broken chair seat

[stuartthegreyman]

I recently (22nd Feb) purchased a new chair to use with my computer price. The ad titlle is :- "Office chair, executive managereal chair, reclining comfortable with footrest." I put the chair together and tried it and it was ok. I left 5star feedback. The next day my wife tried the chair and wanted to try the footrest. The actual footrest is on two sliders. She slid the footrest out ad sat on the chair. The "footrest" goes just behind the knees. When she put her legs on the rest there was a cracking noise. I checked under the seat and saw that the seat had cracked the full width of the chair. The Seat evidently isnt thick enough to be able to use the rest. I sent a message to the seller (Chinese) and eventually got a reply asking fior photos. The photos cant show the front of the seat moving up and down. I did a video but ebay wouldnt let me send it. I then managed to get an email address which enabled me to send a message. The company replied asking for my ID and photos. and they said they will solve the problem. I told them it was only the seat that was damaged not all of the chair. That's two weeks ago and I've heard nothing since.  What can I do about get it fixed or a refund.

[john1297576 · Accepted solution]

Instead of dealing with a seller who will do nothing except try to get you out of time, why don't you use te tools ebay provde. Have you never read the Money Back Guarantee TOP RIGHT of every listing. The MBG is only for 30 days so you need to open a Not As Described case asap. The MBG is not a warranty, Warranties are  between you and the seller.

[redwick1]

Open a not as described dispute at the bottom of the page under Resolution Centre.

Escalate it after a full 3 days of opening the dispute.

The seller needs to send a pre paid label for the return.

If they dont then ebay should when you escalate the dispute.

Make sure it goes back tracked and that the tracking is in the dispute.

You have 30 days from the day of delivery to open a dispute in ebay

Read up on the Ebay money back guarantee

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

You are also covered by the paypal money back guarantee if you paid that way.

If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day

Did it come from China or the UK

If China then that is where it will have to go back to but if it says UK on the listing then it goes back to the UK.