

Returned PC monitor

Have returned faulty monitor. Buyer has received.No refund.Buyer states as return opened on ebay that ebay should refund.

Invoicing the buyer after a sale

Have asked on here a couple times, about what is going on with eBay now them sending buyers the invoices immediately after a sale finishes thus blocking me combining postage if a buyer has bought multiple lots.Have tried few times getting through to ...

Resolved! Unable to mark items as posted

I pay postage for items which I sell. some are now coming up as requiring me to buy a tracked postage label. I do not wish to and have posted items with stamps. unable to mark as posted, as eBay system shows that I have to buy a label. any ideas? tha...

Editing a tracking

Hi I posted my item I sold in a local post office and cannot upload the tracking number. tracking number- 0214-110C-017F-BBE2 48 hours track Royal Mail

Change of payout account

I sold stuff on ebay.I wanted to withdraw the funds but need to change "payout account" first! Ebay says:"Delete present account first, THEN register new account" When I follow this advice, the system gives OPPOSITE advice:"Enter new bank account det...

Buyer says item not received

On 22.03.25 I received a message from eBay saying a buyer had not received an item which was sold on 7th March 2025 together with two other items. I checked within an hour of receiving that message - the item that was claimed was missing was one of t...

Technical Error 5533 when sending a buyer an offer

I'm trying to send an offer to a buyer by responding to a message received in the ebay message inbox but I'm getting a Technical Error 5533. I've tried different browsers on a Windows PC and tried on an iPad but the error still occurs. Any thoughts?

Posting to Italy

Please gentle people of Great Britain - do not use BRT postal service as it is real junk. Nothing gets through.UK Post Office love to send items via BRT. The items never arrive. Strange, but items through any other postal service to arrive and usuall...

Cant open request for items that havent arrived

Bought 2 items from seller on 4th March. They were due to arrive 7th March. Contacted seller 3 times, no reply.Tried to open ebay request but there's a blue banner at top of page saying seller has high number of sales and there is a backlog. I can't ...

opt out of Simple Delivery

I gave an honest review regarding an item

Hi, I have not used this section before, but I have not gotten any joy looking up eBay's help on this subject? I left feedback regarding an item that broke immediately. I was honest and mentioned that the seller did deal with me promptly and refunded...

postage?

I have my items set to buyer pays for postage, but some of my listings are showing up with 'you pay'? I'm confused. I don't have anything listed as free postage and I have triple checked my listings and they're all set to BUYER pays. What is happenin...

Seller cancelled order giving no reason hen relisted at a higher price

Seller cancelled order giving no reason then relisted at a higher price

Ebay item categories - the list presented bears no correlation to item title

Anyone experiencing a new problem with ebay's item categories? Just in the last couple of weeks when I'm searching for the appropriate ebay item category, often the resulting list of options bears absolutely no correlation to the title I've input.

EBay Developer Support?? Who are they?

I am having trouble placing a bid and keep getting a message saying there is a technical or process problem and to contact the EBay Developer Support. Who are they and how do you get in touch with them, I can’t get passed the automated chat assistant...

Unable to deliver to buyer

After Post Office made few delivery attempts to buyer’s address, no response. How do I contact EBay to return my parcel.

I received a health & safety recall message from eBay on the car Axle stands I bought

I bought these 3 ton Axle stands on the 8 Dec 2024 I know this out of the returns window but they are still in the box unused (Luckily). I have politely messaged the seller several times with no response. Incidentally the Axle stands are still being ...

EBAY BUSINESS of 20+ YEARS BUYING FROM PRIVATE SELLERS - NO MORE

Well I've just had an interesting conversation with an eBay customer service chap based in Ireland who judging from the tone of voice used has been told to robustly defend the Buyer Protection Fee (BPF), as in his job depends on it attitude, that eBa...

Selling a used baby car seat

The system will not allow me to change the condition section to used from new. Any ideas?

Parcel not received

Hi, I haven't received my parcel. Tracking shows the carrier attempted to collect from the supplier three times without success. I messaged the supplier but had no response. When I request a refund through ebay, giving relevant information and tickin...

I have no money at all.

