Issue with postage | Technical Issues

lleyleber · 2026-03-29T08:08:16.704000Z

I sold a fragrance and chose to send it via special delivery, at my own cost, as RM’s insurance wasn’t sufficient. The item was posted and the buyer received it the next day and left me positive feedback. EBay still thought it was yet to be dispatched and so I clicked on create postage thinking I could paste in my tracking code and instead it created a Royal Mail label for the fragrance. And eBay now thinks it’s dispatched but hasn’t arrived. And it never will. What can I do? Does it matter? I foresee eBay refunding the buyer automatically if it never arrives. I contacted customer services and they said they’ll take the special delivery tracking code I gave the buyer in a message as proof of postage. But I’m worried eBay will automatically refund the buyer one day out of the blue. And it wasn’t a cheap fragrance. Not sure what to do. Shall I just send an empty box to the buyer using the eBay label?

Home
eBay News
Help from the Community
- Member To Member Support
- Chat with the eBay Community Team
Discussion
Community Info
eBay Café
Groups
eBay Help

Discussions