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UK Seller News: April 2025

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Resolved! Feedback Not Being Updated

I have noticed today that my feedback score has gone up by 2 but when I check all feedback the new feedback is not showing. However, looking at the feedback in Seller Hub I can see from there the two new feedback that has been left today but as I say...

Top-rated seller

I have reached top-rated seller but none of my listings qualify. I can see the reason why, Free delivery in 2-3 days should be in green but it isn't on all of my listings. It used to be but isn't anymore. How can I change this back. As a Top Rated Se...

Resolved! VAT Invoice extraction from a difficult seller

I try to make business purchases off eBay but as a VAT registered seller its a ridiculously frustrating process to get invoices. I've developed this method of messaging sellers when I purchase and asking for a VAT receipt to be included as a fellow V...

Resolved! 6 days late report item arrived damaged

Hi Can somebody clarify this policy circumstances for the eBay Money Back Guarantee? Please? The buyer opened a 6-day-late case after receiving it, stating that the item had arrived damaged; it was 2 in 1 men's thongs-jockstrap 7.45. I did not accept...

item category not showing on listing pages

Sorry if this has already been discussed but I cant find anything on a search. It seems there is no item category showing on my listing pages. Thought it was just my own listings but seems to be right across the board. The category or ('ies ) was alw...

50% of sales to Europe getting lost, or turning up after refund. Should I use tracked post?

I've looked at certain countries Austria, Italy and France and out of the few sales I've had about 50% item not received cases and I've had to refund most or all of them. I'm not exagerating, I think they are getting delayed rather than lost because ...

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