Marking an untracked item as delivered

[robbina70]

Hi community,

Does anyone know if buyers can mark an untracked item as DELIVERED?

I received the item  and also got a delivery confirmation email from the courier),  and promptly left a review for the seller, but the item is still marked as DISPATCHED and Ebay is not releasing the funds to the seller. 

The seller said they read buyers may have this option (marking the item as delivered), but I cannot find it anywhere in the item details page.

I'd really would like to help them to get their payment quickly, as I had an excellent experience with them.

Thanks!

[**peaseblossom** · Accepted solution]

There is no way that buyers can mark as delivered.   It's only done by the online tracking.   Without that the seller will get the money but it may be held for up to 30 days.

[lehavre98]

Or, in layman's parlance: just another eBay Money grubbing wheeze"   Now ebay can hold monies back for how so ever long they choose.  Example/guff?  "Money available 14 Feb".  Reality?  Paid 17th Feb.  How is that fair, legal even?  private sellers leaving in droves.  Ebid, anyone?

[barry2911]

So @ebay if my buyer has provided positive feedback on an untracked item, when can the funds not be released then, like your competitor Vinted does? 

[titus58]

Having same issue. Item I sold 26th Feb delivered to customer 27th and feedback received so all good.

Money still held as no way of showing delivered.

Come on eBay why can’t you look at feedback then release as been suggested earlier.

20 plus years and this blatant holding of funds is not the way forward.

Previously funds were released within days and I understand why this has been done to follow vinteds lead but where is all the interest on funds being held going. Plus moneys from buyer protection payments (worth it).

A nice little earner.

Please ebay just tweak this a bit so that the seller feels valued and don’t start looking elsewhere to sell, if they haven’t already.

[tuttlexx]

Had the same issue. My payment withheld automatically for 14 days by eBay. If I had sent the small item tracked, or tracked items in general, eBay pays up. For untracked the wait is 14 days. The system is stupid. I contacted an agent about how stupid this is. So, even if the buyer leaves feedback the same day as receiving the item the wait is still 14 days for untracked items, apparently in case there is an issue! But tracked items are totally different process, it is assumed by eBay that a tracked item will have no issues. To send a small item tracked is obviously more expensive, and one has to decide if it is worth it to get the payment quicker. My thinking is that eBay will soon introduce an extra cost for printed labels as only method of postage, then whatever postage costs on top. 

[miffmoffmoo]

Same problem.  This is the first time in ages that I've sold anything on eBay, but I thought for this item I'd like to sell to a wider audience than, e.g. FB marketplace. Now I wish I hadn't bothered and just sold it locally for less. Pretty sure this will be the last thing I sell on this platform, there's so many more layers of admin and intrusive hand-holding nowadays than in the quite recent past.