Member To Member Support

Hello does anybody know how to find my list of saved sellers?

Hello does anybody know how to find my saved sellers list?

Resolved! Item number

How do you find an item number after purchase (not order number ) - thanks

Selling

I've been limited to stuff I can sell due to a price cap but the buyer never paid so now I can't sell

Resolved! I received a parcel intended for another user

Should I just 'Return to Sender' or is there another way to let the buyer/seller know that I have received their parcel in error?

My account is below standard from last 4 months. My sales are down due to below standard restrictions from eBay.Need experts opinion about how to improve my store rating? How to be above Standard again?

Buying limit blocked

I've recently been having problems buying items, because apparently I have (after 21years of being a eBay member) reached my limit. Last week after lots of faffing around, it was fixed after talking to one of the more technically enabled advisors. No...

Not getting my funds

Hi, juat sold my first item on ebay for £15.00 (postage was extra so toal buyer paid was £20.)My funds were released today and sent to my bank account but all that was sent was £8.40? Totally confused by this!

Unable to send an invoice

Item I was selling was bid on and auction finished. Tried to send an invoice and message in red says that ebay have sent and so I don't need to!! This has happened on a couple of items now and one never paid at all, so had to relist after the 5 days.

Ebay cancelling items for sale

Hi Can anyone tell me why ebay can cancel your item for sale and still let others sell the exact same thing ?

Why has eBay changed?

The settings of eBay have changed so that I cannot print an invoice from a purchase!I then have to contact the seller for the receipt but eBay settings won't allow me to do this, because it thinks I'm trying to purchase outside of a eBay. Stupid idea...

Shilajit

can i sell Himalayan Shilajit im in the uk

Selling Limits

I'm trying to sell my bike but it won't list as i have a selling limit of value up to £1000 (the bike is valued at more than that). It looks like there is no way round this for me - is it OK to find someone else with a higher limit to sell on my beha...

Resolved! I’m inundated with emails ! Help !

I buy a lot. And for every purchase I am receiving emails to confirm my purchases, emails to confirm my payment, emails updating me on delivery, then emails from the Couriers, emails advising items delivered !!! I then get Courier emails wanting feed...

I have 'sold' a collection only item to a buyer ebay states is in China! What now?

I've tried to contact the seller. No reply. No ebay agents to speak to?

Accepting Best offer on Item. International shipping charges

Can anyone advise me- I had an item up for a long time & just accepted an offer well below asking price. The buyer is in New Zealand I believe. I am confused by the invoice page. It came up as £5 shipping to New Zealand but it costs £20 tracked and s...

Authenticity card has no data

Hello I have just received my watch. Unfortunately there is no data showing on the card. What is the best reader's app

I've been robbed of two refunds.

One item with nothing in it and its ripped so probably and second item is not the correct item I've ordered. What do I do?

Problems with packlink

I have encountered a problem with packlink and it not updating from dispatched even though it's been delivered. I am clicking on the packlink link on my item within eBay. Once paid it pulls through the tracking code and updates as dispatched BUT this...

Resolved! Unfair Neutral Feedback

I have excellent selling feedback because I go above and beyond to keep my buyers happy. Selling vintage china and glass I pride myself on excellent packing and good packing materials make quite a dent in my profit. Even so, occasionally things get b...

Bought a a14 phone is faulty and not a 4g that I bought only 3G started a return and it was closed

Bought a a14 phone is faulty and not a 4g that I bought only 3G started a return and it was closed Straight away can't contact the seller or eBay what do I do

Resolved! Please teach me.Where is the chat cornor of customer service?

I could not find.And I also did not find the direct mail corner in ebay uk.Where is it?

Can't order off someone, seem to be blocked 😕

I order stamps off a seller , all went through ok payed delivered etc . When I decided I wanted more from them it says that I can't do it , I have tried to contact them but no messages going through as if I'm blocked ! What can I do ? I would like to...

Hi Keep getting a message when trying to print a postage label

Message reads Your Post to address contains some errors that need to be fixed before purchasing the label. Please note that you may not be covered by the eBay Seller Protection Policy if the changes you make are substantially different from what the ...

Payment sent to wrong bank account

Hi - I have recently changed banks (put new details on eBay and verified the new account). my payout was sent to my closed, old account and I don't know how to get the money across to my new account. Any advice, much appreciated.

Scam buyer making mischief

I listed an item for auction and allowed offers. Scam buyer made offer which I accepted. THEN she wanted additional pix which was impossible so I measured 70" length. THEN she cancelled within seconds which I accepted because I suspected she would be...

Stolen goods

Need urgent advice. My daughter is getting divorced and her soon to be exhusband is selling marital property that belongs to both of them. She has said no to the sale but he has gone ahead. EBay customer service have been useless. Constant lies about...

