Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Adding additional postage method to live auction
I want to add 48 hr tacking to my auction which has bids on. I accidently used an old template that just used normal 2nd class post. But can't see how to add even though Ebay says I can
GSP with no reference number??
I have just sold an item via GSP, the customer has paid straight away which is great BUT --- I have gone to purchase the postage label and there is no GSP reference number at all.. it just says "REF# Null".. The customer has definately paid for GSP a...
Postage fees
I have been ripped off by ebay, I have been paying for my own labels and then ebay have been deducting it from the total sale amount. Contacted them and they were no help at all. Absolutely fuming, robbing me blind.
4x6 labels
Seems its not just me it is many others having the issue of being able to print using a thermal label printer - so you can use a sticky label to the package. Size 4x6Instead it prints out on an A4 pice of paper which is a waste of money.I brought a 4...
Does anyone know the Royal Mail business URL to claim for a missed weekday collection?
Hello.We pay for a Royal Mail weekday business collection and they missed the collection today.Thanks Royal Mail! Around a year ago I discovered that you can claim for a missed collection and when I filled in the details the website told me I was too...
Resolved! New to global shipping program
Hi I had a buyer wanting me to post to Spain which I agreed to, never having posted anywhere except UK I had no idea how to set it up but eventually i sussed it, the buyer agreed to postage and paid for item except, to me, he paid £3.50 postage to se...
Not recieving Collect Plus code for pick up. Is there a glitch ?
Twice now i havent received the email to say my package is ready for pick up from my designated store. I only noticed when i checked the tracking number on Royal Mails website. On one package the eCP code wasnt printed on the delivery address and the...
Why do i have to pay Ebay postage with my funds?
I really liked the old Packlink system, so easy to use, great to get hold of someone if you needed to claim but now Ebay are moving away from Packlink and I've tried to use the Ebay postage system but it is only offering me an option to pay from my f...
Royal Mail postage invoices
I usually buy Royal Mail postage for my sold items. I have to pay using PayPal. When I look at PayPal transaction, it looks like I pay back to EBAY UK.And now I am looking for invoices for those purchases. Where can I find them?Can I use PayPal repor...
Addres label format error
For years I have had the postage label set to 4x6 to print out on a dedicated label printer. Yesterday the first 2 of 4 labels appeared in pdf A4 format with the proof of postage section. I even cancelled the first one and tried again going over the ...
PayPal account for packlink
At some point I’ve obviously added a PayPal account to eBay but I no longer have access to it and don’t have access to the email address. I’ve created a new PayPal account but can’t seem to be able to find how to remove the old one from eBay or add t...
Unable to find Reference number For packlink
Hello, I am currently having an issue on my seller account.A customer bought an item off me last week and I paid for DPD postage via ebay.It appears to be lost as it's been about a week and the tracking says there is an unexpected issue.I went onto e...
Packling postage label fail
Hi everyone i used packlink to purchase a label for the parcel , everything went fine i purchase it i can see in my paypal money was taken, i can see label was generated but when i try to print it just come with an error and i cannot reprint , i tri...
paid evri to doorstep delivery but saying customer to collect from shop
I purchased label for doorstep delivery but Evri called my customer to collect from shop, now when my customer visit shop they saying that parcel is lost.
Resolved! post by date
I recently noticed that the eBay postage label on one of my recent orders had a date to post it by. The date is after the EDD and long after the seller's claimed 1 day dispatch. The item arrived a few days after the EDD but before the post by. What i...
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