Simply delivery

Another newbie question. Sorry 😂. I've sent a dvd to a customer, it cost them £2.70 (LL). Found out at the post office, that it could have been sent cheaper £1.55 (not recorded). For my next time, at the time of posting my listing onto eBay, if I chose simply delivery LL, then someone buys my item, and messages me to say they don't want to pay for tracked delivery, can I change the postage? I hope that makes sense to someone 😂 thanks in advance 👍🏻

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Simply delivery

papso22
Experienced Mentor

If you change the postage when the buyer has paid, they get a refund and you end up paying.

 

Your buyer was clearly happy to pay the postage on the listing so why complicated things?

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Simply delivery


@andy_multimediaman wrote:

Another newbie question. Sorry 😂. I've sent a dvd to a customer, it cost them £2.70 (LL). Found out at the post office, that it could have been sent cheaper £1.55 (not recorded). For my next time, at the time of posting my listing onto eBay, if I chose simply delivery LL, then someone buys my item, and messages me to say they don't want to pay for tracked delivery, can I change the postage? I hope that makes sense to someone 😂 thanks in advance 👍🏻


Hi,

You the Seller choose which way you want to sell your items when you list,

either by Simple Delivery

or 

by Custom Postage for items under £20.00 sent by RM Letter or Large Letter 100g in weight (if the item/s category is included in Custom Postage).  The postage you offer can be RM 2nd or 1st Class for the Buyers to choose from.

 

In the years I have sold on eBay I have never altered postage options after a sale, too messy.

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Simply delivery

There wasn't a customer, it was just a theoretical question. Thanks for the reply. I didn't realise I'd be the one paying 😱

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Simply delivery

Good Evening Andy

 

In your position I would plump for SD every time. The reason being is that if the package is lost or the contents damaged then eBay will make sure that you and your buyer don't lose out. Further more eBay will remove any adverse feedback that you incur on the sale.

 

You decide just what postage option you want to offer do not be dictated to by your buyer. If they don't like what you are offering then they will probably not buy, which may be a blessing if they are trying to get you to do something that you are not happy with.

 

As you make more sales and get to learn how things work then you can possibly tweak things and possibly think about Royal Mail normal postage for the cheaper items. 

 

Good luck

 

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Roger that 👍🏻🫡 I will bear that in mind. Thanks for your reply 👍🏻

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porte2425
Conversationalist

With Simple Delivery listings the postage is fixed – you cannot change it once an item has sold. (You can only cancel the entire order.) You can opt not to use the Simple Delivery postage label, but then you would be paying the postage cost yourself. So that’s really not a viable solution.

 

Anything under £5 that you can opt out of Simple Delivery then do. Paying £1.15 extra in postage (just for tracking) is silly, as that extra ~40% means unless 1 in 3 are getting lost, then financially it isn’t worth it. As the real number should be 1/50 worse case, then it really isn’t worth it.

 

But do note that there are more issues these days with delays, and impatient buyers. So you may have to end up refunding some items that do eventually get delivered. Simple Delivery can protect you from those issues.

 

You also need to be careful that any DVDs don’t exceed 100g. It’s been a long time since I sold any, but I vaguely remember some just going over weight (I think thick booklets and double discs were the prime culprits). But if you are checking the weight before posting, then paying an extra 25p out of your own pocket isn’t much of an issue. But if you’re not checking (properly), then a surcharge to your buyer from Royal Mail can be bad for your reputation.

 

So I would suggest…

If you don’t really care about the money, then go with Simple Delivery. The protections offered by eBay means it’s relatively safe to sell that way.

If you want DVDs to have more chance of selling, or be able to charge up to 50% extra (as the total with postage will be lower), then go with standard second class large letter service.

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Your other Royal Mail option is to use packing to bring the Large Letter DVD weight up to 250g. Royal Mail 2nd is £2 for LL of this weight and they come with a free Reference Number. This is an internal RM tracking number that can be uploaded to eBay. The RN is for a RM system that eBay has access to. But that's a lot of work to save 72p. If the buyer is happy to pay, why mess about? Simple Delivery is the better option in this instance.

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Simply delivery

Hi. You have been given alot of advice , all good, but it comes down to preference really. I looked at  your Pirates of the Caribbean: At World's End DVD 2007 £1.69, but if you add Simple Delivery yours is unlikely to sell compared to the others on offer with free postage.  If you select Custom postage and you can definitely post for £1.55 or if just over 100g, £1.80. SD LL is just not value for money and you don't have to use it.

Tracking of cheap items is (IMO) not worth it. RM have always refunded me for lost or damaged items as long as you have Proof of postage. You can edit your listings if you wish to.

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Hi, My above post was "Moderated"  for "naming and shaming". I can only apologize. I will never @tag a member again! Ever.

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