Today I had two items to post. My bank account is in too poor a state to pay for postage in the unlikely event that something else might sell. You are keeping my money for at least two weeks. This should be illegal.

Ordered an item. . Received 16

I made a bid on an item for £16.50. Had bid of £17 accepted. Not a big issue so let it go. within mins order sent for SIXTEENA at a cost of £272! I contacted ebay. No reply. No sensible answer from Robot chat. How does one contact Ebay by phone pleas...

Keep sake keyring

Hello I am having trouble on how to send my husbands photo to Ebay can you please help me. Thank you so very much.

Automatic Offers Bulk Turn Off

Hey Is there a way of turning off automatic offers in bulk? Or do you have to do each listing individually?

Resolved! Chat with live chat agent

Can't we chat with eBay live chat agent.? I can't found it . Only automated chat agent is available . He can't solve my problems.

Used my own shipping label , now I can't update Tracking

I had to return a £450 Coffee machine because it was faulty. I couldn't get to a Parcelforce drop off , so I bought my own Parcelforce shipping label so they'd collect the item. The item has been delivered back to the seller who is completely ignorin...

buyers wrong post code will i be paid

the buyer put a full stop after his post code causing me unable to print out the postage leaflet so i sent them by royal mail but i cant amend the listing saying the items have been sent will I be paid ?

Wrong postage label printed

I’ve printed the wrong postage label for an item I have sold. I have printed a Royal Mail large letter postage label when I actually needed a small parcel label. The options did not state large letter or small parcel like they did in the past. So the...

account permission

i have a multi user account set up which someone has listed on for me for a long time but it has randomly stopped allowing him too, we have switched accounts via seller hub, checked my account is still set to his default but nothing is working, is th...

Labels or Lack Of

I have been trying to get returns labels from juicy but they tell me to contact you as issue the returns labels. I tried getting a label by the “more action” but all I got was oops something went wrong, which is no help to me. Please help

Why do I have a business account?

I have never had a business but when I am trying to list an item it wants my business information.I am not a business, never have been but can see that in my account details.What do I do about this?Liam

Seller "Bought by accident" - Cant refund him full amount advice

Hello, I’m looking for some advice. Late last night, an item I listed — worth around £405 — was sold. We received the standard confirmation email: “Great news — your item has sold,” and this morning we logged into the app and began preparing the post...

Where do I stand? Return request opened after 22 Days after sale

A buyer has opened a return request 22 days after the sale stating the item was ordered by mistake The item is as described and I only accept (without choice) returns for not as described, and items defective, broken etc The buyer is willing to pay f...

Click and Collect as a Canadian

I will be visiting London next week and was hoping to do “Click and Collect” to save on shipping to Canada. Is it possible with a Canadian address on my account to select “Click and Collect” for a local store?

Direct debit

Hi. So I recently returned to EBAY after a few years. I set up for payouts to my bank account as it dosent seem to have the PayPal option anymore. What is the random Direct Debit that has been set up? What's it for? I have recently sold an item and I...

New seller with a query about postage and unable to speak to a human

Good Evening All,I am new to eBay and having trouble right at the start. I have pressed the help/contact button where it says you can talk to the automated system or a customer service agent but the option to speak to a human never appears. Very frus...

Collection point

Hi, I was send a parcel with value of 599£ to the collection point. Parcel was been delivered on 13th of March I got photo with proof of delivered to the argos collection point. The buyer didn't received the collection point so I contacted with eBay ...

Sellers account closed before a refund was received.

Not sure where i stand with this one but i'm guessing i will be told, rules are rules, that said, any help/advice would be most appreciated. So, i purchased an item which arrived damaged, the seller didn't need me to send it back but did say they wou...

925 Silver stamp means nothing

I bought a silver ring from an Ebay business seller on the 10th January this year. It looked OK. It was S925 stamped and sold as a sterling silver ring.Yesterday, I noticed the ring was looking a little less than silvery, and after closer inspection,...

Fake goods received, reported to Ebay who removed it but have left me chasing for the refund myself

The Jelly Cat I ordered and recieved turned out to be fake, I reported it to Ebay, who promptly removed the item. I requested a refund, but the seller is only offering me £7 our of the £24 paid, and says I will only get this if I delete my negative p...

