I sell personalised greetings cards and sometimes the buyers forget to enter the name they would like printed onto the front of their cards.I send several emails asking them to provide the information but if I don't hear back I have been refunding them asking them to re-order but I've now discovered that as the buyer hasn't asked for a refund this counts as a refund due to me running out of stock. It's affecting my seller status I can't see anyway to get around this issue, if I issue...

@sky-dreamers wrote: As there's no option for cancelling or refunding due to Buyer not providing sufficient information for me to fulfill the order perhaps I could ask if anyone has tried this and what the outcome is on their stats In which case you would be correct to cancel using the reason ' Problem with Buyer's Address' and it is correct, that you receive no defect / bad mark for this reason. In your opening post you say you have cancelled when buyers ha...

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Catch 22 situation - Can anyone help please? | Technical Issues | eBay UK