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Your February 2024 Seller Update

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What do new HMRC rules mean for selling on eBay?

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Community Platform Suggestions & Feedback

Hi all, This board is a place for Community users to share feedback about the Community platform. We want to have this board to allow for open conversations about the Community and any suggestions you may have for the Community platform. Please make ...

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Postage/ delivery Policies for private seller

I am having difficulty changing the posting choice. Keeps going back to 'Hermes door to door '. I have never used this service so don't understand why it comes up when I try to add postage to item. Why can't a choice be made manually? I know that the...

User avatar by • Contributor
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Refund

I am having great difficulty getting a refund for an item way past the promised delivery dates, several dates in fact. Getting response from the seller is like pulling teeth. I have tried contacting E Bay direct , but that is a no go as the instructi...

taking buyer to small claims court

I’ve sold a factory sealed item on ebay and didn't accept returns, they immediately claimed the item was fake and requested a refund after opening it and using it. ebay is saying they cant confirm wether the item is fake or not which i understand but...

User avatar by • Member
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Resolved! seller received a return but not paying

I returned a damaged chandellier to the seller via EVRI. I have got proof that he seller has received it. I had provided ebay with the tracking number, as I had to open the case, but the system DOES NOT show the status as "delivered" to the seller, t...

User avatar by • Contributor
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Sold Some Cash Its Apparently been returned to me but buyer's address was correct. It's not arrived.

I sold some consecutive notes. The buyer had only two feedback and only just joined Ebay. I wish i'd taken notice of this. I sent it tracked and the buyer contacted me to tell me apparantly its been returned. I've checked the address and it went to t...

UK Vat

Hi all,when I'm trying to create a new listing, everytime eBay adds VAT. I'm regular private seller and I used to sell before a lot. But now it's a nightmare as additonal 20% comes to the price.eBay support is useless as always.What is wrong with my ...

No Longer receive Discounted Seller Fees

I used to receive promotions to discount my seller fees but that seems to have completely stopped ? According to eBay these promotions are generated automatically without human intervention Is anyone else no longer receiving discounted seller fees vi...

User avatar by • Contributor
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Item recall notice

Ebay have notified me of a product recall for an item purchased 3 months ago ! The manufacture knows nothing of this recall and as it is a healthcare item has mounted their own investigation claiming the warning is false . I suspect ebay have a probl...

Help

I had my account suspended and a dispute filed that item wasn't delivered however I provided tracking and the was picture of item being posted. Due to suspension and rules on buyers favour not getting changed as account suspended. On top of this £270...

Received goods that are not mine.

Hi have received goods that are not mine, had the correct address and my name but I didn't order. Was delivered while I was out, should have been sighned for but just left in a secure place have contacted delivery company but they don't want to know....

Buyer claims i sent an empty box

Hi allI am in a pickle, I sold an expensive item, from the off, the buyer started harassing me about not sending out the following day, my listing clearly stated to allow 5 working days to post, less than 28hours later he had sent me negative feedbac...

Payments on hold

Payment on hold just seems like a scam for ebay to hold onto peoples cash to earn interest on it. My item has been delivered and still waiting fot the money. No reason provided why it is on hold. With the high selling fees and scams like this I think...

Payment released

Greetings everyone,Ok so ebay suspended myself from selling on ebay permanently but they said i can buy on there which was a joke so i said thats cool give me my £5000 what your holding which is not justified they then turned around and said i have t...

I need help regarding vat

Hi thereHope you are safe and wellI am from siri lanka.I create a business account and change the country region to UK. when i put my price on any item eBay add 20% vat.How can i avoid VAT.I CAN'T beat other sellers price due to extra vat.That's why ...

Message about Vat

I have been told bidders on my items are receiving emails saying they will be charged 20% vat. im uk based so are the bidders/buyers ... this is affecting my listing and I could lose a sale as my bidder is going to withdraw bid?? HELP

I have returned the damaged expensive vintage amp by byuer and he claimed it delivered not workihg

Is there any chance I have eBay help to have compensation by partial refund or some other way, byer rejected the partial refund and now i have to spend to fixt an expensive vinatge amp and even pay for it return, the byuer have a win-win situation an...

Help needed

I purchased a Rigel Smok 230watt vape mod on 10th Sept 2023. I used it everything was fine then it just went off and would not come back on. I contacted the seller they asked me to open a return request which I did. They closed the return request min...

buyer after a good review ignoring messages and not collecting item: how can I cancel ?

Hi, I sold an item - for collection only - for £0.01. It is something I wanted to give for free, hence the low price. Buyer paid, emailed to say they would pick-up at the weekend & asked to leave them a good review and they would do the same for me. ...

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