Postage help pls 🙏🙏

I’ve sold a high value item and listed with custom Postage at an amount that willcover the insurance for the shipping. The buyer has paid for that higher rate of postage. However, when I try to buy a postage label in the usual way via the eBay platfo...

Wrong label - weight too low

Hi, I've printed a label which is too light for the weight of the package. So I need a new label. I've got no option to void the label and e-bay says that the label can't be cancelled. it tells me to contact customer services but that goes to FAQs on...

Refund

If i bought an item from a seller, but paid off ebay, am i entitled to a refund?

Private seller limiations

HiCan anyone please tell me what the limitations on selling are now for a private seller?Am i right in saying that you can only sell a max of 20 items a year? up to an amount £1740Trying to find out what is right ,cant find anything on the eBay help ...

Resolved! Auction listing fee

I have been charged listing fees for three Auction listings this evening. Why are they not included in my monthly shop allowance? Anyone else experienced this error?

Return request problem

Recently, I ordered a lens, but unfortunately, it has a problem and doesn’t work properly. I sent the seller all the photos taken with the lens, and they accepted that it was defective. After that, I requested a return, but it has been three days now...

Buyer wants me to post the item, it was listed for collection

A buyer has purchased an item I had listed for collection. He wants me to post it to him and he will cover the cost separately. I have never sold before and dont know the logictics. ebay will pay me when I scan a code that was emailed to the buyer. T...

Buyer collected item

I sold an item but the buyer wanted to collect the item. I refunded the postage he had paid. I cannot find where to tell eBay it was collected, they are holding my money

Incorrect Ebay Balance

I've recently sold an item for £23.00. Of this £23.00, £1.57 is Buyer Protection Fee, and £2.57 is the Ad rate I selected. This leaves an overall earning of £18.86. In my Ebay Balance, I only have £12.94 in my account, and I've not used the £5.92 for...

postage

this new ebay way of postage is causing so many problems - I don't have access to printer so write my own labels and post via Royal Mail - at first you could change to switch to advanced options and enter your own but now there is no option - have be...

UK digital sales reporting

My question is : I am as a self-employment running my husband's account and my own account. All selling income from my husband's account I would report as my selling income when I do my tax return. How could I do about it? I am afraid if I update my ...

Posting a Bicycle -

How do you send a boxed bicycle, can the Post Office accept them or do they need to go to a depot? Any advice welcome - thanks

I’ve ordered a part and it was the wrong item sent it was a Citroen diesel gearbox and I can’t retur

I can’t return a part I ordered it was the wrong part the seller sent me doesn’t fit my car and now eBay won’t help me the, the seller declined the request to give me a postage label to return the label I need help returning this eBay won’t help me I...

Postage

Hi it has been a while since I have sold on Ebay so I am very rusty I have put an item on " buy it now" and have received an offer. I just wanted to make sure that the buyer pays for the postage, just a little worried if I accept the offer that I hav...

No purchase history

Bought an item on 6/2/25 it is not showing on my account history/purchase history, but I have all the , confirmation emails, order numbers etc, any advice. Thanks.

Posting labels

I have had a few issues now, where a seller cannot print a label as it says there is a problem with my Postcode but Its the correct Postcode. Its happened on a few occasions so not too sure how to sort this?!?

Recalled item

I had a email from Ebay saying a baby toy i bought in December had been recalled as it is unsafe and to destroy the idea. I obviously removed it from my baby straight away and put in the the bin. I paid £16.95 for the item I have messaged the seller ...

Account hacked and unauthorised purchase, Ebay won't do anything

Hi everyone,I just noticed today that £90 has been taken from my bank account for an Ebay item I didn't purchase.I checked and someone has logged into my account and purchased a £100 PlayStation gift card. The email notification went into the spam fo...

Warranty

Bought an electrical item 6 months ago and it has failed, have asked for repair/return from supplier, but they have failed to respond.Anyone have an idea how to sort this out (ebay you can comment if you want)?

Why cant i change invoice to give post reduction?

