Remind me, what to do with false NAD returns?

[jake-bullet-cybernautics]

Ages since I've had one. One of my items is red dice, and buyer can choose pack size (so 1 ,5 ,10,20 dice etc)

Got a NAD return, because he only got 1 dice. And then as an after thought he's tagged on "wrong shade of red" and "poor quality".

So the reality is he's gone for the cheapest pack and expected 100 dice for £2.75, and doesn't want to pay to return when he gets the 1 dice that he ordered.

[ojewellery · Accepted solution]

Wait for the return to come back.

In the refund buyer window, before issuing the refund, report buyer for returns abuse - explain its a change of mind return buyer wanted colour not available in that listing and quantity not ordered.

Refund the buyer

Add the buyer to the blocked buyer list.

If you've left feedback automatically consider if you want to leave a follow up feedback, within the rules, as a breadcrumb trail for other sellers.  Buyer ordered one dice and would have liked more so returned for refund or similar.