Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Erratic daily sales
Coming from a blue chip retail background and now working hard to make an online furniture retailer grow it's sales on eBay I'm permanently dumbfounded by one thing - why sales are so inconsistent on a daily level even when you hold a consistent leve...
Bulk upload of tracking numbers not working
I always added my tracking numbers by selectin all my orders then adding all the tracking numbers on one page. This hasn't been working for three days now and just get the 'It's not you, it's us' page. Now I have to add trackingnumber for each item s...
eBay’s INAD policy is an absolute joke. eBay doesn’t care about it’s sellers.
A family member of mine listed an item & got shafted because of eBay's policy that rewards buyers for making fraudulent claims. The item was exactly as described, clearly shown in pictures as unboxed, but new and unused. Only opened to check contents...
Declaring income and expenses for Universal Credit
Hi, I was wondering if anyone else here has to declare their income and expenses every month for Universal Credit? I've just started as a business seller and am trying to work out the easiest way to get the information that I need to give to UC at th...
UNABLE TO REPLY TO MESSAGES
Anyone having issues with replying to messages, i can go into the message but when i hit reply i get a red banner at the top stating 'Sorry, something went wrong. Please tru again later"
Resolved! No VAT shown on invoices - now just packing slips
Hi all,I just wondered if anyone else is having the same issue; when we print our 'invoices' on the seller hub, it now only produces 'packing slips'. We can't find a way of producing an 'invoice' to include the VAT amount for the customer.As we state...
Verifying your domain with Facebook
Hello eBay community, I'm here to seek some assistance with a little(!) challenge I'm facing in connecting my eBay store to Instagram.Here's the situation: Facebook only accepts root domain verification, but eBay store links are in a subdomain format...
I Think I Am About Done With Ebay
Is Ebay vaiable for small businesses now?The only way listings get seen are by promoting. Customer service is terrible. Cant ever get to speak to a Uk rep. Sellers have no protection. I have been an Ebay member for 20 years now and i think i have had...
eBay is officially dead
Yesterday: 17,000 listing across 13 eBay countries = no sales 200 listings on Vinted (same prices) = 10 sales 1,000 listings on Depop (same prices) = 6 sales Shall I give up
Unable to access terapeak sourcing insight with a basic subscription
Hi members,I have tried to access the Terapeak Sourcing Insight Feature but it shows to subscribe while I've already Basic Subscription of the store. Can any help me with this as I am Unable to access terapeak sourcing insight with a basic subscripti...
Separating private a/c from business a/c
I've been a private seller for years, but now just set up a business seller account yet both accounts seem to have merged so my stuff already for sale (2nd hand toys) is now showing on my business account?!?! How do I separate the two?Thx
Item I bought has been delivered according to eBay but not DHL
DHL: We are unable to find a match for the shipment number you have entered. We may not yet have received your parcel from your retailer. When we receive your parcel the tracking will be updated and we’ll send a notification to the contact details pr...
Messages from buyers sometimes not appearing on eBay messenger
Have seen a few times that we have had a message from a buyer about an item, at or around the same time as they have ordered something that are not in the eBay messenger on our eBay account. This is very frustrating, as it is usually in relation to c...
Seller Hub - Accounting Information Help!
I'm putting together my 2022/23 accounts and am struggling to figure out which reports I need to be looking at when calculating my sales, ebay fees and refunds/charges etc. None of the figures in the various reports reconcile with each other and I ca...
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