Steak knives

Hi I’m trying to buy steak knives and proof of age is asked for by a credit card details. I don’t possess a debit card is there a work around ? Please

"collection missed" - Yodel failed to drop at collection-point and seller is leaving the country

So, I bought a thing, and selected to Collect it from a nearby collection point.Tracking now says that Yodel failed to collect it, they are returning it to sender and I should contact the sender. This was just going to my local Argos so I could colle...

Part of my order didn’t arrive. I contacted eBay who fobbed me off with a returns firm. I don’t want

Part I& my order didn’t arrive. EBay fobbed me off with a returns form. I don’t want to return the whole item I just want the missing it. Now I can’t speak to anyone at eBay nor contact the seller. What can I do.

Resolved! No sellers - No buyers - No Ebay. We're all doomed.

Is Ebay really trying to kill off all the buyers with their Buyer Protection Fee?And is Ebay trying to starve out all the sellers by withholding money from sales for over two weeks?I need to pay the rent. Bad enough living in an unheated house in the...

Listing

Can someone please call me back.

NO EXCHANGE ITEM HAS ARRIVED

SELLER SENT WRONG ITEM I RETURNED THE ITEM THEY SAY THEY SENT RIGHT BUT IT HASNOT ARRIVED AFTER 2 WEEKS

Ebay won't let me report someone with an inappropriate Username...

How do I do this?I've tried the automated service and it just keeps throwing me round in circles.I ask to speak to a live agent and all I get is auto responses.It tells me to block the buyer. I do not want to block the buyer.I want to report the buye...

Resolved! Simple Delivery - The seller is not really protected, it seems.

I've had a sale of a GPU posted through the simple delivery service, as my understanding is that the seller is also protected if anything happens to the item. I did my part, shipped the item within a few hours and dropped it off at a parcel shop. Acc...

Selling a bladed item

I am trying to sell a bladed item, for collection only as item is too big and awkward shaped to post ...how do I do this with the age restriction

Searching for postage only listings but getting collection only results.

I was trying to do a search with a filter to only display items that can be posted to me. There is no filter to do this that I can find which is totally mind boggling to me. I assumed that I was overlooking some glaring option but no. After spending ...

Resolved! selling

How can i get permission to sell CBD Alan

Possible counterfeit product

hi there, been wanting to buy these rare running shoes from eBay but I'm convinced they are counterfeit due to a few giveaways. I reported them but ended up with a closed report due to automated AI determination. not really sure where to go from here...

Griddle

Waited a week now the seller says he's not posting it

getting paid for stuff sold.

sold an item on ebay a few weeks ago & i still have not been paid for this. as it states..you have to wait 14 days......but the item was delivered & got good feedback from the buyer...so why are they making it more difficult to get paid now??? It was...

Postage options

I only create listings for downloads so I do not need to set up the Postage options. How to I do that? Thank you for any help.

Any update on my case please

Hi , I bought an nomination pouch clicked on not received item as it was couple of weeks and then I received a not paid enough postage card through door so I contacted the seller and he offered to pay 1.50 and for me close case , so I did when item c...

DO NOT BUY FROM

Any circumstances do not buy from this seller, the customer service and the quality of goods are Shocking, they don’t reply to messages. They give a five year warranty which is utterly worthless, they don’t refund. They don’t honour their warranty an...

EBay giving me a wrong message about a sale

I sent a delivery to a buyer, they received it and gave positive feedback, but eBay is messaging me saying I have not yet sent the item. I have proof of posting as well as messages from the buyer confirming delivery. Could this affect my rating as a ...

eBay Now a Chore!

Is it just me or has the whole eBay experience become a real drag lately? The changes to seller fees, confusing prices, eBay saying what you should pay for postage, HMRC getting involved...etc... It used to be a fun hobby for me but now it's become b...

Why I cannot send an invoice out?

Does anyone no the reason why I cannot send an invoice out now? This has been 3 weeks now.

Unused collection code

How long does eBay keep my money for an unused uncollected item resulting from an accidental duplicate order.Both buyer and seller have cancelled (or tried to) the order within a couple of minutes of the duplicate being placed. Neither of us can move...

Returning item before the seller has accepted my return request

The seller is asking me to give him tracking number and send the item, before he has accepted or resolved the Refund Request from me. Is that ok, or should I not send the item until the Seller has goiven and update and responded to the request throug...

