Member To Member Support

How do I sell my WW2 Willys Jeep ?

I have a WW2 Willys Jeep, 1945I'd like to sell it, I am gretting too old to repair itI have lots of paperwork for it and bills for what I have spent on itNever sold on Ebay beforeSo a bit of help would be appreciated

Canteens of Cutlery selling

Ebay rejected my initial listing due to their blades policy. I revised it and selected from the list supplied by them Royal Mail Special Delivery with Age Verification- this listing was also rejected as a violationContact with Support advises to use ...

Accidental purchase

Hi I purchased a spade Guinea for 414 realising after this was just a gaming token I have cancelled the order and messaged the seller will I get a refund the same coins are selling for £5?thanks j

Recall risk of electrocution

I purchased an impact driver with two batteries now ebay have sent me a warning message saying that the item is at risk of electrocution as the battery terminals may be live, I've messaged the seller several times but not received any reply. How do I...

Buyer returning a top

A buyer has purchased a top from me, and wants to return it 3 weeks later? Is this normal? It’s an old footy top but and said there is a mark on it, it was not on their when I posted it? Any suggestions?

Evri Collections

Does anyone know what the situation is with Evri at the minute as they have not collected from my local shop for 5 days and now they aren't accepting any further parcels. I tried another shop and exactly the same and I believe this is an issue up and...

Cancel a refund made by mistake?

Hi, I have made a refund in error, how do I cancel it? Thanks

Can't add / update existing combinations in multi variation listings

From around 5pm on 1st October, I've been unable to add and update existing combinations in my multivariation listings. When selecting the Add Combination option, I should be presented with a list of variations that I have already added and saved - i...

Candy washer dryer

I’m looking for a candy washer dryer rubber gasket. The model number is CS0W2853TWCGE-80

Hatching eggs

I was stopped from listing Poultry Hatching eggs early Spring 2025 as being against ebay 'live animal' policies. Why then are there still over 4,000 listings for hatching eggs as of October. When I queried this after I had my advert removed, I was to...

Buyer Collection & Return

, August 30th I sold a chair, on behalf of a friend, the buyer made an offer which I accepted. I messaged her with the collection details and she confirmed that she would collect that weekend.She then tried to cancel the transaction a couple of days ...

Pre simple delivery combined postage and refund

I've sold two items today which were listed pre simple delivery and both had postage of £3.38. I confirmed to the buyer (before she bought the items) that I would combine the postage and refund her the excess postage of £3.38. She has completed the s...

EBay help

I have a issue trying to raise a complaint about an item that I bought and when went to collect it said it had already been collected and therefore I can’t raise a case for item not received as on the system says collected is this some new scam going...

Resolved! cant reply to any topics

cant reply to any topics

How do I raise a complaint please 🙏

Seller sent me a faulty item... and a replacement was also faulty... now I'm experiencing difficulties getting the seller to refund the item... can anyone advise on next steps please ..see audit of conversations as follows; You don‘t need to return i...

eBay case raised. they put on hold then extended the date

I raised a case about a not received item bought on the 12th September. The courier says contact the seller, the seller ignores. The item is being returned to seller as non delivery and the seller knows this. Asked eBay for intervention and they put ...

completely worthless money back guarantee

any one got any ideas why every item that doesn't arrive on ebay, is then not covered by money back guarantee when I raise a case, definately not in the list of excluded items?

Item not as described

Hi the item that l paid for was not what l received and would like my money back please.I ordered AirPods headphones attachment is what l received not AirPods

EBay refunding a person that had clearly received item

I’m disgusted with eBay for refunding a common con were the person as clearly revived item and has had proof that they have received it but eBay has give them a refund I am sick off getting ripped off like this I want my money back from eBay but now ...

No QR Code

My husband didn't Scan the collection Code when soem heavy stone planters were collected how do i mark as Collected please

buyer wants to collect from my home & pay cash

My buyer wants to collect from my home & pay cash. What happens about buyer protection charges

Tax ?

Does anyone know why I ebay have taken tax from me when purchasing a camping item costing £40 going from a UK address to a UK address?

Help!

So I brought a laptop charger at the start of the year and I contact the seller as the charger was damaged after using it a couple of time, the protective sleeve for the wires had snapped, and I never got a response. I’ve just come across the charger...

ebay hacked?

bank statement has a payment of 1.73 to ebay yet on my purchases no record of this, on same day 27 august a payment of 5.42

I have received the package it the price from FedEx that I want back £67.98 please read my other

I have received the package it the price from FedEx that I want back £67.98 please read my other email

Blocked by a seller for giving Neutral feedback and not Positive on a bag of junk

I made two mistakes1 buying a pig in a poke 2 leaving feedback, it was a negative experience but I left neutral feedback they’ve blocked me from future purchasesThere loss just wish I left Negative feed back instead.jame

parcel longer than 120cm

can private sellers get a label for item longer than 120cm

Simple Delivery Anomaly

I quite like Simple Delivery in some ways, as it can speed things up. However it is too limited in the options available. One example for me is old tennis racquets, value £20 - £30. They are under 1kg but because of the packaged 80cm length, Simple D...

