Prepaid label greyed out

[alwaysred]

I sold a paid of boots and when I went to get the prepaid label it was greyed out stating the address was incomplete, so I had to pay for postage with Royal Mail myself, however ebay have claimed the reduced postage cost for themselves, how do I get that back.

[tressygirl]

For any unused Simple Delivery label ,  the refund goes back to whoever paid for the label this way:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.  

@alwaysred 

[alwaysred]

Thanks

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