Refund hasn’t arrived

So I purchased something on the 18th of march the. Two days the later the seller said he couldn’t send it due to eBay not sending out his payments (not my problem) so he cancelled the order and refunded me. Normally refunds from eBay appear back in m...

Postage Policy

I have a problem and need some help please.I listed a one off Printing machine with free local delivery due to its weight,but the system has changed all my other listings to give this and wont let me change it back.I tried relisting one but it still ...

simple delivery

This simple delivery is terrible .I don't have a printer or a smart phone and when I have tried to list some items it was forcing me to use simple delivery there was no other choice .So I have been unable to list some things because I am someone from...

Payment Not Received

Hi, I sold an item on 13th March. The buyer paid, the item was delivered on 17th March.It said payment for item will be available on 19th March, as of today, I have not received the payment in my eBay Balance. I'm a frequent seller and check my accou...

Parcel damaged in transit by Evri

Evri damaged my parcel and returned it to me, the seller. Postage included insurance. I cannot get through to Evri or E bay (i bought the postage through e bay). How do I proceed from here?

How do you contact an agent now?

In the Help and Contact, the option to have someone call you or start a conversation seems to have gone, or I cannot find it. I seem to be in a loop of being directed to articles or using the AI assistant who cannot help me. Does anyone know where th...

how the hell do I contact you people ? I do not want to be charged for a buyer messing me about

how the hell do I contact you Ebay ? I do not want to be charged for a buyer messing me about

Failure to show which of the multiple options I actaully ordered

Hello, on reviewing the original order, it fails to show which of the multiple options I chose, it only shows the original ad screen where you pick the tyoe colour etc , not what you actually ordered. Example I ordered some leather dye, selected the ...

Faulty item returned to me for a 2nd time.

I bought a pin gun in September 2024. It worked brilliantly and then after some use developed a fault. I contacted the company, sent them a video and returned it at my cost. They may well have returned the same tool back to me as I hadnt marked it. T...

Can any one let me know how to do my own postage. I am told that it is done at when you sell an item

I have tried to amend postage on items I am selling but it does not allow me to do this can anyone help.

credit car age approval

Hi - I don't have a credit card and can't stand the things so will not be getting one. I was robbed blind during the PPI scandal: once bitten and all that. Went to buy a lovely vintage chisel and was told I had to verify my age - fair enough - then a...

If we are now PAYING for buyer protection, why is eBay STILL removing negs?

Why is ebay still removing negs from any seller who contests them? They are taxing customers now for.. I mean charging customers "buyer protection" ?! Referring to negs btw which are legitimate and meet eBays own policies (technically they can remove...

User Permissions - Payments & Reports

I've added some additional users; part of our finance team. Providing full permissions to access our business account. However, they cannot see Payments and Reports within Seller Hub which they require. Is this something only an admin can view?

trying to reund someone

I have been trying to refund someone, however when I put my card details in, it says card is not verified. I have been going back and forth between my bank and ebay support and don't know how to fit it Has anyone else had this same issue and resolved...

My account has been restricted

Sold two items on eBay, now I have money in my pending balance. However my account has been restricted and there’s nothing I can seem to do to fix it? Anyone had this before?

How do you keep item perchanced and sold off your feedback but still keep feedback comments

How do you just keep feedback comments but items perchanced or sold privert on your feedback

Sold item, change from shipping to collection

Hi, I made an offer on a item, which I wished to collect. However I forgot to include this information in the offer notes. The seller accepted, and the postage was added. Can the seller rectify this?

Trying to un-dispatched an item

Hi all I have 2 items that say dispatched but I haven't posted them yet through Everi. Does anybody know how to undo this? Thanks

Collection

I had a customer by a item, however they gave me their information to arrange a date as they don’t live in the area so they said they will collect when they are near the area but since purchasing they haven’t responded or acknowledged me on any platf...

Postage settings not fully saving in listings

Hey eBay have been changing stuff again & I noticed that all my chosen postage settings had changed to ‘other’ with no compensation …so just spent an age updating over 100 listings with correct parcel size & weight and ensured all had compensation to...

