Help!! App not working!!

[5216elisabeth]

Can anyone help please? I run my small barely a business 95% using the app but today it suddenly says unsupported.  I have uninstalled the app and reinstalled but am still getting the same message.  I urgently need the app to be working as I cannot carry the laptop everywhere with me ...

Thank you for any help.

Can someone flag this to one of the eBay staff for me please or tell me how to do that?

[the_bald_orc]

kat@ebay 

Do you have access to a different phone you could use temporarily to install the app on?

[cobwebcottage]

Mine too. I thought it was just me. It says ' this version of the app is no longer supported'.

When I go to update, it says Ebay is 'not available in your region'.

I was just about to delete and reinstall it. 

Call to CS I suppose unless someone techy can help?

[game_raid]

There is an update here.

https://community.ebay.co.uk/t5/Seller-Central/App-not-working-update-required/m-p/7763537#M698888

[cobwebcottage]

Oh no no no. Does that mean a new phone is the only way now?

[game_raid]

I really don't know, my app is working as expected, iPhone 16 Pro with the latest iOS and I would imagine the latest eBay app.

App Version 6.193.0.3 If it helps.

[kat@ebay]

Hi All,

It was advised yesterday that the latest eBay app version is no longer compatible with android 9 and below. It actually requires OS android 10 and above. 

There is a ticket opened with tech as we have alot of users reporting the issue yesterday and today. If you can let me know your device type and current android version/ios version I can add this information to the ticket.

Thank you,

Kat

[cobwebcottage]

Thanks for you help @game_raid 

[joyceidris59]

Hi

the ebay UK App not working!!, I have updated, rebooted, unistalled, cleared cache, reinstalled, everything I can think of.

Did ebay actually make the new UK vesion live last night??? as the US version works!!!

The version on google play was last updated 21 June 2023 - version 6.115.0.2

Help, as I do most of my ebay on the app.

My device is WileyfoxSwift 2 X

[kat@ebay]

Thanks @joyceidris59 ,

What version of android operating system do you have?

Thank you,

Kat

[5216elisabeth]

Thank you - I am having a breakdown here as I simply cannot run this business without the app. And a new phone would be totally out of the question.

I am using a Samsung Galaxy S8+ on Android 9  

It was working perfectly at 00:13 when I put an auction listing on and suddenly 2 minutes later the unsupported message popped up.

[5216elisabeth]

Sadly no 😞

[5216elisabeth]

Surely if they were planning to effectively bump lots of sellers (especially business ones) and buyers off the app they would have notified us in advance?  It's not like people are just going to run down the shop this morning and buy a new phone!!  It would be completely nonsensical and shooting themselves in the foot.

[ian_w42]

You don't really need the app, just use the website on your phone if you're finding the app is no longer compatible.

[cobwebcottage]

And not forgetting less or no sales until it is fixed!

[5216elisabeth]

The website is absolutely terrible on my phone unfortunately. I tried it again this morning when the app didn't work. Plus it doesn't ping at me to alert me that I have a message, sale etc which I need to deal with.  As I am trying to build this into a proper business I tend to drop whatever I am doing to reply to buyer messages etc when I hear the ping. 

[5216elisabeth]

It's given me a proper headache this morning!  My laptop is even older than my phone so it is slow and randomly decides to take a break if I ask it to do too much work! The app has made it possible for me to do the selling (and also some buying lol).  

[cobwebcottage]

It's a mess! Coupled up with the Barclays issues this week with not paying direct debits, it's been a nightmare. I've got Packlink messaging me saying that I haven't paid my latest bill and now have to pay as I go through Paypal.

This is all going to affect sales which were poor enough before these issues.

[star_of_seshat]

I have two phones, one of is an older model and one is running Android 9, and now NEITHER will work with your stupid app. I have no intention of buying a phone new just to use this app, and many will doubtlessly feel the same. It is not even a high specification app, it is a very simple piece of software which could run on any phone, and we all know it.

A jump in requirements to Android 10 is utterly ridiculous and way over the top. This will surely have a knock-on effect in sales too as when people can't log in, they will simply turn it off. Absolutely unacceptable to make this sudden and pointless change. Get it fixed. Now.

[5216elisabeth]

It sounds like you are having a bad week there! I hope it improves for you.

Ironically I was looking at a replacement battery for my laptop from a business seller on here when the app flipped out on me!