Member To Member Support

Offer price from seller not being carried forward when attempting to check out

Hi A seller for this item Brand New ~ ECO115AGM NUMAX AGM BATTERY ( Start Stop) | eBay UK has sent me a reduced price offer as I was watching the item (which i get in "messages" and an email i received . The offer is still valid from a time perspecti...

Help

Hi, I bought a pickup item and thought she could ship it to me, the price was good. After I paid, she told me she couldn't ship the package to me, claiming she didn't know how. We agreed to cancel the order, but more than 4 days have passed, and she ...

buying

where on eBay can i find business sellers section

Ebay reported for breaching privacy laws and obtaining my friends number illegally

I have been a customer of ebay for some time and have used my friends phone on order to purchase items. His phone is automatically set up to private and has never been given to ebay. So why is it they were able to obtain his number to call back? .. T...

Seller Not responding

Seller is not responding . I have tried to contact the seller he not responding i ordered product and straight away cancel it .

Resolved! Sale event

guys i have this issue someone help me please, Thanks.

Zero sales for months

eBay’s advice (try EBay Mag, cancel listings with zero views for 6 mths and relist as new, etc etc) have resulted in even less sales and more EBay fees. We sell twice as much on our own site with less than half the costs of eBay (even after SEM costs...

EBay fees

Hi I have been charged £54 by EBay but I don’t know why: it’s showing as a debit on my account information but I can’t access a statement and I don’t have any notifications to explain the fees. I listed 4 items on auction (one with a reserve price). ...

I listed a private number plate. After a few days I received a message from ebay asking me if I want

I listed a private number plate for sale at £275. After a few days I received a message from ebay asking me if I wanted to send a lower offer to four unnamed parties who had looked at it. Thinking this might represent genuine interest I reduced the a...

Buyer impatient refund

I’ve had a terrible experience with an impatient seller. He was aware it was 2nd class post which is not rapid as they’ve cut down how often they deliver. I think I sent it on the 7th after work which is a reasonable turnaround my end. He can see whe...

priority campaign

How do i stop a priority campaign? It's bed me dry.

Selling

Hellowhy all of a sudden am I getting so many chances to offers on many itemsout of 75 listed I get over 40 Almost every offer I send is knocked back and I don’t make a salewhat your computer is up to I can’t decideyesterday I reduced 3 or 4 models s...

Can someone help please, have some of my cards set at buy 3 get 10 free,

an someone help please, have some of my cards set at buy 3 get 10 free, but ebay has added to all my listings, I have checked my sellers hub and it show the special offer is not on all listing so unsure what to do or how to fix it any help or advice ...

Bought an item still not recieved

Hi! so i bought an item on the 22nd December and the seller has not sent the item, I've requested a refund 2x now and they keep declining it.

sold

ive offerd buyer 2 items at discount price due to postage label problem how do they order at diffrent price

No Sales for 7 days

I know this time of year is slow compared to other months but this is ridiculous . Ebay are allowing Chinese's accounts to flood ebay UK with thousands of listings most being promoted and sellers in the UK dont show up in the first 100 listings. I pe...

Promoted listing fee even though it didnt come from an ad

I'm being charged promotional fees on an item that didn't come from an ad. These are items I've given my customers links to. Ebay has done nothing to get these sales but I'm still being charged? I'm not sure what I'm paying for? Ebay is taking a cut ...

I listed and sold an item when i was sent an ebay offer (sell for £10 or more and get a £50 voucher)

I listed and sold an item when i was sent an ebay offer (sell for £10 or more and get a £50 voucher). My voucher has not turned up. How do I chase this?Thanks

Worst November in Years ???

I'm sure its not just me but so far this November has been the worst for sales since I started. Its not just ebay its other platforms as well , so am I just trying to selling stuff nobody wants or is it something else. Pricing is competitive and imag...

Regarding account

Policy violation

Overcharged for Ebay shop

I believe I am being overcharged for my Ebay shop. How can I contact a human at Ebay?

Interested buyers

What happened to 'interested buyers'??Which was helping target offers where there was interest. Seems to have been replaced by Ebay flogging promoted listings

Only 1 item in package when there should be 2 and I paid for 2

I bought a protective single cover from a reputable seller on EBay at the beginning of November. The seller was offering if you bought 2 you would get 10% discount you bought 3 you got 20% discount and so on. So I purchased 2 as I could give the seco...

Lack of views for private sellers

Are ebay actually advertising private sellers ? Even promoted little or no views its ridiculous

Using Ebay promotions to sell very rare collection

Looking through the community i see nothing but problems with ebay and them being very slow to sort problems, or other problems that could cause me time and more problems. I have a very rare record collection of twenty records that were not for resal...

