OMG... I could scream, I made a sale last night, this morning the buyer requested to Cancel which I did straight away. this afternoon I have checked the details and the buyer has been refunded but because I pay the postage ...although haven't taken the code which then would charge me I have been charged and not refunded. I have been through every page and option to find out how I get this back including so called chat, what a complete waste of time I am no wiser, can anyone advise as I hav...

Hello and thank you for your reply. Yes I offer free postage as like it that way. I will try and attempt your advice Thank you ..Sent from Outlook<>

cancellation | Payments

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