Community Platform Discussion

Community Platform Suggestions & Feedback

Hi all, This board is a place for Community users to share feedback about the Community platform. We want to have this board to allow for open conversations about the Community and any suggestions you may have for the Community platform. Please make ...

Integrity and ebay

It appears to me that integrity both on the part of buyers and sellers has slowly dropped since internet trading began. Is there still a place for Ebay in this new world value of capitalism at any cost?

ive noticed not many people send me offers if they do its an insulting one

My prices for my items are fair based on what others sell similar items for but i dont seem to ever get a realistic offer just stupid almost half price offers which are ridiculous and insulting , no where near a best offer.ebay constantly send me sen...

Feedback

I would like to be able to understand why/how eBay thinks it's helpful to have a recent or relevant feedback option.?? I can't get my head around that from the options eg posistive, neutral or negative eBay thinks one of these is relevant but to what...

What Are The Reasons Behind So Many eBay Businesses Failing?

What do you think are some of the top 5 reasons why eBay businesses fail? This was covered a few years ago, but I think that new up to date information could help people.

Postage deducted from my earnings when buyer paid?

I got completely stung on an item listed with free P&P when the buyer opened up an item not received and ebay found in their favour, losing both the item and money from the P&P, so I immediately changed the P&P on items for sale to buyer pays, so thi...

All good things must come to an end.

Well it was fun while it lasted, Ebay used to be a great platform for selling/ buying but not any more. The high heid yins will no doubt say some utter bull word salad such as "these strategic changes have been implemented through listening to our me...

Complaint refund

Hi could someone please help me,i sold an item on ebay,and the buyer made an offer so I expected the buyer paid for the item then I wrapped the package up really well so I messaged the buyer saying I would be posting the package the next day which I ...

Seller protection idea

Hi all. After yet another buyer not reading the description and complaining about an item I’ve sold, I just wanted to rant. I am so fed up of eBay not offering sellers more protection when it comes to disputes. It seems like eBay doesn’t really give ...

hmrc reporting

apologies if this has all been asked before....i have sold 29 items and ebay have asked for my national insurance number for the hmrc digital reporting thing. i am just wondering what hmrc actually do as reading the information does not give me speci...

eBay recently changed policy and is now Forcing Returns

I've been selling on eBay for over 24 years, up until a few days ago I have listed and sold all items without returns (unless defective, not as described etc) - but now when I try to list in any category eBay won't permit my listing to go through unl...

Restricted items application

Hi I Applied to sell Vapes and my Application got rejected after waiting 3 Weeks They say you need business eBay Acc - I have oneGood standing in eBay- I am Registered to Uk - I am What other criteria could they Reject me on????Also can you re-apply ...

Confusion over vat on a best offer for an item

I sent a best offer for an item listed by a business seller. I thought VAT was included in business seller prices (there's nothing on the listing to suggest otherwise) so imagine my shock when confirmation of my offer included the words "20% VAT will...

Blocking a sellers messages

Hi,In error I blocked a seller. When I realised what I'd done I sent them a message that looks like its gone through saying it was my error but I have not received anything back and I have now won the item but no contact from him yet. Do you need to ...

Has anyone in the UK managed to sell to the USA in the last few days?

I sell mainly to the US but in the last week nothing and I have had three customers contact me saying I don't send to the US. I know their is a problem with Global shipping and the new tariffs but I don't use it. I send items myself by royal mail. I ...

Simple Mail Delivery! WHAT'S SIMPLE ABOUT IT?

Between the multiple scams (iPhone 16 purchased and cloakroom tickets arrive), the eBay, 'Simple Mail Delivery' scam, is far worse than any criminal scam enterprise because in eBays eyes whet they've done is legal! Simple Mail i yet another fanciful ...

BEWARE OF SELLER

Beware of ***seller - they say they are based in Birmingham but say they don't know where this is when you return a purchase and trying to get e refund appears to be impossible - EBAY appear to be no help either.

Item Damaged on transit by Evri - Buyer wants refund

Can someone help please? I sold an item (a dress) it was sent by Evri. I receive a message from the buyer saying she received a notification from Evri to say that the item was damaged while in transit and is beyond repair contact your seller. She has...

Selling an eBike

I listed my Raleigh eBike on eBay. It's a Raleigh, not some unbranded dodgy import. Weeks after listing it I get sent a very accusatory email and eBay message stating that I've broken selling listing rules and the item has been removed. The first mes...

Drs messages and phone calls

Why do I keep getting bothered by this collection company I owe nothing they really need to get lost already saying it's in Liverpool there getting nothing from me scammers eBay needs to sort this out it's making me want to get rid of my account so I...

Item policy violation

I have just advertised a dress on behalf of a registered charity on Ebay. My first listing. But it has come up as a policy violation but when you click on resolve it say nothing found here. Any help please?

eBay's policy

When Did eBay Become So Unfriendly to Sellers?Case 1:A buyer purchased a ring and requested a return, claiming that one of the stones wasn't properly set under the claws. I obtained a written report from a professional jeweler confirming there was no...

Buyer has put wrong address on label and will not collect from depot

Buyer has put an address on ebay label as a spar shop, Now claims shop will not accept the package. the package has been sent to post office depot. Buyer wil not collect. Wants me to redirect to another address. Is going away for a week

Resolved! Import Duties on purchase from Japan

Hi, i've been an ebay member 20+ years and never had this before. I purchased an item on ebay.co.uk not realising it was from Japan, the item was delivered and a day after delivery i receive a text from fedex asking me to pay import duites and fees £...

prepaid label issue

hi guys. i have some issue from post office. i went post office few times saturday and sunday to post item they said tracking number is invalid . you need to speak with ebay. when i called ebay they said until monday this issue gonna be resolved . bu...

Auto paid

AUTO PAID... This is most confusing for seller and buyer. My payment will not be completed until I collect, seller will not release item until payment is complete... "Mexican standoff... then if you DO trust each other and click "item collected" paym...

Sellers sending worthless items - got name & address from electoral roll

Is anyone else experiencing this? I know it's from the electoral register as that's the only place that has my full name. The items are worthless (think 10cm a string, a single picture hook, a bag of glitter?!) and if they contain invoices they're fo...

No reply from buyer

I put an item up for sale that was listed as broken. It sold and I messaged the buyer to be sure they had read the description and were aware it didn’t work.I got no reply after 24hrs so I cancelled the sale and relisted the item. A few days later it...

eBay seller support

I have just sold an item on eBay UK which the buyer paid for and the funda are held by eBay.The Post Office have tried twice to deliver the item without success and the buyer is not answering my messages.I contacted eBay via their chat and it became ...

Ebay asks for documentation for my sold items

I am looking for some informations about this matter hence it is frustrated already, i have about 5k payouts stuck on hold now and this makes my founds very low so i had to put my ebay seller account under days away until this is sorted out. Ebay MC0...

Resolved! eBay Protected My Account – A Positive Experience for Loyal Sellers

Hi everyone,I wanted to share a real experience that truly shows how eBay values and protects sellers who follow the rules.Recently, a buyer opened an INR (Item Not Received) case against me — even though the item had been delivered and I had full tr...

Seller News: December 2025

Weekly Chat with the eBay Community Team

Community Mentor Programme

Resolved! Import Duties on purchase from Japan

Resolved! eBay Protected My Account – A Positive Experience for Loyal Sellers

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