Returns and Reasons Why - Growing Trend

[ptbequipe]

Is anyone else suffering with frequent return requests with the reason 'Changed My Mind' then nothing is sent back for refund. Is this an attempt at just trying to blag a refund, on the off chance that many sellers just refund on the back of seeing a tracking i.d. for the so called return.

Been selling on here for over 22yrs now and this seems to be an increasing situation.

Yes, I understand that once closed the issue closes in the sellers favour however I wonder how many folk have been caught out by this.    

[plpmr]

at a guess when the buyer finds out they have to pay the return postage they drop it.

[custom-giftsuk]

We get return requests all the time. Rarely and I do mean rarely do any items get returned. Ocassionally there will be an empty bag returned or some such stupidity hoping to get a refund but pictures taken and sent to eBay CS seems to resolve that.

I have spoken to some "buyers" who try and claim a refund in the hope I'll drop the return and pay up and invariably they want to keep the item and get their money back, which is a major no.

There have been several "buyers" who have admitted freely "that if they dont ask, they wont get" or "worth a shot" or "I read it online someone got a refund so I thought I would try it, nothing ventured".

So yeah.... it's increasing but the actual returns... a very very small fraction of percentage overall.  However a lot of people chance their arm at it and in todays financial situation... it'll get worse

[bravergrace]

I believe that you can put your eBay settings to make instant refunds for items below a certain amount.  The buyers may have encountered this before and be expecting a refund without return.

Or they may want to return the item in principle, but find the actual return process off-putting and decide it's not worth the hassle or the expense.

Or they may just change their mind.  I sometimes buy something that isn't suitable for me, but a family member asks to have it because it's just right for them, so I don't ever return it.