Buying

Question about returns, need advice.

Hiya all, just after a little clarification regarding a return. My daughter is at uni & lost her airpods, she has autism & needs music to get thru the day so I bought her some from eBay, seller seemed nice & went above & beyond to post them straight ...

Returned item after 30 days, ebay wont allow refund

I brought a 900 pound oven online. It was faulty and the gas didn't work. We didn't have it fitted until after the 30 day money back guarantee. Seller agreed to accept return and arranged collection, oven collected and seller tried to refund. Ebay ar...

VAT charged on purchase price?

I've just purchased a second hand loft ladder, from a private seller in a town near me (so collecting it personally) in the same country (England), and I've been charged 20% VAT. My assumption is this is an error as VAT was not mentioned in the listi...

How many buyers are aware of the new Ebay Fees starting on 4th February?

I'm a private seller and earlier this year received a notification about the introduction of new 'Buyer Protection' fees. I'm also an Ebay buyer (most feedback is for purchases) but have not received ANY warning of the new charges as one. Presumably,...

Will VAT be added to items for sale in Italy when bought in UK?

I am seeing an item for sale in Italy. The price is about £129 including shipping (£22).Will VAT be added on checkout? Or when the item arrives in the depot? Or buying from EU countries on eBay have already VAT inclusive in the price shown on the lis...

Click and Collect

Anyone know why ebay is still offering Jet petrol stations on Click and Collect? They don't accept parcels anymore. Always used argos previously without any problems. Jet refused to accept delivery so evri dumped parcel at house next door to petrol s...

Collection large furniture

Hello all, Who generally would bear responsibility for removing large pieces of furniture from the sellers house? I have recently collected a few large pieces of furniture and had to carry these out of the house from upstairs by myself. The original ...

VAT invoice

I cannot seem to find the VAT receipts for my recent orders. I have gone to purchase history but there is no invoice option when I click on more actions Does anyone know what I need to do ?

Missing postage and cancelling query?

An item I bought went missing. Eventually I received card from Royal Mail saying not enough postage paid. Seller wants me to cancel query I’ve raised on this order with eBay, then he will refund postage so I can pay Royal Mail. is there another way t...

Resolved! Item arrived damaged and this is seller's response

So I received an item in the post and it arrived damaged. I must say the padding inside was not good enough for the fragile items, so I'm not surprised. I told the seller and they said they will contact ebay. Came back and said "so I contacted them. ...

Auctions still letting in bids after the countdown timer says the auctions have ended

The other day I bid on an auction 4 seconds before the end of the auction and 4 seconds later it said the auction had ended, I assumed I had won as it showed there were no other bidders after me.I continually update about 3 pages of the same auction ...

Stopping sellers using Evri

I am sure there will be many like me who are bemused how Evri are still in business. I have had delivery after delivery fail or arrive late and nothing gets done because sellers keep using them.I just did a Trust pilot search on Evri UK their one sta...

Resolved! Insane logo

And I read this how?! Why plaster ebay all over something? I know I'm on ebay!!!!! I don't need to be told 20 times!

Resolved! Marking an untracked item as delivered

Hi community,Does anyone know if buyers can mark an untracked item as DELIVERED?I received the item and also got a delivery confirmation email from the courier), and promptly left a review for the seller, but the item is still marked as DISPATCHED an...

Bought 2 RAM sticks not as decribed

Purchased 2 Crucial 64GB (2x32GB) DDR5 5600MHz SODIMM RAM kits on January 27th, 2025 (Order ID: 26-12614-42200) from seller ahmed14. Both sticks have labels showing CT32G56C46S5 (DDR5-5600MHz), but after thorough testing, I’ve confirmed that:One stic...