Marking an untracked item as delivered

Hi community,

Does anyone know if buyers can mark an untracked item as DELIVERED?

I received the item  and also got a delivery confirmation email from the courier),  and promptly left a review for the seller, but the item is still marked as DISPATCHED and Ebay is not releasing the funds to the seller. 

The seller said they read buyers may have this option (marking the item as delivered), but I cannot find it anywhere in the item details page.

I'd really would like to help them to get their payment quickly, as I had an excellent experience with them.

 

Thanks!

Message 1 of 24
See Most Recent
23 REPLIES 23

Marking an untracked item as delivered

Thanks. I was getting worried. 

Message 21 of 24
See Most Recent

Marking an untracked item as delivered

I currently have 4 items that have been delivered.  They were tracked and signed for, but Ebay refuse to pay me.  This has gone on for over a week.   They say to register a Tracking Number, which I have, but won't tell me where to register it.  Even items that were delivered last month are still shown as Awaiting Delivery, though these have been paid now.  

As I am now using my sales balance to pay for purchases, these delays are causing me serious issues.

 

Their On Line Helper is useless, too.  Once the AI can't sort it, you get the options of a phone, or text helper.  As my hearing is impaired,  I use Text.  This is supposed to be answered in around a minute.  They log it a minute but after an hour, I had had no messages, or texts.  This really isn't good enough.  

Message 22 of 24
See Most Recent

Marking an untracked item as delivered

Hello,

 

I am new to eBay and just sold an item internationally that was delivered (untracked) yesterday, but it is still listed as 'Dispatched' today.  The buyer has sent feedback and is very happy, but if I am reading this thread correctly I have to wait 14 days for the system to list this item as 'Delivered'?  And therefore, the funds are only released after that?

 

Thanks.

Message 23 of 24
See Most Recent

Marking an untracked item as delivered

Got buying related questions? Start here: