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Seller News: November 2025

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unable to mark purchased item as collected

I purchased an item which was collected for me. The seller refunded the cost of postage. I am happy with the item and have left feedback. Unfortunately I am unable to mark the item as collected and the seller has let me know that the payment is being...

User avatar by • Contributor
  • 15 Views
  • 2 replies
  • 0 kudos

£10 voucher complete scam?

I downloaded the app to get a £10 voucher and there is no sign of it anywhere. Obviously the automated customer service number or chat doesn't allow to speak to anyone so there nobody to guide me how to get the voucher. I am starting to think that th...

Fake gold chain purchased 4 years ago. No support from eBay.

So after buying what was described as a 9ct Rose Gold Curb chain on eBay and paying for it through PayPal in 2021 i have now found out that the chain is in fact not gold. Having raised this with Paypal and not getting anywhere as it was over 30 days ...

User avatar by • Contributor
  • 236 Views
  • 9 replies
  • 0 kudos

Consumer protection

In the car earlier today and there was an item on the radio about doorstep piracy,( getting a parcel stolen from your doorstep). I was interested in this and paid a bit of attention to what was being discussed. One thing that stood out from the item,...

Item not received, but eBay showing it as delivered.

Item shown as delivered at 11.22 today. It wasn't. I did have a visit from postie , but he only delivered two items not three. The two I have are also showing as delivered ( no problem there). I do know this postie, and I don't see him as marking it ...

Buyer protection when item is a pre-order

I have the opportunity to buy a collectable item on pre-order. I can buy now but item is not expected to be available until this time next month, (12th December). How do I stand with buyer protection given that it is likely I am not due to receive th...

User avatar by • Contributor
  • 104 Views
  • 8 replies
  • 0 kudos

Fraudulent seller

I bought a smartphone with sellers 3 months warranty. Within 2 months it was faulty, seller sent a returns label. Phone returned with proof of posting. He occasionally replies to emails saying I was to be reimbursed in full but it never happens. Mist...

Resolved! Is Evri killing Ebay?

There are plenty threads with people complaining about Evri, many have replys from happy customers saying " I havn't had a problem with Evri" but if you did then you would find out just what a joke they are.The measure of a company is how they deal w...

User avatar by • Engager
  • 56795 Views
  • 246 replies
  • 37 kudos

"Buyer protection fee"? I don't think so. What a scam!

Was just about to purchase an item when I noticed a ~£3 "buyer protection fee". What an absolute scam. As a buyer, I absolutely refuse to pay eBay for the privilege of bare minimum customer service. Foisting hidden fees and extra charges onto buyers ...

Anyone recieve their vouchers for buying on eBay live?

Hiya. Purchased something I otherwise wouldn't have for a tenner during an eBay live in order to try and get ahold of the two £25 vouchers on any purchase at or above £50, but I haven't recieved it yet. I know it states it can take up to two weeks, b...

User avatar by • Contributor
  • 484 Views
  • 19 replies
  • 0 kudos

"New" items sold with limited return options

I remember once in the past with Ebay, and now again: buying an item from a seller that claims to be "New", still in original packaging, but with limited return option -- on the recent item, just 14 days (sic) for a new item!! But the item is defecti...

Search - is anyone else finding it as useless as me?

In the past few months I have found the search function to become nearly useless. I often search for specific computer hardware components, I usually use the exact model number, brand name, memory size etc in the search. An example would be "NVIDIA R...

User avatar by • Engager
  • 5058 Views
  • 64 replies
  • 12 kudos

Collection only seller not giving full address

Hi I brought an item on ebay collection only ask for full address just got a message to pick up half way down a street contact mobile number. Tried to cancel buyer refused. what can I do to get money back

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