Refund

So my help and contact doesnt work at all it's been stuck on the same page for 4 days.... cant contact ebay for help. Waiting for a refund from a 0 rate who has wrote to me that they are not sending the item and that they are not refunding me. Ebay t...

eBay is the biggest Western marketplace for fake/counterfeit goods and it is ignored.

I'm sick of trying to make a living on eBay with genuine items only to be massively undercut by the amount of fake items on here. So I no longer bother. Even dumping grounds like Temu, Shein, Alibaba and AliExpress can't use brand names anymore, but ...

Not sure how/when I will receive my funds - advice needed!

First time seller on eBay. I sent an item to a buyer (a watch) on Friday 3 October. eBay wanted me to use Evri but having had bad experience with Evri in the past I decided to send via Royal Mail guaranteed next day delivery and pay for it myself. Th...

Messages

When I go to 'messages' I get a quick flash of the correct page followed by a blue box which wont let me enter anything or go away. What can I do about it please?Chris.

Can't revise a buy it now listing

I am trying to revise a buy it now listing but everything is greyed out. I can alter my other listings just not this particular one. It says I have an offer but there are none. It also says I have a question to answer but I have answered all question...

Resolved! Tracking help

I couldn't get the prepaid tracking qr code to load. I had address so I posted it and paid. How do I change the tracking details?

change my delivery address

Hello! Why is the option to change my delivery address no longer active?

Product Sourcing Methods

Hello, I hope you all are doing well. I am new to Ebay and want to join as a seller. Is there any recommendations/tips any wholeseller platform or group that I can reach out to start a successful business. Thanks

Ebay Buyer Protection

I have just bought a kitchen off here with buyers protection the seller has advised I'm unable to pick the kitchen up for 30 days at least, am I still covered under buyers protection as I wouldn't have collected for at least 30 days or does it start ...

Pending payment not in available balance

Hi,I sold 6 items yesterday. Out of those 6 items, 4 has been paid out but 2 are saying pending with available payment today. eBay have confirmed no holds or restrictions but just said payment will be received by end of today. Anyone had this before ...

Age verification

How can i get age verification if I don't have a credit card, I only have Dept card

ebay are trying to charge fees for an item I didn’t sell

Ebay have been trying to charge me £10.80 in unpaid seller’s fees for 5 weeks for an item that I never sold and just removed from the listing. It had been on there for months, a buyer contacted me about and I said it was no longer for sale and the li...

Resolved! Parcel from USA 'Out for Delivery' every day for 9 days now

The seller in USA has been superb. Not their fault at all. Just curious as to what this tracking would mean. I copied/pasted only the UK relevant bit: I have contacted Evri every day but nothing is ever done. Never a call back and the same chat bot d...

forgot the tracking label

i sent the parcel in the post to the address but i forgot to put a tracking label on so the parcel is on the way to the buyer but im worried i wont get my money because it cant see that the parcel is on the way to the buyer

Resolved! Buyer recieved an empty parcel from me

I was messaged by a buyer who told me that a package from me had arrived to him already opened and empty. What should my next action be?

Anyone else had items delivered by Yodel that get left on the door step ?

Dispite assurance from Yodel in the past,my package was left on the door step again ! Delivery shows 3/10/25 at 5.09pm, left in my * safe place * ! didn't bother chapping the door or ring the door bell.Luckily I found my package this morning 4/10/25 ...

Buyer sending item back as it don't fit, it clearly states the size in my listing.

How is it fair that eBay said to return for a refund, when the size is in the listing. They could have asked more questions

Global Shipping Programme

Hi everyone. Does anyone know if the Global Shipping Programme is currently shipping from the UK to the US? Thank you in advance. Betty

ebay system

What is going on with this company first of all wanted to sign in so needed to put code in where i live signal is *bleep* might take 4 hours to get code, you have 59 secs to use this spent 8 hours talking to their chat assitants waste of time so chan...

Item says been collected

Hi Iv went to collect my item it says it has been collected but hasn’t been by me the delivery company was Evri and can’t see a help option in eBay as I can’t say item hasn’t been received as it says it has

eBay is now too complicated, and not helpful

eBay has changed vasty and continuously over the years, particular recently. I cannot find the help I need. Nothing is straightforward, and trying to get help is stressful. Attempting to communicate with the eBay 'bot' is enough to make my brain impl...

EBay has got so complicated!!

It's been a long time since I listed items on EBay so today when a few items sold, I've discovered that EBay has got so complicated!! What is it with the postage - what if item is heavier than EBay have estimated? How can Postman/Postwoman have a pre...

Cancellation

I sold an item today after a 7 day auction and for a price I was happy. Within seconds, the winning bidder requested to cancel. I read the help page and it seemed I didn’t have a choice. This seems to me to be bad news for sellers on eBay and is wast...

Did not receive item and tracking shows it's been signed and delivered

I purchased an item yesterday (03/10) and received a notification a few hours ago that a tracking number had been provided. However, I’ve now received another notification saying the item has been signed for and delivered but I haven’t received anyth...

Refund Processing

A seller has offered me a refund for an item purchased in 2020 (which was covered by a 10 year guarantee) without me needing to return the item. However, they say that they are unable to process a refund using the original payment method (PayPal). In...

Postage Tracking Issue

Hi All,I have been trying to input the tracking for items I sold and ebay wont let me as it keeps coming up asking me to send Via Evri, I sent these via someone else but it wont allow me to put the tracking in. What can I do? I keep going on chat ask...

cant delete or end listings that have Intellectual property policy problems

I have been told the a few items have been hidden because of the Intellectual property policy. This is not who I am so I just want to delete / end the listings but it always fails - please can anyone help please?

Refund for a item that has a policy violation

Hi,I've started a return for an item for a refund but do i need to return it if ebay now says 'This listing has been removed for a policy violation'?

HONEY8

This discount code - HONEY8 - what's it all about? I'm told that if I enter this code after purchases an 8% discount will be given. Well, I've entered it several times after purchases, over a wide price range, and every time I'm told that it can't be...

VAT who is charged?

I just want to know why if I buy a second hand clothes I have to pay VAT?

Hi , I have refuded a buyer but could not refund the postage, how can I do this?

I have refunded a buyer but was unable to change the amount to include the postage, HELP needed.

my account

Hi please can you give me some advise. i had a tiscali email well i tried to get into it but it had an email address that would not let me in, when it says it would send a link to email to get me back in it was the email i could not use anymore so i ...

Contacting a Seller

I am registered as a buyer but I am unable to send a message to ANY sellers. When I click on Contact Seller it takes me to another page but the word OTHER is not there and I cannot type anything in, thank you

Ive been scammed

The seller said "Just waiting on your payment to clear fully through eBay, then computer will be sent" and are not responding anymore and picked other delivery service no tracking information. Is this a scam

Account restriction due to VPN??

A few months back I used a VPN while abroad—totally normal —and eBay locked my account, thinking I was hacking myself (??) . Tried calling support: impossible to reach a human representative. Back when I was dealing with this, they were only willing ...

recently I sold a item, and buyer paid post charges via DHL ecommerce. unfortunately the its broken

buyer raised return and refund. does it happened to any seller. it is through DHL ecommerce, paid by

Untrcked???! 9

I've paid for item,, it saying dispatched (u tracked), what does this mean??? Please can someone tell me,

Pre paid postage labels

I’ve had an issue with the drop off point not accepting an item I’ve purchased and need to print a pre paid label to send to the seller but I can’t find any option to this…is there anyway I can do this? Any help would be greatly appreciated

Refund cons

I am sure this is not a new problem with EBay usersThe money is minimal but the principles need to be established.Sequence of events1 ordered and received item with no problem2 upon opening noticed that the electrical appliance ( pond pump) that the ...

Posting

Hi 2 items I sold are still marked as dispatched but they were delivered 2/10/25 Royal Mail confirms it.

Search for a crime documentary

Hi, i've been looking for a crime documentary for months without success,so thought I would ask this group.The documentary is called Murder in the Car park and has three episodes. If anyone can point me in the right direction as to what channel I mig...

Website issues as of today

The issue previously reported by many customers - and subsequently fixed by eBay - has returned. So as of today, I am again no longer able to scroll through listing pictures, or expand the drop-down filter menu, or enlarge listing photos. Ebay: pleas...

EBay’s refund policies and protection for buyers

End of September I paid for 2 collectible cards from the same seller (around £150) He was from the US and it took weeks to get here (UK). Once arrived only 1 card was in the box, the seller saw he still had the other card (admitting it straight away)...

How do i message ebat to tell them im vat exempt

How to message eBay to tell them I am vat exempt

Why my monthly subscription fee has not come out of my bank account

HiI have had to pay my monthly subscription fee manually as it did not come out of my bank account. Also:Why am I being charged to edit my listings, and why is the monthly allowance (green circle) not visible on my seller front page on my iphone ebay...

incorrect address on postage label

hi i've sold an item using simple delivery, the buyer has told me he has a new address but the old address is still listed on the postage label. how can I enter the correct address

Payment not released by ebay although that my buyer had the QR scan code and I scanned

I have sold two items to two different buyers and I scanned their QR collection code and the ebay is holding the payment as pending and advising that there is another nearly three weeks for the payment to come through. Obviously, Ebay does not have a...

invoices

problems with sending invoices to buyers for multiple purchases from simple delivery

New photo upload

Is anyone else having trouble with the new way photos upload? It seems to put them all in the wrong order which is so frustrating, and trying to move them about once uploaded isn’t working properly. How can I report this to eBay tech team, as I seem ...

