Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Abusive and lying buyer - ebay still in his favour
-Doing everything in buyer's favour, nothing for the seller and we don't care if you don't accept returns - it should be ebay's motto. Buyer is disrespectful individual with abusive language and false statements returning items after breaking it. He'...
Removal of negative feedback
Hi, 24 years i've been with ebay hundreds of deals. Some guy buys an expensive item from me but then try's to get me to send to another address as 'he's moved house' and then another try to send 'to brother for his birthday'. These are violations if ...
Unjust Negative Feedback but eBay won’t remove
I have been a buyer/seller on eBay for 18 years and had 100% positive feedback over 1,200. As you can see from these numbers, I'm not a business seller; I just sell bits and pieces of clothing from time to time. Because of this I always list items as...
Hello i am lookimg for help please, i sold a ps5 with controller the buyer has said the box is empt
Hello I am looking for some assistance please I sold a ps5 the buyer has reported the box has turned up empty what cab i do please? The box now does have a cut through 1 side which obvs wasn't there when I sold and the pics can prove that from when p...
Resolved! Appealing Late Delivery Defect with Valid Proof (Tracking Scanned Within 12 Hours)
Hi fellow eBay sellers, I'm reaching out in hopes of some guidance related to a late delivery defect on my account. Recently, I received a defect for late delivery, which I'm actively appealing. Summary of my situation in brief:- Item was shipped wit...
Tracking number from an "integrated carrier" now required for INR seller protection
I've just noticed this when I was about to reply to a post in another thread. It seems eBay's Money Back Guarantee policy has recently been updated: "Evidence of successful deliveryWe require all of the following to prove a successful on-time deliver...
Funniest negative feedback left for me
Left me a negative, buyer said 'I ordered 5 and received 5, but disapponted because wrapping said 6', I contacted eBay and they kindly removed. You do get some 'interesting' buyers on eBay:-)
Appealing a 'Closed without seller resolution'
TL;DR - why are 'Cases closed without seller resolution' not appearing on my seller dashboard so i can appeal them? A buyer claimed to have not received some items. (postage was combined for numerous items). The parcel was tracked. I have a photo of ...
Resolved! Royal Mail - Supplemental charge will apply for drop off
I bought a label via the RM site, didn't hear the doorbell, missed collection, so took the parcel to the post office. RM charged me a supplemental 20p for drop off as they had my card details and I was notified via the email address they hold for me....
EBay payout
An anyone answer my question please. I don't seem to be getting anywhere. if `I sell an item for £1.55 and thenpostage is £1.55bpaid by the purchase. EBay pays me 71p after fees. I then have to pay £1.55 for postage which means I am 84p out of pocket...
Promotional offer of 80% off fvf May 2024 - not counting the listings correctly
Hello,I would be really grateful if someone could help with this. I accepted the 80% off fvf offer, started it yesterday at 11.22am, I listed 27 items, then saw on the seller hub, it said I had used 41 of the 100 listings, then later in the day it sa...
HMRC DONT BELIEVE WHAT THE MEDIA AND SOME PEOPLE ARE SAYING
some media outlets and miss informed people are spreading the word that the Tax man is after you ,no they are not, scare mongering is doing the job it self ,its nothing to worry about , the tax people only know what you tell them and as long as you a...
Manipulation policy
Hello all. I'm a little confused over what more I can do to comply. In the garment discription I used the phrase Barbi-pink to identify which shade of pink the jumper is, like I might use on another item charcoal-grey or sky-blue also for colour disc...
Resolved! [Royal Mail] Buyer redirects package to a different address then opens an INR case?
Hi I'm a novice seller on eBay and occasionally sell things, mainly gaming stuff. I recently posted an item worth about £100 via Royal Mail 48 last week. It was supposed to be delivered on Thursday last week, anyway considering the bank holidays, it ...
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