Ebay is a nightmare

I am having a massive problem with both the app and the website. Nothing works.I need to update my payout settings because my previous bank account is no longer used. When using the app, once the previous account details are cancelled and the new acc...

Problems with sending a combined Invoice

Along with many of you I am also not able to offer combined P&P charges...by not being able to adjust the invoice accordingly. After 21 years and 99.8% Feedback as to P&P etc... my reputation is being compromised and I am not happy - today I have los...

Sell a motorcycle

Can't see an option to list my motorcycle for sell

ebay simple delivery - who pays?

I've opted for 'simple delivery' on the sell listings I've made and for the buyer to pay. However, when I look up my listings (summary) it says I pay for all of them? Any thoughts?

Ebay accepted my complaint/report about a buyer - what do I do if Ebay won't tell me the outcome?

Hi - I need help please. I reported a buyer who claimed the item I sold him didn't arrive, but I (subsequently) saw he had picked it up from Royal Mail. I refunded him as he immediately opened a case, and Ebay told me I had to refund, which I did. Wh...

Fraud

I bought a Tag Heuer watch back in October 2024 and it's a Fake. It didn't have the Authenticity Guarantee. What can I do ??

Selling.

To: Ebay. You have removed the option for sellers to confirm that they have sent the order. Please put back this option as soon as possible.

buying secateurs

Apparently you need a credit card to buy secateurs but I and my partner only have debit cardsso how can I buy them? I am a long way over 18

Resolved! EBay postage queries

When I set up shipping options on a listing for a high value item that I want insured. Can I select the service I choose or does eBay select it? I want to have some control over the service and to have the item insured. Does this new eBay system allo...

Change bank when have forgotten old bank details

I cannot recall my old bank account details - which proceeds from sales amounts were paid into.I cannot change to new accont (can add details of new account but not confirm its use) unless I enter old account details - which I don't have anymore.What...

Hello, is there anyone on here that can help please. A seller has stollen my money and ignoring me.

The seller has stollen my money and ebay aren't doing anything about it. Can someone please help me?

How dare you ebay!

How dare you, ebay! Tell me to lower my price on a blouse that didnt sell, I'm selling it for .99p which now, because of you adding your ridiculous "buyer protection fees " brings it up to £1.75 how about you lower your darn Fees. And before anyone c...

Why oh!!!!!! why does ebay keep changing my p&p costs when my items are on a FREEPOST

EVERY time I RE- list my item via sell similar , ebay keeps changing the postage costs HIGHER even though all my items are on a FREEPOST , ebay keeps bumping UP the postage costs & if i've not noticed it when listing i'm not able to get an alternativ...

Incorrect postage charges showing on listings

Good evening I have a problem where lower shipping charges are showing on many of my listings. When I try to revise they are correct using RM for everything, but shows as a different rate, it looks like it has default to the new simple (sic) postage ...

Buyer Tax and when are they getting rid of it? Absolute shower ruining sales

When are ebay shutting down this revenue grab / interest payment grab. It's ruining sales.

HELP! Chat assistant unobtainable.

Buyer wanting to make offer on item but not being accepted. Have tried altering details but still not working.

funds

can someone please tell me HTF I get my money out please

Holding my money

What I want to know is why does eBay have the right to withhold my money for two days once delivery is confirmed ??it’s as if they hold payments and get 48 hrs interest in their banks(s)this infuriates me as it’s not THEIR money ….I'm a private selle...

Shipping high value item

I’ve sold an high value item worth 850 which I’d listed as local collection only. Now the buyer is asking me to ship the item or has offered to arrange own shipping. I’m vary as delivery needs to be confirmed before I get the funds. Any advice?

VAT Charged

I bought 2 items this morning. They are both supplied in the UK. When I got to check out I was charged VAT on both items. The listings did not say that VAT would be applied to the price shown in the listing. DOES THIS MEAN THAT ALL PRICES SHOWN ON EB...

eBay data found leaked to the dark web.

I had a message from my password manager to tell me that they had found my details such as address, email and phone number on the dark web leaked or hacked from eBay. I don't know how to trust eBay anymore. Has anyone found out about date leaks?