Login cannot change phone number for verification , so cannot log in

Cannot login phone number my phone number has changed

Simple Delivery - More like Stupid Delivery.

I've just cancelled my eBay sale due to problems with postage costs. Was going to use RM signed for but had to use RM tracked at a lower cost of £5.15 but when I put the add on line the postage said £4.18. I can't see RM taking a medium parcel that w...

ebay live auctions

How do i turn off live auction notifications as i dont want it and am fed up of receiving the notices

returns

why are sellers allowed to close a return request without giving correspondence to the buyer its totally wrong.

BBE policy

Hello everyone, could someone clarify if the BBE policy is applied in the same way on eBay.com and eBay.co.uk?"

Hacked account

Someone has set up a direct debit on my account from E Bay Commerce Uk Limited, I’ve cancelled it with the bank but could you look into it for me as there was no reason for it

Retract Cancellation request

Hey everyone, I cancelled the wrong item and now can't find how to retract my cancellation request. Everytime I go to seller contact there is nowhere to retract and same with Ebay Please help

Buyer may have paid postage

HelloI sold item and buyer paid for it and postage. When I went to print label it asked for payment. When I tried PayPal it didn't work. So I used my card to pay for label (postage). How can I find out if the buyers funds for postage is still in my f...

EBay refunding postage on presale item - help!

In the past month I’ve sold 4x presale items which were released today (Taylor Swift albums). The albums were clearly listed as presale in the title with the release date and the buyers were happy with me of course posting once the items were release...

I didn’t get my refund

I paid for item , item was sold already! No refund and it’s 6 days!

Selling

Iv sold an item and it won't let them buyer pay for it

Royal mail tracking not updating for last few days

Has anyone had royal mail tracking issues in the last 5 days. Items scanned at door not updating. Was ok up to Tuesday then items collected from then only saying "We have it" items due to be delivered today but I don't know where they are. Anyone els...

Best offer accepted and yet the price increases even though the price is shown as accepted

The above is a screenshot of an accepted offer. The prices are plain to see in £GBP. The offer was made in $US and whatever Ebay do regarding exchange rates isn't mentioned. So, in my mind, this is the legally binding figure that has been accepted an...

Unfair feedback

Hi there could anyone of you more experienced sellers give me some advice please I got an order for a stagecoach neck lanyard that I had for sale so I sent it by EVRI the next day so it's on the way and not passed the expected delivery date and the b...

Unable to return?

I wanted to return an item I no longer needed and during the process I selected the wrong return method so I tried to go back to change it and it said that the return got cancelled. How can I return this now? I have emailed the seller and had no answ...

Resolved! Defective Water Filter Cartridges

Defective items delivered in July, reported to eBay who passed on to seller. Seller came back with some trouble-shooting ideas (which were pointless) instead of sending return label. Then I was informed I had run out of time for return, and if I stil...

Problem with a buyer

If I advertised a coat with size 48 Italian and the client received the coat as tells me that wants to return it as it doesn’t fit but claims the size is wrong and not is a 48 when on the tittle says 48 and on the photo of the size it says 48, the bu...

EBay changed postal price after sale

I entered large letter 2nd class postage at the eBay price of £1.55.the item has sold and eBay have deducted £3.35 from my payment for 2nd class small parcel.why have I been charged more than the customer has paid and why have eBay changed the postal...

Mixed up parcels

I Sent the wrong item to the wrong person x2 one has contacted me to let me know the mix up but the other hasn’t and won’t reply to messages. What can I do??

Resolved! SALES

When does the year sales to-date total start/finish

Resolved! Problem with an item listed twice. One of the listings has got a different user name than mine.Ican'

Problem is with an item that is listed twice. One of the listings has got a different user name than mine. I am finding it very hard to explain without actualy being able speak .I a telephone conversation possible ?

Seller posted item but not to me

Seller has posted item .tracking shows as delivered but it was not to my address …it was to a Post Office 4 miles from his location. Tracking shows it was accepted, available for collection and delivered at exactly the same time .How do I report this...

Non Delivery of item scheduled for 01.10.2025 purchased as a Guest to save time

I have deleted the E-Mail from E-Bay for guest purchase by accident.I have all day unsuccessfully attempted to get help from them and have repeatedly gone round in circle .Requested someone to give me a call or E-Mail.I cannot track the guest purchas...

Postage

I am selling items where I select the buyer to pay for postage. Yet when my items have sold and I go through the motions I end up having to pay? Why is this and how can I claim this back?

Receiving an offer for something that isn’t mine

I’ve received an offer for something I haven’t got. A jumpsuit which I looked at a few days ago but certainly didn’t put it up for sale as it wasn’t mine to sell. I can’t work out how to contact the prospective buyer. Can anybody help me please?

Do I pay renewal fees every time I relist a vehicle ?

I have a moterbike for sale which cost 14.99 to list for sale. the listing ended without a sale. To relist will I be charged the 14.99 again ? thank you for any help

'How much buy it now' punts

I currently have a vehicle listed spares or repairs. I have little idea of the value so it's an auction with a reserve. But I am getting continual 'how much to buy it now?' queries. What's the best way to deal with these please?

