Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. I asked the buyers to open cases, thinking eBay would cover both of us, but now it looks like Im expected to refund them myself. Shouldn't eBay be sorting this out? Has anyone else dealt with this recently? Any advice on how to...

You need to make the refund and then claim off Evri - via Packlink, if you bought the label on eBay.

Guidance on Refunds for Missing Evri Shipments | Postage

Guidance on Refunds for Missing Evri Shipments | Postage | eBay UK