Advertising Dashboard Bug?

Screenshot 2024-09-18 200711.pngScreenshot 2024-09-18 200721.pngScreenshot 2024-09-18 200739.png

 

I have zero promotions running on my account yet every time I look at my seller hub dashboard I am presented with some figures. 

 

Every time I refresh the page, they change to something else.

 

Is this a bug? Or should sellers be worried about the accuracy of their stats on their dashboard?

Message 1 of 13
See Most Recent
12 REPLIES 12

Advertising Dashboard Bug?

It does show you for standard promotions as well as full promotions, offsite ads etc.

ie. the x% that you put on individual listings.

Message 2 of 13
See Most Recent

Advertising Dashboard Bug?

Yes but I have absolutely no promotions running

Message 3 of 13
See Most Recent

Advertising Dashboard Bug?

I noticed this panel today.  Like you, I don't have any promotions running, but my ROAS is up 13.54% - refresh the page it's 0% - refresh the page it's down 100%.

Bizarre.  Truely bizarre.

Message 4 of 13
See Most Recent

Advertising Dashboard Bug?

Every time I load the page up it has different figures. 

 

Can anyone who promotes things go on their dashboard, look at the figures and refresh a few times to see if they change to random numbers like this?

 

Gives me concern for the accuracy of data being shown.

Message 5 of 13
See Most Recent

Advertising Dashboard Bug?

Bizarre - always looking for logic, did you turn off any advertising campaigns and so the rolling 7 days is slowly decreasing hence 209, 34, 26 (decreasing clicks as period in advertising in last 7 days diminishes to zero)

Message 6 of 13
See Most Recent

Advertising Dashboard Bug?

No I have had no advertising campaigns on for over 9 months. 

 

Screenshot 2024-09-19 195056.pngScreenshot 2024-09-19 195104.pngScreenshot 2024-09-19 195110.png

 

Just went on my dashboard, screenshotted these, this is refreshing 3 times in 5 seconds showing these figures.

Message 7 of 13
See Most Recent

Advertising Dashboard Bug?

I can refresh my seller hub page & get different numbers like your examples above every time. I only use the minimum standard promoted 2% for my listings.

 

All campaigns
(Past 7 days)
Clicks
 
504
11.58%Negative
Ad sales
 
£224.92
182.78%Positive
ROAS
 
10.09
9.22%
 
All campaigns
(Past 7 days
Clicks
 
38
22.58%Positive
Ad sales
 
£0.00
100.00%Negative
ROAS
 
0.00
100.00%
Message 8 of 13
See Most Recent

Advertising Dashboard Bug?

Why is the site self distructing.

Message 9 of 13
See Most Recent

Advertising Dashboard Bug?

seriously jelous of the no advertising spend but I guess its very much product/ sales volume/ competition dependent.  Its most definitely a glitch.  I've got quite a few campaigns going here's mine:

 

Screenshot 2024-09-19 201058.png

Message 10 of 13
See Most Recent

Advertising Dashboard Bug?

I have 0 promos running (not even standard) and still i see in the dashboard the box under promotions is applied. I click in the listing and 0 promo and 0 applied at checkout so yes i do think theres a bug in the system so i just ignore now

Message 11 of 13
See Most Recent

Advertising Dashboard Bug?

So how do we trust the data and does this also mean the traffic data should also become suspect?

Message 12 of 13
See Most Recent

Advertising Dashboard Bug?

Screenshot 2024-09-23 200649.png

 

It is working again now, that's more like it! 

Message 13 of 13
See Most Recent