How tracking proves you received the item

I should have received a parcel but didn’t. it was tracked and the seller said it was handed to me it certainly wasn’t so how does tracking prove you have received it they just closed the case

Buyer says they won't be able to receive their Evri parcel - what do I do?

So this is my third time selling on eBay, I got an Evri tracking link after using eBay simple delivery and completely forgot to write a return address on the box now the buyer is saying that they won't be able to get it at the delivery time given and...

No items recieved

Got couple items of seller never recieved said when buying buyer protection at sellers page but eBay says its not covered seller not messaged me back at all over 3 weeks eBay closing issue on 8th this month how can it be advertised with buyer protect...

cannot log in to contact ebay

my brother cannot access his ebay account all his details are correct - ebay say phone 2086100157 and quote a fault/code number to resolve however bt say this is an incorrect phone number - how can he contact ebay thank you

Seller agreed to refund for faulty item - but won't now issue refund

A UK seller sent me a faulty item (I sent independent evidence that the item electronics did not work). The seller agreed to refund in full if I sent the item back - I did so at, my expense (by then it was outside the 30day period). I have proof from...

Buying and Item delivered to Parcel Shop , for delivery, never goes any further! How are they doing

How are these scammers supposedly delivering to parcel shop,for delivery, get Tracking Numbers, item never goes any further!ebay steps in after a week! Get refund! Seller gets paid for not delivery!Happened 6 times now, trying to buy iPhone!ebay say ...

Showing on foreign eBay websites

Can anyone help please? I’m getting absolutely nowhere with eBay. I’ve listed items on eBay UK and I’m offering Global Shipping. They’re appearing on a lot of countries eBay websites but not appearing where I need to most - the EU websites. I comply ...

How to contact customer service

Is it possible to speak to or email customer service there appears to be no way via the help and contact options

charges incurred

Hi, I ordered a pair of front suspension arms (277348411981) for my Suzuki Celerio CK66 TKU and the seller asked for the registration number to make sure that the correct parts were supplied, which I gave him. I took the car into our local garage to ...

No Response From Seller

I have been watching an ad for a camera kit for some months now and sent a question to the seller to see if I could come and view it, they did not respond. Despite this, I decided to take the plunge and make an offer. This was rejected immediately an...

eBay's simple postage

I've been buying on eBay without any postage problems to the channel Islands for 20 years now all of a sudden the channel Islands have been excluded from eBay's simple postage system meaning we cannot complete any purchases which is covered by this s...

Payment on hold

Hi there, I originally listed my item to sell as buyer collect but have agreed to post the item to the buyer. I’ve paid for and created Royal Mail 48 tracked label but can’t find anywhere to put in the tracking number in order to receive my payment f...

False information on ebay item for sale

I wanted to report sellers falsley claiming an item is coming from England. Adverts complete with British flag and claiming to come from England are coming after five days from China to a British Parcel company who then send the items on from Glouces...

Buying options

Hi on more and more items that I'm interested in the button to bid or purchase has been replaced with buying options i get emailed telling me something im interested in is up for auction yet i can't bid or buy due to the button being buying options w...

Fake description on tne package

I have ordered and purchased Lipo Flavonoid, supplements. It was clearly described that one package has 100 caplets, and I bought it like that. When the package came to my place, there were 90 caplets in the package, so It is very unproffesional. Thi...

Late delivery rate

Dear eBay Customer Support, I am writing to request a review of a recent case where my on-time dispatch status was rejected. According to your notification, the following order was marked as dispatched and delivered late. However, I would like to pro...

return items problem

i have been issued with a refund but ebay will not allow me to amend the quantity of the items to be returned so that they will refund me with the full amount of the refund, does any one know how to actually contact ebay to ammend the quantity of the...

When to release collection QR code

Help please - I am buying a trailer for collection - received collection QR code from ebay. Seller says he won't release item until money is in his account. How long does it take ebay to move funds from pending to his account? I don't want to drive a...

Purchase from China

I recently purchased a pair of boots which looked lovely in the picture but when they arrived looked nothing like the picture and didn't fit. When l tried to return them l was told l would have to pay postage to China which would cost more than l pai...

Contact ebay by phone, how?

Hi all. I downloaded a postage label this morning and on it i noticed it included a return address for me that I have not had for 10 years. But when I checked that address is not included anywhere in the list of addresses on my account. I cannot find...

missing parcel

how do i speak to someone from ebay ? also i sent a parcel 2 weeks ago now needing to claim i done it via the ebay simple service (or whatever it is called) so i am wondering what happens after my customer gets refunded, can i claim anything for myse...

A REPEAT SCUM SELLER AT IT AGAIN

A habitual scum selling the same item repeatedly, never post the item, collects his money and relist the item again. WHY doesnt ebay block this conman from its site? EBAY seems happy to refund the buyer using its guarantee policy but never takes acti...

