07-05-2023 9:50 AM
I'm not a seller of watches, sneakers or handbags, but when I read the ebay blurb about this new programme, my first thought was, 'will the Buyers be patient enough to wait for the proceess' ? I mean, will ebay add more delivery time on to a listing knowing that it's going to be sent to who-knows-where for who-knows-how-long? Buyers get pretty antsy when items dont arrive on time. Was wondering if anyone had been through this. Thoughts?
Solved! Go to Solution.
19-05-2023 11:23 PM - edited 19-05-2023 11:28 PM
@pg_kicks wrote:As a seller who sells in the market, I've only had 2 buyers who were put off with the process, due to them going away on holiday in 2 days and wanting the shoes, so that was basically down to them leaving it till last minute.
I know for a fact that more people purchase due to the scheme than buyers who are put off as due to being a very boring sneakerhead who goes on forums for such things eBay was never a destination that any collectors and buyers used as it was full of fakes, easy to return but highly annoying, now with the scheme it is a suitable place to purchase from.
When you say inexperienced staff, do you know the company behind the scheme? They dont just get somebody off the cs team who has been reading off the script to deal with them, its the same as stockX, GOAT, fightclub, its the way the sector is going and without it eBay would be left behind.
with regards to reason 4, do you just never send a parcel as somebody within that organisation could steal your item too, if you have tracking showing it got to the company then you are covered unless you have proof that they are stealing products making the claim is a bit weak.
With regards to 3, they use UPS as the final delivery company, not sure who has ever said theyd not want UPS delivering the parcel, if they used one of the cheap companies like GSP use then I would agree but UPS are one of the better ones they could use.
This I agree makes me look like im sticking up for eBay before anyone suggests I'm working for them, I rarely do on these threads but as a member who sells in the category and buys/sells on other sites in the same category I just wanted to counter some of the points you made.
Come the think of it you defended eBay's Authenticity Guarantee programme so well I thought you did work for eBay ! LOL
As for reason 4, Well let me explain that it is different as when you send a parcel via your chosen courier, well it is all packed and taped up and very difficult for someone to just open it and nick something... whilst on the other hand with the Authenticity Guarantee programme, just like the Global Shipping programme, you are sending your parcel to a 3rd party whether it's eBay or another firm, so basically you are putting all your trust into this 3rd party when you send them your very expensive item, like a Rolex watch worth thousands of ££££, If it were me I would think TWICE ! and personally wouldn't be happy or feel comfortable with god know's who opening and examining my buyers item, as the danger starts once they know what the item is !
As for reason no 3, Whilst I have nothing personal against eBay or UPS, somtimes I have had deliveries by UPS where the item has arrived damaged due to their "rough handling"... but that's not the problem... the real problem only starts if eBay decide to cut corners and use Evri !!!!!!!!!! - That is the new name for HERMES !!!!!!!! - And the reason why Hermes were forced to change their name (that is a name thay have been using and trading under since 1972) was because of recent bad puliciity and poor performance - Ie, not delivering the parcels on time and certian parcels going missing during transit...
When a trusting seller sends their valuble item for the eBay appointed agent/3rd party to inspect and send on to the buyer once all is well, well that seller really has no say or control of what service eBay's 3rd party agent use to get the item to your buyer. That's not good.
19-05-2023 11:33 PM - edited 19-05-2023 11:37 PM
@the_book_seekers wrote:I read a yesterday concerning the authenticity programme. A buyer purchased an expensive £3000 designer bag which went through an aunthencity check. A year later she has been told by the manufacturer the item is a fake. There's nothing in ebay's blurb about what to do in the circumstances. It will be interesting to see how the thread plays out. If ebay doesn't make sure the buyer isn't out of pocket by what ever means - what confidence can buyers have in the authenticity checks.
I read that somewhere online earlier this week too !
It was a fake and eBay still passed it !
Apparently the person who bought the handbag purchased it to resell on eBay and was totally screwewd by eBay's Authenticity Guarantee programme when the bag sold at a hefty profit to their buyer only then for eBay to flag it as a fake the second time round and return it back to the seller ! who had bought it off eBay in order to resell it and make some money ! - So depending on who looks at the bag and their level of judgement this is then a factor as to whether it passes or fails the test.
19-05-2023 11:54 PM - edited 19-05-2023 11:58 PM
@pg_kicks wrote:eBay do repackage but its just in a boring brown box, inside has the advertising, its like theyve turned the box inside out. They do love to use bubblewrap too.
