Community Platform Discussion

Community Platform Suggestions & Feedback

Hi all, This board is a place for Community users to share feedback about the Community platform. We want to have this board to allow for open conversations about the Community and any suggestions you may have for the Community platform. Please make ...

Unfair

I purchased an item with 256GB memory and when item arrived it was 128GB memory, contact the seller and now noticed that description change and even the item listing changed with no mentioning of the 256GB anymore

Resolved! Ebay order arrived but cartoon only had bubble wrap

Yesterday I received a package but on opening it found a pack of bubble wrap instead of an Amazon Kindle Scribe I bought. Seller says he definitely sent it but Royal mail slipped it through the letterbox and I was the person to open it and there wasn...

Obtaining a payment from my Private ebay Selling A/c credit

eBay seem to recently made it more difficult to obtain fund payment from my selling account balance. I seem to correctly follow the convoluted instruction, but only manage to finally return to their original advice without success. I hope I'm not the...

I'm getting a message from DRS

For some reason, I'm being called something else other than my own name. Said that I need to refer to a self serve on the drs website about ebay with a reference number and emailed passcode. I, for one do NOT have anything to do with what is supposed...

How can Buyers actually verify UK manufactured Supplements?

This is meant to initiate a constructive discussion, food for thoughts so to say, for people who ponder about the same thoughts: I as many others, purchase Nurition Supplements on eBay on a regular base, due to eBays' fantastic search function (compa...

USA marvel comics

HiI am a UK of marvel comics. I have a monthly budget for comics and looking to buy from eBay I am wondering if there's any USA dealers who don't use global shipping as it does not combine postage. Or any who use global shipping that can combine post...

EBay marketing - you might like this

Why when I’m searching for a brand of handbag called Lupo does eBay tell me I might be interested in a Lupo VW car? why when I’m looking for a size 10 shoes, in any brand does eBay recommend shoes in that brand in smaller sizes I’m never going to be ...

Issues completing eBay sales with offers and counter offers...

I have been experiencing ongoing issues with completing transactions from offers received and counter offers sent/ received. This has been a continuing issue since last year when eBay changed its check out process in order to keep listings live until...

No Reply From Seller

Hi all I purchased a laptop in december it comes with a 1 year guaranteeBut it has gone kaputI have been trying to contact seller, but no reply in messages They are still trading as can see they have stuff up for saleWhats my best way to try and get ...

Sent two parcels overseas and they being sent back to me ?

I sold two items this month. One was sent to a buyer in Germany and the other was sent to a buyer in Italy. I made sure the declaration form was on both parcels and filled out correctly. It’s been almost 3 weeks and the parcel to Italy is still sayin...

False and Misleading Claims

Dear eBay Customer Support Team,I hope this message finds you well. I am writing to formally request your assistance with the removal of negative feedback left on our account by a buyer regarding order number 20-12531-37310 (Return ID: 5283497409, Bu...

IGNORANT EBAY !

WHY has ebay made ot IMPOSSIBLE to contact them direct ? Is it becsuse the are being comission by the sellers that tip is off snd therefore hsve no interest in helping us. Making ebay FRAUDULENT, ACCESSORY TO DEFRAUDING CUSTOMERS.

Changing Pics on Newsletter

HiI don't know if anyone can help me with this but we send out a newsletter every week and I want to change the photos on it as they're products that I either no longer have or just fed up of looking at but when I try to amend it I can change the tex...

Have eBay shot themselves in the foot with their new terms for Private sellers?

The new conditions for sellers to get paid only after two (or three days) after the item is delivered is yet another example of Corporation poor planning driven by the account executives in the company who understand figures but have no ideas when it...

Can’t get any help from e bay!!!

Ordered a rear window seal for my car, seller messaged picture of the rubber which looked wright so ordered. Arrived way too small for the window. So messaged seller no reply. Opened a case which was then closed. Can’t get any help to sort this out h...

SELLING BLACK LIST

We have just received this letter from *** banning us from selling their products on eBay and suggesting that we set up our own e-commerce website or use Amazon. If we don't comply by the 31/3/2025 they say that they will take legal action against us...

Refund not received

Having twice made a purchase from a seller & both times they failed to post the item then offered me inferior goods as a compromise which I refused & asked for a refund & criticised their diabolically poor customer service as a result they are quite ...

Refund

How do I get a refund for a item bought new and has become faulty after a few months?

ebay's UK policy on sale of Train Tickets needs up-dating

Hello ebay (hopefully someone listening), I believe your Travel Ticket Policy for UK train tickets needs up-dating. It does not reflect the up-dated National Rail "National Conditions of Travel" (April 2024) which now allows the transfer of tickets f...

Lies - But so what just gives us money. eBay is a bit bleep.

How do you report an item when copying and pasting this is not allowed:-Our product capacity is large, if the huge capacity (MAH) is printed on the power bank, it can not be allowed to transported by the aircraft, so our products are not printed capa...

Feedback Policy

Back in July 2024 ebay stated on the announcements board that they would be making changes to the feedback policy. Although they have made changes to the policy and it clearly states that they will look at every feedback individually before they come...

new to ebay, but am trying ti find way to get them to phone me about query.have had such contact bef

how do i get ebay to ring me?

Royal Mail 48 hour tracked

Hello,I sent an item by Royal Mail 48 hour tracked. The buyer claims they did not receive it. The Royal Mail tracked info shows that it was delivered with a photo of where it was left. The buyer still wants a refund. Do I have a case not to give a re...

Outpricing for buyers and sellers.

I offer items of clothing when I am clearing out. I also offer hand crochet and knitted item for next to nothing for those who appreciate hand crafted items. I accepted recently £5 offer for a pure new wool hand knitted beanie and I only chargeed £2....

Non payers

Is anyone else having trouble with non paying bidders. Also does anyone else think buyers get too long to pay, it takes an age to go through the process and then you can't leave negative feedback

Resolved! If an ebay return request was started but the item isn't returned, do I receive held payment?

As per the subject title. So for context, currently payment for my item sold is being held as the buyer wishes to return the item.In my item listing I have stated; '14 days return. Buyer pays for return postage.'This is the communication received fro...

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Buyer paid through ebay and collected but claimed they haven’t collected

Hi, So I sold an item for collection worth £350 and they buyer collected it and paid via eBay payment system. The conversation on the eBay app was to meet up at the specific time and he sent his number through an image but after we meet up he send a ...

taking buyer to small claims court

I’ve sold a factory sealed item on ebay and didn't accept returns, they immediately claimed the item was fake and requested a refund after opening it and using it. ebay is saying they cant confirm wether the item is fake or not which i understand but...

Safety Warning

I have received the following email from eBay. On investigation the link to the europa safety gate takes me to an entirely different product, namely a games console charger. I trawled the site for a warning on the battery and no such warming exists. ...

eBay policy.

Hello.Can anyone answer this simple question?If eBay have a “no offensive language “ policy, how on earth do they allow sellers to advertise “*bleep* It” items for sale?I have reported one such item which was removed, however, there are still literal...