Hi need desperately some advice, I posted out an item which went to the sorting office insufficient,

Hi need advice sent parcel unfortunately had wrong postage cost, contacted buyer they have refused to collect item, but want a refund, I will lose out I can't get the parcel back, as she name is on the collection post office card and will require pro...

Buying of Ebay

I've purchased something of Ebay, same night i purchased something similar which I got withing 4 days... The other item went to 13 days and I still don't have it...Messaged the seller and he says he's checked where he dropped it off and they say it's...

Cancelled order

The winning bidder on the auction to buy my vehicle has cancelled the order. I've been given the option to either accept or decline the cancellation. What happens if I decline?

Quantity Confusion

Has anybody else experienced a degree of confusion when trying to select the correct quantity of an item you wish to order? There is often more than one 'quantity ' box to select (see attached screen grab). Surely, once you have specified the item yo...

Extra add fee

071286740073-091285797027-231282003114An additional marketing fee has been deducted from the orders mentioned above. I request a refund. In addition, an additional marketing fee is deducted from customers who regularly order from us.

Payment details

When I click on 'Awaiting payment' there is usually a box marked 'Send payment details'. This has disappeared and been replaced with 'cancel sale'. Why. And how do I send payment details, including combined postage. Also I cannot access buyers' addre...

Problems with ebay system affecting my business

The eBay system has been affecting my returns and refunds this has been going on for a while but has now started to affect the running of my account. When I receive a return the system won’t let me refund the customer it goes through a process of ask...

Buyer underpaid shipping cost?

The shipping I set up was £2.94 and that is what the buyer paid for but somehow they chose a £6 option (it says buyer selected) and there isn’t any other options which makes no sense…Do i cancel the order? Or…?

Postage

Hi, I’ve tried to list a couple of items and it says postage free seller to pay. How do I change it, I clicked on postage small parcel?

Louis Vuitton Cosmetic Pouch

My listing of the above item was not showing so I reported it - but now this item has been removed?This is so frustrating as even when I re-list it it still does not show when I search for it - what is happening??!!

Listing fee

I am a private seller but today am being charged a listing fee yet I am below my limit. Does anyone know why?

No confirmation code?

Sold an item last week. The buyer has paid through eBay and collected the item, however, i forgot to get the confirmation code. I've messaged the buyer several times but they're not responding. As the item was listed as 'collection only', i've no way...

new postage options - big brother is coming

frustrating new postage options encountered for the first time when listing today - 'simple delivery' or 'advanced' - over an hour spent on chat and I did not get very far - simple delivery would seem to suit me as there is an option to choose Royal ...

Click and Collect activation

Hi, as a seller, we are trying to activate the "click and collect" function on our account (not a business account). Any help would be greatly appreciated.

Resolved! delete postage cost

Had a message from a buyer interested in purchasing item I was selling and we agreed a price ti include postage but when trying to amend selling item price to include buyer protection to get to price i had agreed i could not amend postage to "free po...

Item location address

Hi,I’ve almost 2k items for sale. I moved house approx 18 months ago and changed my address on my settings and, mostly my new address appears on any bought items and most new listings. However on specific listings it’s still showing my old address. I...

NI Number request/not a tax payer

Hi I’ve been sent a request for my NI number is this safe to sent onto eBay? I am fortunate that I have not worked for 30 years being married to someone who earned good salary (and a higher rate taxpayer). I only sell my, his and the children’s cloth...

Sketchy seller

Right, so I purchased an item on the 8th of March, paid straight away and waited patiently until the 17th of March with no update of tracking or any sign of the item being posted. So I messaged the seller for tracking. On the 18th he messaged me sayi...

Can i use paypal my bank when i sell stuff?

Hi, I just sold some stuff on ebay and want to use my paypal as my bank, is this possible?

Seller Update: January 2025

Weekly Chat with the eBay Community Team

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

Community Mentor Programme

Resolved! Rogue Listing (No items Policy Violation) Why Your not sorting it eBay?

Resolved! Buyer wants to cancel as found it cheaper but only paid 99p

Resolved! Unable to mark items as posted

Resolved! Chat with live chat agent

Resolved! Auction listing fee

Resolved! No sellers - No buyers - No Ebay. We're all doomed.

Resolved! Simple Delivery - The seller is not really protected, it seems.

Resolved! selling