Postage labels

How do I cancel a postage label I’ve put the wrong weight on it

Simple Delivery - DPD Rip off

I have just sold a golf club shaft. Because it is considered by Simple Delivery to be a "Bulky Item" the only choice of carrier is DPD at a cost or £12.97! The actual size of the package is 100cm x 5cm x 5cm and it weighs about 500g. The cost to send...

How to post quad posters? No reasonable option to ship anymore.

Since the implementation of simple delivery everything became anything but simple. I sell my quad posters rolled in tubes which are approximately 90cm in length. On the listed sizes of the parcel there are no tubes. If I pick medium sized parcel, the...

Vat

I'm just wondering, is it normal to be being charged vat on top of the purchase price on all my recent purchases?I'm in the UK , buying from the UK and having delivered to the UK.

Insertion Fees

Hello Everyone. I've been charged 12 x £0.35 insertion fees. When I placed the adverts the screen message stated £0.00 insertion fees so this charge is unfair. Where do I go to contact Ebay? I've tried the 'Contact Ebay' but get a very generalised an...

Very frustrated with eBAY - going around in circles and no way to get any direct advice or help

Simple thing (or so you would think): I have been told there is going to bean automatic payout to me made. I do not want the payment to be made (I have my reasons - I have my eye on something that I would like to buy, but not yet).Try to stop the pay...

Posted wrong service

I sold an item on eBay where the buyer selected Evri as the shipping option. I wasn’t able to use Evri, so I sent it via Royal Mail instead. The item has been delivered and the buyer confirmed they’ve received it, but I can’t find any way to manually...

Item received not as ordered

Ordered dvds of neighbours.Picture shows 10 dvds each with picture on front. Received only 1 dvd which was an untitled disc and was obviously a copy.

Being charged shipping I didn’t use.

Hi. I’ve sold something with you. You have deducted the price of eBay shipping from my balance . But I used DPD privately. Can you please return this cost to my eBay balance?

Am I missing something.. postage details shown to buyer.

I sell lower priced items it only makes sense really if i offer free postage to use 2nd class royal mail letter or large letter anyway this isn't the problem. This week I have had a plethora of people asking why I haven't yet posted items and why the...

International shipping

Hi there, eBay is trying to suggest £315 for shipping to Singapore from the uk, I can get this for much cheaper with parcel force. Can I just do this and add a tracking number or do I have to use eBay’s courier suggestion. The buyer has paid me what ...

Buying options you cant purchase this item using our app add to watch list

Buying options you cant purchase this item using our app add to watch list it won't let me make an offer or purchase the items but I dont understand why

Resolved! Damaged item in transit

Hi, I posted a mug well wrapped in bubble wrap and wedged in a small box with more bubble wrap so it wouldn’t move, I put fragile stickers on the box - which i think is an incentive to give it a good kick around sometimes - it has arrived at the buye...

Buying options

Yet again another notification saying this item is up for grabs dont miss out bud now HOW that's my question because it only has the buying options instead have messaged many sellers about this and contacted Ebay many times still nothing in fact its ...

Lists

I have lists of different clothes I don’t even like the clothes. Does anyone know how to delete this lists. I never ask for them

I have had £96 .74 taken out of my account on 3rd of oct ref number MRN39200573187 DDR can you plea

I have had £76.74 taken out of my account on the 3rd of oct ref number MRN39200573187 DDR that was this for

Add to watchlist - no facility to buy now

To any seller selling "information " only items (if you sell products ignore) Informative items - can you check your item(s) on a) laptop or main computer- no issues you can buy no problem - everything good HOWEVER b) on your mobile only , check the ...

ebay customer service contact ?

I have tried to get in touch with Ebay customrer service, but have not be able to get a number for them..

Resolved! I have contravened rules

I have received a notification from e-bay stating that I have contravened rules relating to direct contact with sellers agreeing to sell outside e-bay. I have not knowingly done so. I have relisted the item and received the same e-mail. Can someone h...

Terrible eBay advert with two males shouting over antisocial audio speakers in a small residency ?

Who does one complain to; is being shown on Youtube and Netflix, perhaps other channels, also secondary variant published on youtube.com/@eBayUKofficial; like 2x 1m tall 500w (?) cabinet speakers, 2x idiots, one also turning antisocial, both shouting...

Bladed items

Hi, Because I want to buy a bladed item it won’t let me unless I prove my age with a credit card which I don’t have! Is there any other way I can do this? Thanks

What to do when a seller ignores your cancellation request

What can I do when I get no response when asked to cancel an item

Simple delivery and packlink

I sent a dress via evri mid september using simple delivery and ebays recommended parcel size. I have now received an excess postage charge from packlink as they say the courier has said the parcel was heavier than the label allowed.Firstly how does ...

Refunds to an old payment method

I’ve had a refund sent to an out of date payment method/card. How do I contact EBay to resolve this?

No delivery or item or refund.

