Am I being unfair?

[sell_or_collect]

I had an item on auction, with 2 postal options, Standard or Registered. Standard was stipulated in my description as having "no tracking, and at own risk". The buyer shose the standard option, which I then posted, and got a Cert of Postage from the Post Office.

The buyer then contacted me saying the item never arrived. I explained that Covid has caused delays, and that the postal option chosen was at own risk, with no tracking. Buyer then opened a case against me, won the case, which I appealed. eBay, then ruled against my appeal, as I didn't provide a tracking number. Buyer was the refunded.

3 days later buyer contacts me, saying item arrived, and he now wants to pay me. I was livid with the whole situation, and eBay's handling thereof, and told him that he has already been refunded, and that the item is again my property, and that he should send it back, and that I would pay for the postage.

The buyer then gave me "Final Notice" days to provide my Paypal details to him within 2 days, so that he could pay. I explained that I am not interested, and would like the item back, and will reimburse him for postage. I contacted eBay about this, as I don't appreciate been given ultimatums, and am still furious about the whole transaction, and how it ended.

The buyer is now ignoring me, and not answering my request for the tracking details and his Paypal details so that I can reimburse his postage costs.

Am I been totally unreasonable? I am at the stage where I am now prepared to challenge this through the legal system.

[pixiesen2012 · Accepted solution]

there is nothing to challange,

you agreed to abide by ebays rules when you signed up to sell,

and the rules are clear,

if you can't provide tracking showing the item has been delivered, you have to refund

buyers don't have to pay for a tracked postage option because they are covered by ebays money back guarantee,

tracked postage is for the sellers benefit

the buyer wants to pay you, so you need to provide your details so that he can,

he doesn't have to return the item to you.

[sell_or_collect · Accepted solution]

Sorry, just to confirm, you did see that I stated that the buyer has now received the item in question. My issue is that I asked for the item to be returned, as he has already been refunded, and that he is refusing to send it back. That is my question, not whether of not I needed to refund him.

[pixiesen2012 · Accepted solution]

the buyer doesn't have to return it, he has offered to repay, most buyers who receive a refund don't do this and keep the item and the money, provide the buyer with your details so that he can repay you.

[tobiasd4]

Tracking is for benefit of sellers, buyers are protected by MBG if item does not arrive.

Why would a buyer pay extra postage if they get the option?

Unless you can prove delivery, you have to refund buyer, make sure it is through ebay case.

[sell_or_collect]

Buyer was already refunded, and then received the item 3 days later. Told him to send it back to me, and I will refund postage. He refused, and gave me 2 days to accept his payment. Why should I have to accept his payment, surely I have the choice.