After some of the horror stories I've read about items going missing when sent to Pitney Bowes via the eBay Global Shipping programme...
One should be wary as this is a similar set up that involves a middle man to open your sealed buyer's parcel, inspect the contents and then hopfully place it back in the box (in loads of bubblewrap !) and forward it SAFELY to the buyer, but what if that person dropped something out of the box whilst they were inspecting the item ? or even worse... they were tempted to nick it ?? !... Now where does that leave buyer and seller if eBay then decided to deny any responsibility ???...
24-05-2023 4:58 PM
Just had a very interesting call from the help team who work with authenticity guarantee, if the customer has tried on the shoe then its not possible to return as that makes the shoe now worn, its going to cause so many issues if buyers are opening returns for does not fit as they should now be all rejected on the fact that eBay now see this as worn, awaiting a call back from management as I cant believe that is the official line.
21-06-2023 5:13 PM
Hi there, could you tell me how does it work please? I sold an item but it needs to be authentication but I'm Confused as I don't see the address I Need to send it to, I only see the customers address. First time selling an item that needs to go through this. Thank you!
21-06-2023 7:45 PM
Does not the authenticator's address appear on your order details? It shold be the address ebay asks you to send it to, you should not be seeing the buyer's address.
If not contact customer support on this link: eBay Customer Service
21-06-2023 8:26 PM
Hi,
Is your customer in the UK? Just if they are an international user, even if the item would have went through authentication it now doesnt.
If they are in the UK the address should look like the one below
22-06-2023 11:02 AM
@*guinevere* wrote:No one, least of all ebay,can identify whether an item is fake just off a photo.
With respect, that's not true.
I can tell - and so can you - that a "genuine Edwardian silk handkerchief" is fake if the photo shows the label with "100% polyester" and the little laundry symbols.
And that the "genuine programme from Victoria's funeral" is fake if it has the printer's postcode, phone number and website address on the end.
Because sometimes things sold on eBay are "accidental fakes" - they were made openly and honestly as reproductions, but the "fakeness" has crept in because the seller didn't know any better, or thought they'd fool someone.
04-08-2023 10:26 AM
Good system to help cover both parties, however when it goes wrong you are totally left on your own. eBay's solution for handling seller's complaints is simply to ignore you hoping you give up.!
Totally Justified Criticism.
04-08-2023 10:35 AM
Under eBay's current "money-back guarantee" *policy for buyers, I would suggest that an authenticity guarantee is also a waste of time. ( save from the free card a buyer will get) However, a buyer can demand a full refund on any item when using the correct terminology using the above *policy.
04-08-2023 6:14 PM
@euro-shopping365 wrote:Under eBay's current "money-back guarantee" *policy for buyers, I would suggest that an authenticity guarantee is also a waste of time. ( save from the free card a buyer will get) However, a buyer can demand a full refund on any item when using the correct terminology using the above *policy.
Speaking as a buyer, I think I would use an authenticity guarantee in some circumstances.
- If I was buying an expensive item that was outside my range of expertise - say, if I was buying trainers or electronics or a gold watch, especially if it was a gift for someone else who would be too embarrassed to tell me I'd been fooled.
- If I didn't trust the seller to know what they were selling, and didn't want the trouble of a row.
- If I didn't fancy returning a dubious item to a possibly dishonest seller so they can palm it off on someone else, or using the "doesn't seem genuine" option when I might possibly be mistaken.
12-09-2023 6:14 PM
This is my first time as a seller of a very expensive handbag to be authenticated and I can assure you it's the most ridiculous waste of time. I have proof of buying the bag directly from a store and a couple of months later listing it on eBay to sell as not my cup of tea. It sold and the authenticator could not verify as they stated it had been modified. I have asked for the proof as that is a complete and utter lie. I have written to the buyer to confirm the same but if it is refunded I will be taking this matter further with eBay and challenging their ridiculous statement requesting proof and correctly notifying the buyer of the same. I have never had a bad review to this day and I wonder why. Dear god eBay get your act together. Absolutely appalled and you can't even speak to an advisor. Ps am a private seller of my own purchases which are all as stated on my listings.