Resolved! Contacting others about bad buyers or sellers feedback?

I have an ongoing police case against an abusive and (in my opinion) dishonest buyer. Can I personally contact other eBayers to use their published bad feedback with him as evidence? Can't find eBay policy on this anywhere. Many thanks

Security

Is there a problem with eBay because my extra security they ask you to choose txt or email isn't working so can't get on ebay

why is my Account restricted ?

Why are you asking for £60 from me and why have I been restricted iv been trying to sort this out for a week none of help links work going round in circles if I didn't need a new battery for my disability scooter I wouldn't bother with you again !You...

can anyone help?

can anyone help? I recently bought an item. the seller wont dispatch my item because the money I paid for it is frozen from their account. I tried to cancel the order on the "Cancel this order" section and it wont let me because it is already too lat...

Seller Seeking Advice on Unusual Buyer Behavior – What Should I Do?

Hi all, I'd appreciate any feedback from experienced sellers. I'm new to this and have encountered unusual situations with buyers. One example is when a buyer won a bid on a large item I sold and scheduled a collection three days later. However, I ha...

Disputing a refund as a seller

Hi, i need some advice, i sold an item which the buyer then raised a refund request saying item wasn't as described and faulty the item was in full working order when dispatched i made a full refund however ive received the item back but found it no ...

How to close case after threats from seller

Seller has threatened and sent abusive messages after I asked if the item can be delivered by date shown in listing. They can't deliver because they are away for 2 weeks.. so I opened a case I asked eBay and because the seller got aggressive I asked ...

Item never posted invalid tracking no

I am annoyed with eBay. Bought a phone never arrived false tracking no messages and yet eBay are so automated. I want to speak to a real person. How do I get to spk to them?

eBay Expressions

Joined Expressions panel but did not receive confirmation email.

Difficult buyer claiming refund after damaging goods

I sold a pair of old football boots for £9. They would have been £45 new. They were as photographed and described as lightly worn. The buyer wore them several times over a 3 week period, has trashed them totally and is now asking for a refund claimin...

illegal vehicle dismantlers on ebay

hi i need help stopping an illegal vehicle dismantler on ebay. ebay gave me a link to report him ive tried on a number of occasions and it says theyve hit a problem everytime i click submit. is there anyway to call ebay customer service or a way to c...

Criminal sellers protected by eBay. Negative feedback removed! Why?

Very sad that eBay are promoting criminals to use eBay. I have had a very bad experience which involved me reporting the seller to the Police.A item received damaged was returned to the seller after much hassle. The seller phoned me twice to be abusi...

Sending confirmation

Have been sent e mail requesting I sign confirmation form that all my statements have been true. But no means of how to print/send

Refunds from ebay

I have been issued a refund directly from eBay for an item that couldn't be authenticated. They sent a message to say refund issued at 3.12pm, but over an hour later it is still not in my account. (All other transactions show immediately) how long do...

Click and Collect.

Hi, I received a message from ebay saying "Your order is ready for collection". But without the Collection Code Number. How do i get the Number, what should I do?Thanks.

Impossible to speak to a real agent !!

Is it just me or has eBay now made it impossible to speak to real agents and advisors ? I have been trying to somehow get through to somebody for the past 2 hours!!

Selling-Best offer-I need to validate a buyer

Hi, I have a car with no engine on a calssified ad with best offer. How do i validate the buyer is a proper buyer and not a bot or a scammer? Most of the people offering have no selling feedback but have buying feedback.

Item not dispatched

Hello, I ordered something about 30 ish days ago and the due date was like 7 days ago. I had nothing from the seller but they got back and said they didn't know I bought it as they were locked out of their eBay account. They said they'd message me wh...

Resolved! Customer damaging shoes and returning

Hope someone can help. A customer bought a pair of trainers from me, I've sent them to eBay and they have passed verification. I listed them as brand new never been worn - which is true otherwise they would of not passed. The customer has came and se...

Tracking number won’t work

Hi I've posted 2 items both with the same tracking number, I've added the tracking number to the first one however when attempting to add the tracking number onto the second item it's saying invalid. EBay keeps saying I need to post the order but I'm...

Counterfeit goods on ebay

There are a lot of computer products on ebay that are clearly counterfeit. The storage drives that I have been looking at have ridiculous capacites (10+ Tb), when the maxumum technical available is 2Tb. outside this, there are a range of Toshiba supp...

should premium service badge appear straight away?

Hi, I've recently been upgraded to top rated seller and decided to change my postage options to help qualify for the premium service (see below). I think i've got the postage right but listings are not showing premium badge and it says 0 listings qua...