eBay

I had an item on auction, with 2 postal options, Standard or Registered. Standard was stipulated in my description as having "no tracking, and at own risk". The buyer shose the standard option, which I then posted, and got a Cert of Postage from the Post Office. The buyer then contacted me saying the item never arrived. I explained that Covid has caused delays, and that the postal option chosen was at own risk, with no tracking. Buyer then opened a case against me, won the case, which I appealed. eBay, then ruled against my appeal, as I didn't provide a tracking number. Buyer was the refunded. 3 days later buyer contacts me, saying item arrived, and he now wants to pay me. I was livid with the whole situation, and eBay's handling thereof, and told him that he has already been refunded, and that the item is again my property, and that he should send it back, and that I would pay for the postage. The buyer then gave me "Final Notice" days to provide my Paypal details to him within 2 days, so that he could pay. I explained that I am not interested, and would like the item back, and will reimburse him for postage. I contacted eBay about this, as I don't appreciate been given ultimatums, and am still furious about the whole transaction, and how it ended. The buyer is now ignoring me, and not answering my request for the tracking details and his Paypal details so that I can reimburse his postage costs. Am I been totally unreasonable? I am at the stage where I am now prepared to challenge this through the legal system. ... View more

If I sell an item under the 'Pay no more than £1' offer and then give a 2nd Chance offer to a different bidder do I still only get charged the £1 on the second sale or will I be charged the full eBay fees? ... View more

This is more an eBay system feedback that I wasn't sure where to send it...   I'm rather frustrated that the total cost shown in the basket does not reflect what the total cost ends up being when you click Go to Checkout. It seems like some kind of false advertising designed to trick users into paying more than they expected and hoping they don't notice until it's too late.   It would be nice to discover it's just a bug in the way the basket calculates the total. It appears to fail to account for quantity and the impact to postage and import charges.   https://ibb.co/drJKrfr https://ibb.co/L6Hy3Zr   ... View more

How do I e-mail EBay to relate a very serious problem with my account, this is preventing me paying for items I have commited to buy, much to the annoyance of sellers and myself. I receive in the Pay Now widow a message telling me to ammend  my address! This is the address I have had for the last 36 years and the same address I have had in the 15 years or so that I have made thousands of purchases on EBay. I have no oppotunity to pay as the pay now button is greyed out and this leaves me breaking the contract to pay. I have had several cases upheld against me. what the hell is going on at EBay and how do I talk about this with a human being? I tried to upload a screenshot of the message on the pay window, but EBay but EBay do not allow this, how very unhelpful! sue ... View more

I recently (22nd Feb) purchased a new chair to use with my computer price. The ad titlle is :- "Office chair, executive managereal chair, reclining comfortable with footrest." I put the chair together and tried it and it was ok. I left 5star feedback. The next day my wife tried the chair and wanted to try the footrest. The actual footrest is on two sliders. She slid the footrest out ad sat on the chair. The "footrest" goes just behind the knees. When she put her legs on the rest there was a cracking noise. I checked under the seat and saw that the seat had cracked the full width of the chair. The Seat evidently isnt thick enough to be able to use the rest. I sent a message to the seller (Chinese) and eventually got a reply asking fior photos. The photos cant show the front of the seat moving up and down. I did a video but ebay wouldnt let me send it. I then managed to get an email address which enabled me to send a message. The company replied asking for my ID and photos. and they said they will solve the problem. I told them it was only the seat that was damaged not all of the chair. That's two weeks ago and I've heard nothing since.  What can I do about get it fixed or a refund.   ... View more

I replied to them and also ticked the two boxes, one for send me a copy of the reply and one for add it to the item on sale so that everyone could see question and answer to save me future time.  Got my copy e-mail but cannot see anywhere the questionnor answer on my sale item.  Is this no longer offered and if not why is there a tick box. ... View more

are you allowed to sell toiletries that are out of date. i bought some items and they are all out of date. the listing says the items are new and unused but how can they be new if out of date. also the listing says they dont accept returns.. now i know why. surely this is not right. please advise ... View more

I have had my kettle for over a year,it's guarenteed for 2 years .Now it's stopped working.Who pays the return postage to seller ? ... View more

i bought a dvd from America and it was being delivered through GSP.   Then notified that Hermes would be deliviering it this side.  Problem is the local courier will not deliver because we have a half mile farm track (which by the way is no problem for anyone else but Hermes), always comes out with some excuse, no one home, no access, no where to leave it.  I did tell the seller that there would be a problem and they said nothing to do with them contact GSP.   Tried the link they gave me and said it was not available.   Anyway living in hope i decided to wait until it arrived over here, arrived yesterday and today guess what  - they said they could not gain access at 12.19, funny thing was that the postman gained access and another delivery plus my next door neighbour went out and came back, no problems with access.   Anyway question is what is the next best move when they do not deliver at all, just claim non delivery as normal or is there something different because it is through GSP? ... View more

Hello! The seller  sold me the Yellow Christmas Cactus "Thor Sofia" by Schlumberger Trunkat Thanksgvng 9km p .. And he sent me this plant with live insects thripses!  Which flew away as soon as I opened the package.  Therefore, I could not take their photo.  Thrips is a very unpleasant insect that spoils plants and it is very difficult to get rid of it!  I gave negative feedback to the seller.  And now he gets me and demands a change in the feedback! He tried several times to buy from me in order to post a negative review later!  He offered a discount on the purchase of another plant.  But I don’t need it and I don’t want to get another portion of insect pests! He wrote me threatening letters if I didn't change my feedback! There is can’t to fix here because he has already settled these insects in my plants and he can’t to remove them from them!  Please block this person to stop threatening me! Many thanks!  zhukkuznechik ... View more

I'm trying to link my Nectar card on eBay but I don't seem to see the link in my eBay. I am using the app on my iPhone. I've also logged into the website but to no avail. Any help? ... View more

Our latest eBay invoice "Total Due" is for £35.28, however the Tax Summary shows the VAT for the period is £231.52.  I need to upload the invoice to our accounts system.  I would normally let our system calculate the 20% VAT.  This obvioulsy won't match.  Which VAT is correct for this payment:  20% of £35.28 due or their tax summary detail £231.52?   Any advice would be most appreciated. ... View more

Hi, where do I get the returns label to send to buyer ? I started the returns process but can't see where I get the label from . Many thanks sue  ... View more

Hi, I have an email that looks genuine as it has the ebay logo and the correct formatting but it comes from a buyer email address. The message says that the buyer has placed an offer on one of my item but, when I log on the ebay website and look at the item, there is no offer on it. If I use the link on the email to respond to the buyer, it goes on the ebay website but it shows that there is an error and I cannot go any further than just the first page. What should I do? Thank you ... View more