I've recently been on to support about eBay's "10p Per Order Fees For Sales up to £10 in Selected Categories" not applying on my sales within the 'Collectables' category. I'm currently being charged 0.25p fixed (down from 0.30p because of my shop tier) rather than (what I believe should be) 10p on sales under £10 in the 'CCG Individual Cards' category which is within the 'Collectables' category.
Here's more information about the order fee:
https://pages.ebay.co.uk/ads/2022/10p-order-fee/
Support just told me because it's in a 'nested' category within 'Collectables' it doesn't apply. But all the categories they've mentioned on the page above are top level categories that you can't actually select - you would have to select a nested category for all of them. It specifically highlights 'iv. Collectables (#1)' as an eligible category; of which 'CCG Individual Cards' resides in. You cannot just list something in 'Collectables' or 'Antiques' or 'Art' as they're top level.
Does anyone have any experience of what is and isn't eligible for this 10p order fee and some clarity on the categories system eligibility. I really don't understand why I'm not eligible but was just given a firm 'no' by escalating the support call.
NB: As an aside, the first support agent told me it needed be in TWO categories to be eligible - which contradicts absolutely everything on that page.
Sorry, can't help but following for an answer.
I'm just researching before coming back to selling and I noticed the categories listed were not ones you can actually list an item in, only the ones below those.
"... from 1st February 2022 are eligible"
FROM being the key takeaway, there's no end date stipulated if you're suggesting it's exclusive to 2022
UPDATE: 2x of my ~30x sales since switching to business have come through as the correct £0.10 ... so it definitely is POSSIBLE. For some reason the system isn't giving me it the majority of the time though. At least I now have proof that my listings 'should' be eligble.