Resolved! Unable to promote listing

Hi there,I am unable to promote my new listing's any more and promotion have been removed from my pervious listing's as well. Please advise

Priority Advertising. Keywords keep resetting, adding spurious keywords and increasing cost.

Keywords keep resetting, adding spurious keywords and increasing cost. The keywords are set to manual and not automatic. Obviously this is increasing cost. Anyone have any idea how to stop this happening? Thanks.

Resolved! End sale of promoted item.

Is there a charge to end the sale of a promoted item? The item has not had any increase in views since promotion. Thank you.

Sale Discount Event

After having spoken to ebay several times and got nowhere I am asking for help on here. When I create a sale discount event say of 30% is there a set time when I can start it again after it has finished with the same items in it and also if I increas...

Ebay has because a place to buy customs

Since ebay great idea of adding ads to it platforms and increasing proudect prices by 10% as that ebay recommends add rate I've noticed an increase in ebay selling advertising via flyers so the great sparks at ebay marking have shot there self in the...

“You can’t purchase this item from our app. Add to your wish list”

I’ve been selling for a good while on here now, I sell digital goods on games like Roblox and have only just came across this problem after around 10-9 months of consistent selling. Others that are interested in my listings are being met with “You ca...

Advertising

Hi I have an account but it's not showing me the Advertising option. I need the option. Can you please open this option

Here’s £200 to spend on Promoted Shops*

Hello! I got £200 off to Promoted Shops. Yesterday I started promoted my shop. Where I can to see my credit to promotion? This I saw on my promotion pages. But now I dont see any information about my credit.Promotion active: "£200 off on ad fees when...

Seller promotions

I’ve just started selling on e bay and have received a promotional £50 off a purchase over £125 but I can’t see when it expires. How do I find this out?

Fees

Why does eBay charge the promoted listing fee on top of postage and taxes. Sounds just like a stealth eBay tax to me. I feel they’ve lost touch with their buyers. Anyone else think the fees are all wrong nowadays

Not able to view offers.

Hi, when getting an offer, go into view offer details and it will only show me full price. Tried on several offers but always get the same result. Any thoughts, many thanks.

making an offer on an item that has a '20% off with code INSPIRE20'

I am thinking of making an offer on an item that is listed as having '20% off with code INSPIRE20'.If my offer of 80% of the full list price is accepted, can I still use the 20% off with code INSPIRE20 as well?

Seller advertis s 5 year warranty, but refuses to confirm this

Seller advertis s 5 year warranty, but refuses to confirm thisHas a clear 5 year warranty logo bit despite repeated enquiries the seller simply says after 30 days contact me and I'll sort it out, I specifically asked how the 5 year warranty works but...

Scam emails or scam eBay ?

Having received an email offer for a £50 coupon if I spend £10+ on a live event (which I have done ) to then contact eBay on the phone who tell me the emails not from them and it’s a scam. But the thing is I also have it in my notifications from eBay...

Why have eBay reduced my item

Why have I received less than the price I listed my item for. Can eBay reduce the price without my authorisation. Items listed cheaply make it uneconomic taking packaging & travel to postage if eBay then reduce the price. .

Refund demanding more that what i received

Buyer complained that item was not as described (books were not in english) despite me stating multiple times and it being visible on the photos that they were not in English. But if it's an "item not as described" matter i have no say in it apparent...

selling

Why are none of my items that I am selling not showing in searches even when promoted? I can search on different accounts and not find a single one of my listings

Stop endless unwanted "special offer discounts" into inbox

Hello there. I receive endless "special discount" offers in my inbox - how do I stop this ? Please help

Sellin

Please can anyone give me an advice my TV was put on eBay and all information about it was displayed and it was won . A few minutes later the winner text me back ask me to pay them their money in full they were no longer interested and I asked what w...

Ebay not removing listings that go against their own rules

I came across a seller on ebay who has over 300 listings, not one for a physical item, all for services outside of ebay, I reported 10 of these, and get an automated ai saying it found no problem with these listings, despite this being against their ...

EBay ‘s 50 coupon on selling an item

Hi all I received an email from eBay saying I would receive another email after selling an item for over £10. As yet I haven’t received said email and I can’t find any information other than the first email from EBay. Can anyone help, please

Alternative options advertised on my shop page

As a business seller I pay a monthly subscription to advertise my wares.I object to eBay adding other sellers items on my pages. I counted over 100 listings selling other seller's items that someone else may be interested in!Just saying!!!

How do I send an offer to a specific buyer for a price that includes postage

I've agreed a price with a buyer, he wants me to send him an offer which includes postage, any idea how this is done?

Offers sent that I didn't make🙄

Hi here's an head scratcher. I just noticed on one of my listings , a high value item that there were 4 sent offers with a discount of 14% that I never made. Is there a way eBay sends offers automatically on my behalf? I am pretty positive that I nev...