Hi there. Anyone have any ideas if there is anything I can do when a seller didn’t post the item I purchased and said they would have to cancel the sale and refund me…. But I’ve only just realised and is too late to report? (Been occupied with a term...

Promoted Listings fee

I am just disgusted at how ebay managed to get a promoted listings fee on my account. They probably managed to trick me and it is basically a scam. Further more there is no way to complain about anything unless you post a physical letter. Very disapp...

Payments on hold- mc011

Hi Alli have been with ebay over 20 years-selling for over 10 years and have very recently changed to a business seller (i didn't know this was mandatory) even though i was completing my annual self assessment accounts as a private seller the last 2 ...

VAT buying

Hi, I have noticed that recently some of my purchases have been subject to VAT and 2 of the items are childrens clothing which are exempt.just wondering if anyone can give me feedback as I have just phoned eBay and the only explanation was that maybe...

Stagnant listings report

I was recently removed from ebay concierge, i wont get into that thats a whole other discussion being discussed by hundreds of unhappy sellers. How do i get hold of a stagnant listing report without ebay concierge?I used to just contact ebay and they...

Account Restricted

My account is restricted, but I have provided all documents. Can you review and reinstate my account?

The New eBay Absurdity . Where Does It Stop?

I’m going to ask this: If Amazon or any other seller platform told you to pay 2.5 times the correct postage and promised to refund the difference 21 days later, what would you think?eBay seems to think that makes sense , instead of just charging the ...

Seller

I won an auction, seller messaged to say “sorry this is no longer available” they haven’t refunded me and the item is already re-listed on their page with a much higher buy it now than I had won the auction for. I want my money back and this type of ...

No return label

I bought an iron which is faulty. He offered me an alternative and I turned it down so I want to send it back but he has not sent me any labels to send it back and I dont have the address what can I do? He is also avoiding my nessages

Royal Mail services to Canada are suspended due to a Canada Post workers' strike

Current Service Impact (as of late September 2025) Service Suspension: Royal Mail services to Canada are suspended due to a Canada Post workers' strike, which started on September 29, 2025.Backlogs and Delays: Canada Post is holding onto existing ite...

Best Offers

Hi,I received a "best offer" from a buyer for a pair of trainers that were listed at £175 and the offer was £150. I accepted the offer and printed the postage label but did not check my other messages in which the buyer was asking to cancel the order...

MC011 & Permanent Ban - A Warning to Sellers About eBay's AI Nightmare

I need to share my recent experience with eBay's "verification" process, which has been nothing short of a farce. This is a warning to all sellers who think their good standing will protect them. It started when my backup account received an MC011 re...

Differing monthly limits

On my seller page it has seller promotions - up to 300 per month, 296 remaining in a graphic. But then below I have the following: Can anyone explain why they’re different?thanks!

return item

I purchased a new pressure mat off ebay when it arrived it is part of a system ? my fault as i presumed it was a single item on trying to return I noticed no return policy ...is this legal as I have a ' part ' of a system that is no use?

Item broken and within warranty, seller not replying

I bought an item a few months ago with a 2 year warranty. It's broken and the seller won't reply.eBay are literally impossible to contact. Where do I go from here?

Dangerous product

I recently received an email from eBay about a product I bought that has since been recalled for safety reasons. I have sent two emails to the seller asking for reimbursement, but have received no reply. What do you recommend I do?

Offers

I have a buyer who is trying to send me an offer that I am willing to accept but the system keeps rejecting her offer before I can see or accept it

Buyer refuses to pay

Buyer sent me a message “cancel order please”, didn’t even ask if I would be willing to do so and gave no reason. I ask why and got “I don’t want it, can I not change my mind ……..” What, if any, options are open to me ? It’s very bad form, not good e...

Ebay Simple Delivery failed - item sent back to me (seller) and marked as "Delivered!"

Hi - i posted an item and used simple delivery from ebay who assigned Evri to this. The item was NOT delivered to the buyer (Evri stated "address issue" on tracking info and they put "return to sender" so it was returned back to ME. In doing so it wa...

Contact

Is there any way at all to contact someone in EBay rather than use the automated assistant?

Resolved! Item has been delivered by courier but no collection code sent

My order was delivered to the collection point, the tracking shows delivered and the courier has emailed to say it was delivered. However, I have not been sent a collection code; the original email says I must have the collection code to collect my p...

Postage

Please advise - I would like to know if I will still be charged postage even though I did not print any of ebay postage labels

random delivery!

I have had an item delivered that I have not ordered!. it's not in my purchases but has all my details for delivery What should I do ??

Resolved! Tracked item states delivered by buyer says they didn't get it?

I sold an item and sent it via Ebay's tracked delivery system. The item is shown as delivered but the recipient says they didn't get and now they are raising a claim. What am I supposed to do?

Simply delivery qr code does not work and I can't cancel it and reprint a label - what do I do?

Resolved! Gumtree. Link adverts to my to eBay Listings.

