Community Platform Discussion

Community Platform Suggestions & Feedback

Hi all, This board is a place for Community users to share feedback about the Community platform. We want to have this board to allow for open conversations about the Community and any suggestions you may have for the Community platform. Please make ...

Feedback Policy

Back in July 2024 ebay stated on the announcements board that they would be making changes to the feedback policy. Although they have made changes to the policy and it clearly states that they will look at every feedback individually before they come...

No confirmation of delivery on dashboard

Just checked another few items sent on Tracked 24, the Royal Mail have confirmed delivery but nothing showing as being delivered in tracking on my dashboard. Given the fact me do not recieve payment from the 4th February until confirmation of deliver...

parcel delivery progress

With the upcoming change to we only get paid on proof of delivery. Why are my Tracked 48 items showing no progress on my dashboard, when half of them have been delivered. EBay want to get their act together, they call this an improvement, what a joke...

new to ebay, but am trying ti find way to get them to phone me about query.have had such contact bef

how do i get ebay to ring me?

charged for a item that never turned up

iv been robbed by EBAY for a item what never turne up, the best part was i asked a for a signed del note and was shown a picture of a parcel , so now the crooks have closed the case, Amazon here i come

Item not delivered

Item not in box delivered eBay have not helped me

Royal Mail 48 hour tracked

Hello,I sent an item by Royal Mail 48 hour tracked. The buyer claims they did not receive it. The Royal Mail tracked info shows that it was delivered with a photo of where it was left. The buyer still wants a refund. Do I have a case not to give a re...

Evri charges

I am trying work out evri.com postal charges for 2.3kgs package. What postage should be and what it comes out at is 2 different things.It is giving me a very cheap prices when I log in with my name on evri.com, not what I think it should be.Has anybo...

Outpricing for buyers and sellers.

I offer items of clothing when I am clearing out. I also offer hand crochet and knitted item for next to nothing for those who appreciate hand crafted items. I accepted recently £5 offer for a pure new wool hand knitted beanie and I only chargeed £2....

Non payers

Is anyone else having trouble with non paying bidders. Also does anyone else think buyers get too long to pay, it takes an age to go through the process and then you can't leave negative feedback

Resolved! If an ebay return request was started but the item isn't returned, do I receive held payment?

As per the subject title. So for context, currently payment for my item sold is being held as the buyer wishes to return the item.In my item listing I have stated; '14 days return. Buyer pays for return postage.'This is the communication received fro...

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Buyer paid through ebay and collected but claimed they haven’t collected

Hi, So I sold an item for collection worth £350 and they buyer collected it and paid via eBay payment system. The conversation on the eBay app was to meet up at the specific time and he sent his number through an image but after we meet up he send a ...

taking buyer to small claims court

I’ve sold a factory sealed item on ebay and didn't accept returns, they immediately claimed the item was fake and requested a refund after opening it and using it. ebay is saying they cant confirm wether the item is fake or not which i understand but...

Unbelievable but true.

ordered an item from a seller that I have previously ordered from in the past on several occasions. Never any problem and received the items. This time they posted an order through Royal Mail via Amazon. When I checked on the tracked delivery it says...

Safety Warning

I have received the following email from eBay. On investigation the link to the europa safety gate takes me to an entirely different product, namely a games console charger. I trawled the site for a warning on the battery and no such warming exists. ...

eBay policy.

Hello.Can anyone answer this simple question?If eBay have a “no offensive language “ policy, how on earth do they allow sellers to advertise “*bleep* It” items for sale?I have reported one such item which was removed, however, there are still literal...

New eBay Payment rules, fees & (postage restrictions for sellers later this year)

Anyone else find these new rules are going to make eBay a lot worse? Feb-2025 - Fee for Buyers when purchasing - Surely this will limit sales and push buyers to other platforms. They say its to match with other sites, but seem to be missing the point...

New private seller changes - Feb 2025

So as of 4 Feb, eBay will now hold onto private seller monies until after delivery confirmation which, if there is no such confirmation could be 14 days plus. Private sellers in addition have to request payout (and have since Oct 24 I think). While t...

REFUNDS

Hi! Does anyone know how or even if I can obtain a refund after the 90 days cut-off??Thanks

Limited listings

Is anyone else struggling with the 300 free listings? my sales have drastically fallen off becuse I cannot afford to list my cheaper items £17.50 to list 50 items!!!! to me thats not tenable, I've been selling on ebay for nearly 20 years and always u...

The new fees to be added to buyers are way to expensive

The new fees to be added to buyers are way to expensive, I am a seller & eBay think we are dumb, wow !! no fees for sellers lol , but just double the fees and put it on the buyers end will still mean I would have to sell an item for the same price if...

Item Descriptions Crammed into Difficult to Read White Box

Hi all! Is anyone else having the same problem with item descriptions? Above screen shot shows actual size of the description block. Can't see it all without scrolling and it is very difficult to read. Tried AI, but it misses too much detail. Thanks!

New messaging Service

New messaging Service I did not click TRY IT so why eBay forcing me to use the new messaging, if eBay are going to change something just do it don’t convince people that’s it’s an option when its notClicking to TRY IT is NOT TRYING IT it’s converting...

Does GSP post to Switzerland?

Does GSP post to Switzerland, please? I have used GSP on and off for years (I do not post Internationally direct). I have been asked to add GSP to an item for a buyer in Switzerland. I did, then said she could not bid. So I added her as an 'exception...

Confirmation email

I've brought loads of stuff off ebay and always get a confirmation email from ebay. But yesterday I brought a dvd and I never got a order confirmation. It says I've paid for the item and the money has been taken but I'm just a bit worried as I never ...

Cant send offers

Can anyone help me please. on 'send offers to buyers', i can send offers via my mobile phone, but just starting today, it wont let my husband send the offers from his phone. It just comes up in red, saying 'offer not sent'. He hasnt altered anything....

trust device

stop idiotic emails re " do i trust this device " yes i do IDIOT WHY DO YOU THINK I AM USEING IT *bleep* !

Receiving Seller Offers on items Viewed but NOT in my Watch List! Again!

Ebay please note! If I am in the least bit interested in purchasing an item I will add it to my watch list, I neither want nor need unsolicited messages offering me discounts on everything I look at. I also have no wish to take 'advantage' of ebay po...

Fees for listing items

Are the fees for listing items changing? Or the commissions ? Energy info sent out a bit confusing.

My unnaceptable treatment from eBay chat

Subject: Community help needed discussion. My Experience – Unacceptable Service and Unprofessional Conduct Dear community please help me, this was part my complaint during chat for clarification.. can anyone help ? I am writing to formally escalate m...