Community Platform Discussion

Community Platform Suggestions & Feedback

Hi all, This board is a place for Community users to share feedback about the Community platform. We want to have this board to allow for open conversations about the Community and any suggestions you may have for the Community platform. Please make ...

Postage when items relist

Just wondering if anyone is having the same problem as me. When my items resist they are doing so with the postage being changed which is a higher amount than when I first listed it. I am at a loss as to why and fed up of having to revise my listings...

Negative feedback from a buyer who kept the product

I'm having an issue with one of my recent sales on eBay. A buyer left me negative feedback, claiming that the item was not as described. Interestingly, the buyer kept the product and did not attempt to contact me or ask for a refund. I have sold seve...

the lengths someone is going to defraud us for a £3.50 item its so sad

we shipped a small funnel out last week, customer just sent us a direct message saying its broken and its cheap and they want a refund. they sent us a picture and the funnel is a totally different funnel.We manufacture from our own unique mold so its...

Account restricted indefinitely

Hi ive been permanently restricted for no apparent reason, I've sent of the documents such as proof of merchandise on several occasions and this morning was sent an email stating my account would be permanently restricted. I've had the account for ov...

Restricted items

Does anybody know we're all the restricted items end up I have sold several nice antique boxes which for one reason or another have been deemed restricted eBay have credited the buyer and I have kept funds but I just wonder were they all end up as th...

Prohibited Items

I was under the impression that edged weapons, bladed articles, were prohibited on ebay. I reported a bayonet being being described as a relic letter opener and was informed that it did not contravene listing practices !The listing was for a bayonet ...

Personal data

I have requested a report for all my personal data held by EBay, however half the reports either contain zero or states 'file couldn't be accessed'. (Customer support and communication report)Why??I have been told loads of rubbish over the last few w...

Amazon shopping integrated with phone apps. eBay not considered important enough. No wonder sales do

Most mobile phones these days come with pre installed software that you cannot uninstall unless your phone is rooted. One of these is Amazon shopping. It is installed on Samsung, Sony, Huawei, LG, Google etc. but eBay is not important enough to be co...

Purchase History

My purchase history has disappeared except for the most recent buy earlier this month (August 2024). When I click help and support it shows a picture of a polo shirt I bought (couple of months ago) that I want help with, but none of the suggested act...

My Item Description Looks Weird!

What has happened with item descriptions? Has the formating been updated by a two year old?!? The problem i: Words at the end of desscription lines are being split over two lines, as demonstrated above. Have tried correcting, but the split words just...

My buyer has duplicate feedback from several sources, should I be concerned?

Hi everyone, I'm an inexperienced ebayer so need your help! I have just sold a high value item and have not yet posted it out. I wanted to check if I should be worried about the following: My buyer has 100% feedback but several of the places where he...

offers

Does Ebay charge you if you put your item open to offers? I did it once and got charged for doing so, plus their transaction fees.Many thanks.

Buyer received different desktop

By mistake I sent different desktop to a buyer , he received and kept it , when contacted him he admited I refunded him the cost of the pstage in order to send it back to me , I post the right desktop to him , today he messaged me he wont be able to ...

Unfair review

I received a ludicrous review for a brand new item, with the tags removed and this was stated. The buyer contacted eBay and issued such a review -"SCAMMER BE AWARE!!!! Advertised as New, no tags, lots of wear and missing parts". This is absolute rubb...

Returning item

Vacuum Ear Cleaner. The seller says there is no battery. But the picture shows a small battery in the plastic box and the list of contacts confirm this. I am no good at sending a picture of the box contents and it seems where once I could phone for h...

Why are ebay using an invalid phone number for identity verification?

I have been trying to set up a new device for my partner and eBay is wanting to confirm identity. I get a message saying that I need to call 2086100157 and quote a security code which displays in the message. This phone number does not connect and al...

Resolved! ebay

I feel that a person is objecting to items i sell and asking ebay to remove them it's happened once with an aftershave and 3 times with razors a shavette and a de safety razorebay said it breaks the knives policy which is ridiculous as there are 1000...

Dishonest Seller

A seller advertising refurbishment of motor mower cylinder blade cassette (5th May 2024) has not returned either my original cassette with a refund for work not done or a refurbished cylinder blade cassette. Unfortunately it is 4 months now of me con...

Feedback

Hi all I recently received feedback ratings from a sale, the buyer made a mistake and gave me a poor rating, which doesn't match his comments, eBay do not have any mechanism to change the ratings even when my buyer has said sorry and wants to correct...

Purchase Report

Im trying without sucess to see if its possible to create a downloadable report of all the purchases I have made with the sellers name and amount paid. As yet cant find any way of doing it. Any solutions gratefully accepted. Thanks

Resolved! Ebay message cancelling an order

I had a message this morning from ebay cancelling an order due to suspious account,never had one of these. Ebay have not refunded the customer and I cannot cancel it or reply to the message. Do nNot sure how to proceed. Any advice always welcome.

GSP Tracking shows the item reached the hub but buyer opened a request and now EBay want me to resol

Some time ago I sold an item using the GSP. The out of the blue the buyer opened up a "request" , I checked the tracking and it had reached the hub although the hub did state that they were delayed. The blue line , now looks like the items moved but ...

Model Railways pages screwed up.... Again

Yet again the Model Railways pages have been screwed up, rendering them almost useless. Modellers are often not looking for specific items, we just want to browse what's for sale and if somethng of interest truns up maybe buy it. Specifically in O ga...

Seller selling my items he said he never received

This is my original advert for my items. Type in the 3 item numbers he's selling and you'll see there the same I sold Games under the Item ID 235610497512. He stated they weren't delivered and was refunded £51.55. Jim19660_1

Live Chat is unavailable

I have tried for so many times to connect with live chat agent of eBay for that is shown as hide only call services available but that only US and Canada, please someone help me for this.

Restricted item

Good evening everyone.I sold a erkley bone chess set pieces to a USA client last week. Few days ago, I got a message from Ebay Global Shipping that they will not be sending on the item as it is a restrickted item. They didnt clarify why it is restric...

Beware of tiny opting out option at the end of 'terms and conditions' when youbuy anything.

I call what happened to me a scam but my bank says it is not a scam. It is a confidence trick. At the end of terms and conditions on many payment agreements, there is a tiny little box. In the small print it says you must tick this box to opt out of ...

Drs messages and phone calls

Why do I keep getting bothered by this collection company I owe nothing they really need to get lost already saying it's in Liverpool there getting nothing from me scammers eBay needs to sort this out it's making me want to get rid of my account so I...

how would you rate this item

Sorry sellers ,,due to ebays' new 'how would you rate this item' 1 to 5 stars,being a compulsory rating before i can leave positive feedback,then in future i won't be leaving any feedback.Ive noticed not all sellers have this extra rating.

Change my listing in seller hub back

why do u need change things that doesnt need it. I would like my old listing in seller hub back as the new one is awful. writing massive i dont have my schedule or what im selling also amount, without clicking in to active page.