I sold an item and arranged for Royal Mail to collect today, they collected at 11:00am this morningand brought their own postage label with the buyers address.I received an email from them at 7:00pm saying that " they are sorry they didn't collect today and to arrangea new collection or request a refund?" Ebay now shows the item delivered at 11:04am!What is going on here, is the parcel lost?Art

Hi @jacklecrac, thanks for your post. This would be more from the Royal Mail side of things, so about that especifically we couldn't do much, as the wrong code was scanned/entered. However, keep me posted, and if the buyer claims the item was not received or it was lost, let me know, so we can take a further look to help you in that scenario. Thank you, Marco

Problems with a Royal Mail collection | Postage

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Problems with a Royal Mail collection | Postage | eBay UK