Don't buy heavy items from eBay sellers (2) | Community Info

vintagedeco · 2024-07-22T14:51:16.589000Z

A cautionary tale, following on from my earlier thread with same title, excepting (2): Item is an exercise bike, weight approx 18kg; arrived damaged and unuseable. Return label is for item to be taken to a post office. Can't lift the package off the floor! Been trying to pay the extra for collection from my home address. ParcelForce is unable to do anything, as it is a pre-paid return label. Seller is uncooperative. Spoke to a member of the eBay customer services leadership team: as far as eBay is concerned, seller has complied by issuing a return label and it is up to me to get it to the post office. Only way I will get a collection is by paying for the return myself. (Advised to get help, but neighbours are either elderly or at work and my family lives 25 miles away. ) It is my view that eBay should issue return labels to match size/weight of item, but that it really doesn't care anyway. (The eBay chat today was like speaking with a pompous robot.) Amazon always offers collection of larger items and so should eBay. So... I am closing both eBay accounts, (one already done, will close this one once I receive my refund). Had this account for almost 20 years: seen some things improve, but many things decline. At one time, I couldn't have contemplated being eBay-less, but it has red-taped; new user agreemented; complicated customer serviced itself into oblivion, IMHO. And I won't miss it one bit. Yay!

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Don't buy heavy items from eBay sellers (2) | Community Info | eBay UK