14-11-2023 10:18 AM
This indeed is a horror story. If eBay initial purchase tag and card is attached, then surely they have records of the item on their system and if they deem it fake for second time round, they can easily know their mistake!! Vestiairecollective do similar mistakes but you need to have the tag attached to prove them of their mistake!! As a matter of fact, when I buy bags over 1000s for reselling purpose, I only bid on items that I'm 100% sure is authentic and if in doubt, seek help from third party before bidding so eBay guarantee is only used because the item have to go through it. If I have even a slightest doubt that item is not authentic, then I refrain from buying because I don't trust eBay. Having said that, a lot of people get authenticity wrong. A bag I scored for 100s that I knew was 100% authentic was refused to be listed by Vinted and vestiare. Then I tried it again on Vestiaire, sold it and easily passed authenticity. I knew the bag was an authentic seasonal edition from 2009 and was very special but it took time for VC to understand this. Knowing your item and its history matters much when it comes to authentication.
14-11-2023 10:29 AM
Around 75% of new car parts on ebay are FAKE chinese copies !
The market is flooded with cheap chinese junk that are poor quality copies of genuine items. From turbo chargers that last 6 weeks if your lucky and WILL destroy your engine, fake petrol fuel injectors, fake diesel injectors, fake electrical sensors......the list goes on. They are advertised as "after market" and they are ridiculously cheap. Companies like Garret, Borg Warner, siemens, Bosch, Denso have never released the rights for their items to be copied by other manufacturers but yet ebay allows sellers to sell these cheap nasty copies.
If a person was to sell fake Rolex watches or designer handbags on here the adverts would immediately be removed and the seller banned.
06-12-2023 12:34 PM
First time selling an item of gold for over £500 and had to send to the authentication centre. The Italian 14ct gold bracelet was then turned down as it didn't have British hallmarks and they couldn't authenticate it. The buyer was refunded and wasn't happy, nor was I. When I sent the bracelet it was nicely packaged. When it was returned it came scrunched up in the case, the case not protected rattling round in a 2nd hand dented box, like it was a piece of rubbish. To add insult to injury Renaissance Jewellery added their details offering 10% off for buying jewellery from their shop. Ebay seriously need to re-think this as using a company that can't even test the gold is idiotic. It would also have delayed the delivery to the buyer buy a week and if I was the buyer and had received the bracelet in the state I received it back, I wouldn't be happy.
06-12-2023 3:11 PM
@courtyardcollectables Was the bracelet pre 1950's and able to be authenticated as that?
Articles which should have been hallmarked when they were made, but bear no hallmark, are now treated as exempt if they were manufactured before a specific date. Since 1999, the date has been 1920, but the amended legislation alters this date to 1950. Therefore, any pre-1950 item may now be described and sold as precious metal, if the seller can prove that it is of minimum fineness and was manufactured before 1950.
I guess its not easy to prove minimum fineness so it could be sent to be retrospectively hallmarked and then sold through authentication.
Are authentication asking for British hallmarks? I know things need to be hallmarked by an independant assay, not just have a metal stamp showing fineness but I'd have thought marks from any of the countries signed up to the hallmarking agreement would surfice - Lots of items by the likes of Georg Jensen run into the hundreds and are not UK hallmarked
06-12-2023 3:43 PM
Exactly! They will not authenticate anything but British hallmarks and then just cancel the sale. Surely they should have the equipment to test the gold if they are offering this service. I wonder how many sellers this is going to affect.
06-12-2023 3:47 PM - edited 06-12-2023 3:47 PM
i don't think they'll be out to deliberately loose sales but do want to get it right. Did they (authenticity team) write to you and specify 'British Hallmarks'?
06-12-2023 4:52 PM
For all the positives I gave it earlier, it seems like theyve had to employ a lot more staff and quickly, which in turn has meant the quality control has dropped off a cliff, shoes being returned with clear marks of wear yet AG saying they are the exact condition as were sent out, solved pretty easily with a call to customer services and 3 or 4 pictures but its happened 4 times in a month, doesnt sound much but I only really get around 15 returns via them so a 20% hit rate, if I was having issues with 20% of orders my account wouldnt last very long.
25-01-2024 12:42 AM
Hi,
Is this still the case? One of my purchases (French Jewellery House) has been rejected by the authentication team and returned to the seller as "not as described hallmarks". These items were listed as purchased from Paris including receipts, boxes/bags/ribbons and authentication cards so I wouldn't expect a UK hallmark so it seems a bit strange.
Thanks
Kirstin