BEWARE OF SELLER

[chrihum1]

Beware of ***seller - they say they are based in Birmingham but say they don't know where this is when you return a purchase and trying to get e refund appears to be impossible - EBAY appear to be no help either.

[sml192]

Please be aware that it is against the community rules to name and shame sellers/buyers.

Have you actually opened a return request on eBay? 

[chrihum1]

no as already said I did not know that was the system - there was a clear
"return to" address on the original shipment label so I sent it back there.
The seller seems as if they are no longer communicating with me.

[*guinevere*]

You have to open an official ebay return request.

It's no good just sending it to a random address, you open the case, and ebay sends you a label with the correct address. 

If you do it any other way your seller is not obliged to refund you. They may not even receive it back.

Read the ebay money back guarantee, link on every listing.

[sml192]

As already advised, eBay will only help if you open a formal return request.  You can still try that and then contact eBay to get the tracking for the original

return uploaded. 

Depending on the reason for the return you may also be able to contact your payment provider for help. 

[chrihum1]

Not aware of system - not a random address - package had clear "Return to "
address which is the same one on their EBAY site

[tressygirl]

eBay's 30 day MBG Money Back Guarantee is written on every listing.

It's on the link below,  take time to read it,  as it could save you a lot of time and money in the future,  when buying on eBay.

https://pages.ebay.co.uk/ebay-money-back-guarantee/

@chrihum1