As I no longer post items from my eBay listings, if I list on Gumtree, no longer owned by eBay and add a link from Gumtree to eBay?Q. How do I add this link, and is it acceptable?Thanks in advance

Unable to see photo album in my gallery

Has anybody had an issue with the app not seeing all photo albums in your gallery when trying to upload photos to list an item? My albums are on sd card. Ebay app has permissions. Vinted works fine ..?

Seller is a fraud

Please help me to refund back my money, this person is very wicked

Criminal offence by seller

I recently requested a return for an item that turned up not as described or pictured. I was met with a barrage of escalating legal threats until ebay stepped in and gave me a full refund and allowed me to keep the item. During our message exchange, ...

relisting

I want to relist an item I tried but failed to sell 6 months ago, but I can't find itThe reason seems that 'unsold' items has a date filter that has a maximum of 90 days.AI searches says this can be extended - but I can't see how. Does anyone know?Th...

Resolved! Simple Delivery Refunds not applying for over a month

From 29th August until now, eBay has not been refunding unused Simple Delivery labels, even though I have used the form to submit a refund request. That's nearly 140 orders. Customer service asked me for the order numbers so I sent 85 that were past ...

Getting Paid by Ebay not working

I have been selling on ebay for a number of years,I accept their changes, even though I do not like most of them. But the final limit for me is these past 4 days I cannot withdraw cleared / approved funds from Ebay,the box to enter an amount to withd...

Bug with eBay live-chat, unable to start a new chat

This morning, before 8AM, I tried to contact eBay using their live chat service. At the time, an automated message said to wait until they open at 8AM. I waited until after 8AM, but the live-chat history is stuck on what was previously open. In other...

final sold price not right

Ebay are putting in the sold listing prices that items sold for only £ 0.08 which has been very odd when some items sold for over £10 ,so why is ebay saying the items sold for £0.08 ,not very good one seller has quite a few of these £0.08 on his sold...

Proof of age problem.

Good morning. I have never had a credit card so cannot use one for proof of age. There doesn’t seem to be any other option to prove my age.

Problem with postage

I need eBay phone number. Please. Can’t find anywhere. Thanks

Dishonest Seller

Purchased an item from this seller five days ago, 26 September. Looking at the listing today, 2 October, ebay states that the item should be with me by the 3rd October, which is a 48 hour delivery time! However, I spotted a fault in one of the photos...

Buyer wants to return an item because they dont NEED it anymore

Buyer has payed and it has been dispatched but the courier is behind in delivering it to the buyer the buyer has then opened a buyer not received case and in which i messaged her and told her the situation to which she replied “its alright i dont nee...

Postage

I’ve sent an item with Royal Mail and not realised I’d selected prepaid postage label and I’d like to know how select posted on my account? The customer has received the item which was posted.

Postage

Buyer Paid Postage but I Still Lost on Shipping – Need Clarification Hi everyone,I recently sold an item for £5.70 and the buyer paid an additional £1.55 for postage, making their total payment £7.25.However, when I purchased the postage label throug...

EBay AI stops sale saying goods unsafe as subject to recall

I’m selling a Shimano crankset. I’ve had an email saying EBay’s AI has removed the listing as it is unsafe or recalled and given me a link to the UK gov website. The email is to “educate” me on the sale of unsafe/recalled goods. Whilst some have been...

Hand delivery requires postage refund

I sold an item and was charged £3.7+ for delivery by evri. Turns out the buyer lived close by so I hand delivered it. Ebay suggested I would get the delivery charge back after 14 days when I didnt use the QR code or label. 18 days on and no refund. B...

eBay changes

Why have they just changed everything now I can't get anything to work from my phone. Why do they constantly make changes and break everything

Postage paid twice on one sale?

Hi I don’t understand why the customer had paid the postage and then I had to pay for a postage label too for a different price, I’ll attach the screenshot.

Purchase history .

Is there a way to retrieve certain or all purchase history after I've deleted it?

Uploading pictures

The listing page says there is a problem with the photographs but offers no insight in to what the problem is. Other people have reported this with no applearent solution. I am really frustrated

I need a courier for a large item.

How do I get a postage label for a courier to collect and delivery a large item? Every time I select it's weight, height etc it comes back with 'no service available' why have the options if they are not available.

Resolved! Evri postage

I sold items on ebay and posted them via Royal Mail personally. However I seem to have been charged an amount of money for Evri delivery.Can anyone tell me why this has happened and if I can get a refund?

Seller, located in Leicestershire, has a return address in California - What can I do?

Hi,The seller of an item is listed as being located in Leicestershire UK. I purchased an item, which is not compatible, and therefore need to return it. Having started the return process, the return address is California, US. The postage to send this...

Resolved! Prepaid postage label insufficient

I have a prepaid postage label for an auction item I have sold.I have found the parcel is too heavy for the value of the prepaid postage.I know that I can choose 'Cancel label' from Selling\Postage labels but from the Help it looks like that would ju...